The quality of service has dropped a lot! Some sluggish employees with perpetually sour faces. Sullen, they answer through their teeth. Why the staff was changed after the New Year is unclear. Before that, it was more or less like that.
Now they are working normally from 10:00 to 21:00. It is very good when there is an order pick-up point nearby and it is convenient. The employee Lyubov Molodets is very polite, explains well and helps somewhere if something is unclear. I give 5 stars
We worked well, nearby, everything was convenient. But now the queue is overloaded . They are transferred to another pick - up point , which is far away and inconvenient
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Ангелина Морозова
Level 5 Local Expert
March 16, 2023
They violate the law on consumer protection. You can return the goods only at the pick-up point itself and then 600 tenge will be deducted from you for return delivery, even if the refusal is not your fault.
The question is, why should I pay for other people's joints?!
And if they suddenly found some kind of jamb at home, then it is impossible to return the goods at all.
The support team is responsible for "the function of returning goods and refunding money for returning goods is still in development."
***and you have a great idea for yourself how to write off money - so you immediately came up with it, and how to return it - so in development 🤦🏼♀️
Then CLOSE THE POINTS AND DO NOT OPEN THEM UNTIL EVERYTHING IS LEGALLY OBSERVED!!!
I ordered a normal store, they brought it, I went to pick it up, there were no problems with the issue, but somehow it was a little empty anyway, in my opinion, something is missing
I ordered 3 things in January, paid for, the artist's set should already be delivered, but all the data disappeared from my profile, please figure it out