Wildberries
Directions
Uruchcha
2.78 km
Aliaksandra Jakawlieva
134 m
20 reviews
April 10
Employees on shift before closing on 04/10/25 are absolutely not customer-oriented, they do not cope well with the influx of visitors.
There was a queue twice because of a young employee, because he forgot to give out one product and then stated this fact in an irritated tone without even apologizing. And after I stood in line for the second time because of this product, I said that I had received several more positions and offered to immediately refuse to do it or watch it for 5 minutes, which remained before closing. Next time, they say the program does not allow you to leave. Maybe in this case, you should not make an acceptance before closing, but pay attention to the huge queue and deliver the goods more responsibly?
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February 17
02/15/2025 I picked up the order at this point.It was inconvenient to check the goods at the counter — the staff were simultaneously handing out orders to other customers, there was no separate place for inspection. I had to go to the fitting room. I did not find a defect, but the product did not fit the size.
The manager, Evgeny, refused to return, citing the fact that the paper tag indicated "oversize" and not S, although the size S on the lousy tag corresponded to the order. I tried to explain that "oversize" is not a size, but a dress model, which is indicated on the product card on the website. However, Eugene forced me to buy back the dress and issue a refund for the marriage, stating the reason in the application — "does not match the size on the tag," although the lice tag says S, and everything corresponds to the order. Evgeny assured me that the application would definitely be approved in an hour, but in the end the seller refused me after 3 days.
Now we have to look for other ways to return. Milan's manager tried to help, but to no avail. I think that Evgeny is incompetent and should have clarified with the management how to act in such a situation, and not mislead me. After all, initially I could have handed in the dress immediately or within 14 days without an application, but now, due to the refusal of the application, I have to spend a lot of time solving the problem.
See original · Русский
1
February 22
They don't know how to control emotions. During periods of influx, they unreasonably take it out on visitors. We need more points within walking distance for a densely populated area, maybe then something will change. In the meantime, when choosing this pick-up point, you will have to endure the expressions of "what are you doing here" and statements in the style of "you are not in the store".
See original · Русский