Wildberries
23 reviews
November 22, 2024
I like this point, not far from home. Comfortable. Regarding the staff, sometimes very interesting positive characters come across. The main thing is that they know their job and will always help in solving the issue.
See original · Русский
December 25, 2024
I came on December 24 to pick up the order.
The first attempt was at 11.04, there were about 8 people in front of me. I think I won't wait, I'll come later. The second attempt was at 13.05, and when I opened the door of the point, it was something. People were already just standing in the doorway. When asked why there were so many people, they replied that there was one girl who was looking for everything in boxes. Because the shift that was from December 23 to December 24 did not bother to arrange everything for a new working day. The orders arrived at night and everything was left like this in the boxes. Therefore, the queue was sooooo slow. Calling the director, they said they would try to find another person, but there was no result. Calling again, he said that there was nothing he could do, that there were no employees, and that when you receive the order, you can write a comment about the PVZ. The perfect solution to the problem!
They called him again and told him that another person was coming. Yes, after two hours of my stay there, another girl came. And now the two of them were looking for orders for one person. When offered to take several people at once to make the queue go faster, they refused and continued to search for one box together. Together with this second girl, two more warehouse workers came who were laying out these boxes that the previous shift had not laid out. One of them is a very boorish blonde. Rude to people. It took about 30 minutes per person, although the woman stood for an hour until they found 4 or 5 of her orders. Everyone understands perfectly well that on the eve of the holidays there are a lot of orders, a lot of people, but not so much. To put one girl on the delivery and packing of goods. It took a very long time.
There is no organization at the checkpoint. Some do not sort orders on the shelves, the latter are also rude.
As a result, my stay at the PVZ on Zvezdnaya 21/2 was from 13.05 to 17.02.
4 hours just to pick up the order. And every person who was in front of me had it there.
In 4 hours, about 17 people were served, which we counted.
The woman in front of me came at 12.20 and at 17.01 she had not left yet. I already picked up mine, but they couldn't find her order.
Dear superiors of this pick-up point! Organize the work of your PVZ and teach employees how to communicate with customers.
If I worked and talked like that at my job, then maybe I wouldn't have a job anymore.
It's clear that there are a lot of people and it takes a lot of time, but that doesn't give them any right to talk like that.
Thanks for attention. I hope that they will take some measures.
See original · Русский
December 26, 2024
This is the worst pick-up point I've ever visited. There are children who are clearly not coping with their duties. The queues are huge — 25 people each, people stand for 2 hours! The staff is completely disorganized: they lost my product and searched for it for two hours, but they never found it. As a result, I had to pick him up another day. They didn't find it the other day either. The service is incredibly slow, a complete mess.
In addition, there are also constant problems with working hours. The point was supposed to open at 10:00 a.m., but they reported a schedule change (from 11:00 a.m.) at 9:55 a.m., when the queue had already gathered. And there are unexpected breaks that are not written anywhere in the work schedule. It's just irresponsible. I do not recommend this pick-up point to anyone!
See original · Русский
1
September 22, 2024
I repeatedly come and see a sign that the punk is closed, it is not clear why and it is not clear for how long? If this is lunch, why is it not registered on the signboard, but just some kind of cardboard is hanging and it is not clear how long this break has been hanging!
Today they knocked on the window, some child came out-an employee was rude, hung a sticker in front of his nose that the break was until 14.47 and slammed the door in his face, when I talked to him, I asked for the director's number, a girl came out and said "what else can I give you?"
Who do you think you are, kids? You're at work! This is not a school for you! Why hire such arrogant employees, ruined the mood, raised the nerves, did not issue a complaint book
See original · Русский
3
2
September 22, 2024
Good afternoon! I was dissatisfied with the work of the employees at the Lake PVZ. On September 22, 2024, I came to pick up my goods, there was a sign on the door with the inscription technical break of 30 minutes (the countdown time was not specified), that is, I was in the unknown how much longer to wait. I knocked on the window to find out when it would be opened, an employee came out and hung a sign, I had to wait another 20 minutes. Several more customers were waiting with me , they were bullied by the staff (when asked to provide a complaint book , they were not provided !!! My product arrived in a terrible package, thanks to the seller that the glasses are whole, unfortunately he is not responsible for all the items of the PVZ, as they relate to his product, I attach a photo below. I ask you to consider my review, have a conversation with the employees of the PVZ and warn the population in advance that the PVZ is closing for a technical break (the staff said they had lunch, but it is not spelled out anywhere) . The working hours are not respected .
See original · Русский
2
2
March 7
The PVZ is terrible. As indicated in the operating mode, it is open from 10.00, in fact, the loader opened the doors at 10.21, loaded the goods and closed the doors. The phone number shown on the cards is invalid. Please take action
See original · Русский
November 4, 2024
The point at the Lake PVZ. 22 Zvezdnaya Street deteriorated after the arrival of new employees. The sign indicates that the point is open without lunch. However, recently, the point has been closed every day. Then for lunch, then for those. for reasons, then without any explanation, the exact time is not indicated. Moreover, the young man is also rude to the recipients and does not give the complaint book. People are starting to abandon this point, especially since there is another point nearby, on Polesskaya Street. Maybe he's doing it on purpose? If I were the owner of the point, I would think about it.
See original · Русский
2
1
March 10, 2024
The service leaves much to be desired. In the appendix, he writes that Elena is serving today, but Elena did not serve, but an incompetent young man served. The application says that the product is ready to receive, the young man cannot find the product by the Q-code and says: "Come another time, there will be a specialist, let him figure it out." Question: "Why, then, put not a specialist who does not even know how to speak correctly?". If there is a failure at the pick-up point, then it is necessary to train "specialists" to contact technical support. There was a residue from such service! Although there were no questions until today!
See original · Русский
3
4
December 29, 2024
The organization of issuing orders is very poor. In response to the comments, management and staff blame people for coming to this point.
See original · Русский
October 27, 2024
A terrible point. It doesn't work very often. They constantly have technical problems!!!!The product is simply impossible to pick up!!! Does this PVZ have an owner at all??
See original · Русский
March 25, 2024
It is cozy, calm, there is a corner for drawing so that children do not get bored while their parents pick up the order. The staff is polite, they do their job quickly and efficiently.
See original · Русский
2
December 28, 2024
Great point, and helpful staff...
See original · Русский
1
May 26, 2023
The pick-up point is located on the very edge of the settlement, but at the same time in the center of residential development on the 1st floor of a 5-storey building. It's clean and quiet inside. The sign is noticeable. The employee who issues orders is calm and polite.
See original · Русский
3
October 27, 2024
It 's normally cozy and clean . There are almost no queues
See original · Русский
1
December 7, 2024
Disgusting pvz, at least someone is watching his work or he is working on a spontaneous basis.
OWNERS PAY ATTENTION!!!!!!!
See original · Русский
1
January 14
It is better not to order here
See original · Русский
1
February 12, 2024
Cozy, polite seller, there is a drawing corner for children
See original · Русский
3
September 22, 2024
People who do not understand their duties often work!!
See original · Русский
1
August 25, 2024
The service is quite clean and fast. There are fitting rooms and a corner for children
See original · Русский
1
October 3, 2024
Well done guys! They were polite, smiling, and helped carry the box to the car, for which I am very grateful.
See original · Русский
1
April 27, 2024
The staff is very friendly and friendly.
See original · Русский
2
August 9, 2023
Quickly served. It's a good place.
See original · Русский
2
September 20, 2023
They had the package for 2 days
See original · Русский
2