Wildberries
Directions
Kastrychnicki
101 m
Customer traffic and business hours
21:00Closed
Mon
Tue
Wed
Thu
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Sat
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32 reviews
May 27
there was the best pick-up point for me
, I really liked it when a blonde woman (I don't remember her name)
was working. Now there are not very good girls working.
I am always friendly, and hello, and thank you, and I wish you a good day.
but they no longer have the desire to go to the PVZ, the girls are incompetent, they can often be rude and respond with ridicule
. I changed the pick-up point purely because of them)
See original · Русский
May 2
Today I came across the worst service at the Wildberries pick-up point. It's become unbearable to go there lately. One of the employees is incompetent towards clients.
I decided to return the ordered product because it turned out to be small, but they refused me, arguing that the product was dirty (and not by me). The sole of the sneakers was perfectly clean (it was obvious that they had not been worn before). But as the employee stated, the loop at the back of the shoe was a little yellow. The employee of the point resolutely refused to accept the refund, stating that it was impossible to return such items. And he said that it was necessary to fix the problem (to wash), but we all know that washed things cannot be returned. It would be half the trouble if the employee explained the reasons for the refusal professionally and politely. But his behavior left the most negative impression. Firstly, he rudely stated that the company does not accept products with contamination, while pointedly ignoring the fact that this was not my fault. Secondly, the whole communication procedure was conducted in a spirit of complete disregard for my time and problems.
Most of all, I was outraged by the employee's approach itself: the feeling of an absolute lack of responsibility and concern for the client. I have never seen such an attitude in my life. I understand perfectly well what hard work it is, but such treatment of clients is impossible to tolerate.
To summarize, I would like to note that visiting the delivery point has become a real test of nerves and patience. If the situation does not change dramatically, I will recommend that friends and acquaintances refrain from visiting this Wildberries pick-up point. The feeling of complete irritation will remain for a long time. I hope the management will pay attention to the problem and take the necessary measures, otherwise the customers will leave one by one. I'm sorry to say that a large number of customers have left a similar review on the employees of the pick-up point.
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2
December 13, 2024
Everything was fine, there were no complaints before. Today, the staff, namely the girl, showed herself in all her glory. Snorting, grabbing the goods from the hands for return, with the words "well, what do you have". And in response to a remark made in a calm manner, without insults, she presented that she was actually ill and had a fever. I'm sorry, but if you come to work, then do it well and don't dump your problems on the buyer. I also went to work with a fever, but I always treat people with understanding, friendly, and help. I'm in shock.
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2