Wildberries
22 reviews
April 10
Employees on shift before closing on 04/10/25 are absolutely not customer-oriented, they do not cope well with the influx of visitors.
There was a queue twice because of a young employee, because he forgot to give out one product and then stated this fact in an irritated tone without even apologizing. And after I stood in line for the second time because of this product, I said that I had received several more positions and offered to immediately refuse to do it or watch it for 5 minutes, which remained before closing. Next time, they say the program does not allow you to leave. Maybe in this case, you should not make an acceptance before closing, but pay attention to the huge queue and deliver the goods more responsibly?
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3
1
February 17
02/15/2025 I picked up the order at this point.It was inconvenient to check the goods at the counter — the staff were simultaneously handing out orders to other customers, there was no separate place for inspection. I had to go to the fitting room. I did not find a defect, but the product did not fit the size.
The manager, Evgeny, refused to return, citing the fact that the paper tag indicated "oversize" and not S, although the size S on the lousy tag corresponded to the order. I tried to explain that "oversize" is not a size, but a dress model, which is indicated on the product card on the website. However, Eugene forced me to buy back the dress and issue a refund for the marriage, stating the reason in the application — "does not match the size on the tag," although the lice tag says S, and everything corresponds to the order. Evgeny assured me that the application would definitely be approved in an hour, but in the end the seller refused me after 3 days.
Now we have to look for other ways to return. Milan's manager tried to help, but to no avail. I think that Evgeny is incompetent and should have clarified with the management how to act in such a situation, and not mislead me. After all, initially I could have handed in the dress immediately or within 14 days without an application, but now, due to the refusal of the application, I have to spend a lot of time solving the problem.
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2
1
April 19
Normal pvz-shka. It is convenient to try on and choose clothes. But when there are a lot of people, there really isn't enough table to check the goods. Overall, it's nice to be close to home.
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February 22
They don't know how to control emotions. During periods of influx, they unreasonably take it out on visitors. We need more points within walking distance for a densely populated area, maybe then something will change. In the meantime, when choosing this pick-up point, you will have to endure the expressions of "what are you doing here" and statements in the style of "you are not in the store".
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1
April 24
disgusting! You come in a good mood, you leave in a completely different one thanks to your "STAFF", haughty looks, and the decision who will serve me with rock-paper-scissors right behind the counter broke all records of rudeness, and I also think the staff should have absolutely no business why I don't take this or that thing, I will leave a review about your point and employees on Valdberis, a disgrace)
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1
February 28
Incompetence, rudeness to the customer of female employees who worked on 02/26/2025. I ask the management to take measures regarding these employees. We made the payment in a hurry, when my mother was examining the goods for defects, which were discovered, the second employee threw rude phrases at the buyer. There can be no such rudeness in the service sector.
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1
May 15, 2024
The staff is good, there are a lot of people and close to some houses because of this, it is easy for many to get there!!! The things that I order there come in normal condition.
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September 16, 2023
Good location of the point.
Clean, neat, but it is also logical - the item is relatively new.
The staff is certainly not the most friendly, but maybe it just "came across" to me.
In general, I recommend it!
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November 6, 2023
Bad point. There is one of the girls there who really likes, judging by the reviews, to behave unprofessionally and write off money, even if he refused the goods. She just doesn't check it, and then says it's not the product that came. I had to spend an hour of time and take it to another point. And such cases are not isolated.
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5
March 26, 2024
The service is very fast, even if the place is in demand, but the employees try to serve quickly
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July 12, 2024
there was a lunch break, which never happened, then bring it into the working mode, and not so that you came, and there suddenly lunch at 4 o'clock
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1
1
July 2, 2024
Favorite pick-up point. Polite service, plenty of fitting rooms.
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August 14, 2023
The usual point of issue. There are a lot of people in line on weekday evenings. A couple of times wildberries did not give delivery of the goods here, they wrote that the item was loaded. But that's in the past.
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October 18, 2023
They are misleading about the return of the goods. It's 10 degrees outside, the doors are often open at the point (probably someone is hot). The cameras will probably peek into the fitting booths.
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1
1
January 30, 2024
Some kind of trash is constantly happening there, but this is true for all points of the World Bank)
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July 22, 2024
One of my two favorite items.
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1
March 13
Great
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December 31, 2023
The norm. As an alternative to Aviation 19
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April 30, 2024
Cool pick-up point
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October 16, 2023
This is not the original WB item!
They are forced to buy goods that they themselves sent by mistake. And you can't prove anything
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December 16, 2023
excellent pick-up point
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1
July 21, 2023
They make refunds as they want
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