I visited this pick-up point today on 29.05 and was confronted with the rudeness of the employee Anna. According to the new rules of the pick-up point, all goods were checked under the camera for defects upon receipt. No defects were detected. After fitting, the items were returned as a refusal, and then the employee of the pick-up point announced that the clothes were wool. First, if the presence of wool is considered a defect, then make a list where it will be spelled out what is a defect. Secondly, the fitting rooms are often very dirty and dusty, which could actually be the reason for the wool on the clothes. The comment about the cleanliness of the fitting rooms was answered with "You probably are not happy with life." I would like the employees of this point to monitor their behavior a little and what they tell themselves and to whom, since I will certainly contact this point and I would not like conflicts. I hope the comments will be read, and employees will have at least some kind of conversation about polite communication with customers, and employees will be fined for such antics. If this happens again, something will be done. There will be no such thing that the employees of the issuing punts will allow themselves everything, knowing that they will not incur anything for it)
Once again, I was convinced that normal employees do not always work at this point.
The lady allowed herself to be rude and even raise her voice, she was not embarrassed by the presence of customers. When asked to provide a book of comments and suggestions.
I got a response from SOMETHING ELSE. The employee did not announce her name, she continued to be rude throughout her stay.
I do not recommend ordering goods at this point.
This is not the first time I have received an item at this pick-up point, everything was fine. Quickly, politely, and correctly. But today 8.06.25 it's terrible. Anna Borisovna Malinovskaya, a salesman, behaved rudely, spoke in such a tone, and this is not the first time this has happened on her part. The whole conversation was in raised tones.
Excellent PVZ. Prompt service, friendly staff and convenient location - all this creates a pleasant impression of the visit. You can always get your order quickly. There have never been any problems with refunds, etc. Thanks to the employees of the PVZ for their work
The senior staff are competent and always polite to customers, but the young girls I was lucky enough to get to a couple of times upon receiving an order actually always mess up by closing the tabs with the order when it is just being checked and asked to sort it out through their personal account
Last time on November 10, the employee was very attentive, pleasant, all issues were resolved quickly and to the point. The item is very good, everything is clean, neat, there are no questions here. But today, on November 29, the girl who served even allowed herself to shout at the client, that is, to my address, after I asked the question why Wildberry has not returned the money for three weeks. It was strange to hear that her point has nothing to do with this, as if I went to the clinic, for example, and not to the Wildberry point, where I bought everything.
Attentive staff. Fast delivery of orders, even with a large number of people. Clear. Convenient location, Parking for cars nearby. I definitely recommend it to someone close.
On December 19, 2023 at 16:00 at the WB pick-up point on the streetVrublevsky, 45, an extremely unpleasant person worked, sluggish (several boxes of goods that came in the morning were not disassembled). My product, which was ready for delivery, refused to be issued, citing her employment. A lazy employee complained that she did not have time to issue our goods: "maybe in 15 minutes, or maybe in 5 minutes. I'll look for it."
After spending about half an hour at the wb point (and there were no visitors) I never got to receive my product.
All this is very unfortunate, because the employee has been EXTREMELY RUDE AND RUDE all these half an hour, SHOWING HER DISSATISFACTION AND HARSHNESS.
She
refused to provide her last name.
I hope the management will pay attention to the unacceptable behavior of their frame.