It's not the first time I've come across it. 🤬
There was a return of some napkins. The woman at the pick-up point decided that she could choose which item I could pick up, and which one she would return for a refund. I cancelled the paid product and spent a lot of money on the product that was unpaid. Funds have not been returned to the card since December 14 (18.88)
The second situation.
On 18.04, the parcels were picked up and the bag was returned (since there were letters with a marriage in it). I asked the woman twice (because she was very absent-minded)
"are you sure the refund has been issued?" she: yes, everything has been issued.
7 days have passed, there is no refund and the status is not worth it that the product is on the return, the amount (53.94)
In support they say wait, it is not known how many years to wait.
Due to the fault of employees (2 persons) I still don't know how long to wait for the funds to return, or if they will return at all.
Resolve the issue as soon as possible.
Fast service. The staff is very polite. We opened the pick-up point 10 minutes earlier, as we saw that people were gathering. I like everything, thank you.
The first and last time I placed an order at this pick-up point. The man, who introduced himself by the name of Sergey, at first began to resent the fact that I came to pick up the order at an inconvenient time for him. In response to a remark about negative service, he began to be rude in a raised tone. If you want to spoil your mood, come here.