The situation is as follows. I took the illuminated mirror last night. It says on the box that the backlight works up to 3 hours.In fact, it turned out to be 10-30 minutes.I brought it to the employee: I say that this is so, it does not match the description a little, I want to return it, she herself decided in her letter that it was a marriage and said that she would not accept the goods, only through a marriage application that it was household appliances and that she was returning only by marriage. I went home and began to read-it turned out that these are really small household appliances, but not all household appliances are accepted by marriage, and if the product has a stated warranty. And a lighted mirror does not have such a guarantee. A has the characteristics(up to three hours of illumination), which simply do not suit the buyer, who for this reason wants to return a fully serviceable, marketable, sealed, non-operational product. That is, legally, the girl at the pick-up point had no reason not to accept the goods. I came to the point again. I began to clarify the situation. The girl refused to take it again. The product, referring to the fact that it is small household appliances, m that it is returned trltko by marriage-on request. I tried to explain to her that the product does not meet my requirements, but everything is written correctly on the box-it is written up to three o'clock-here the light shines for 30 minutes maximum) that I figured it out and want to return a serviceable product. The girl resisted and began to shout that she would not accept the goods. I asked to see the written grounds and the complaint book, to which the answer came That I would not accept anything from you, and I do not have a complaint book and do not make a fool of me!!You can leave or stand here as long as you want!!!! As a result, Valberis himself approved the application for me, I will carry the goods back. But I would like people not to be allowed to work with people tactfully, so that employees read the terms of return of valberis more carefully or try to delve into what buyers say and do not allow themselves such communication with people, or at least have a good regulatory legal framework to clarify the rights and obligations of buyers in an accessible way. And rudeness would not be encouraged at all. Please sort out the situation!! I will be very grateful!
The girl introduced herself as Anna
A good pick-up point, polite staff, work quickly. There are practically no queues. Of the minuses, there are only 2 fitting rooms, but since the item is not loaded, 2 of them are enough for the eyes.
I have been using the services of this pick-up point for several months, I am happy with everything. Girls are always polite, helpful, try to serve quickly.
Not much is not a convenient location. Because when leaving the yard, cars are often parked on the turn.. but the department is top in terms of the speed of delivery of parcels. Good staff is responsible. Friendly...