The employee is incompetent. Refused to accept a refund.
The refund was approved by the seller, I had a QR code, and I also showed her the support dialog where they say a refund is possible.
I suggested that she contact a colleague who had previously accepted the refund so that he could tell her. She just kept saying, "I can't, goodbye!"
I didn't have time to go to another destination, I went to another country and couldn't get a refund for the defective product.