I have been using the Wildberries pick-up point for several months now and I am very satisfied. The staff is always polite and friendly, the process of receiving an order is fast and convenient. The pick-up point is clean and tidy, which creates a comfortable environment for customers. I recommend it!
24.12..2024. The time is around 18.20. A lot of people after work and on the eve of the holiday. It employs 2 people. It's my turn. One of the two purchases arrived. I'm waiting. 5 minutes... 10 minutes. One girl is looking for. The second one is working. A queue has gathered. 15, 20, 30 minutes. No one tells me anything. The queue is growing. An hour passed. Silence. Patience is over. He asked me to write off the money for one purchase. He left quietly. Dear employees. I just expected to hear from you that you lost a purchase somewhere in this perfect order. That you're sorry. But you just didn't say anything. They could have picked up the phone and called me back when the purchase was found, so as not to hold me and not gather people in a queue. But you'd rather your client refused on his own. Well, good luck to you and more clients. I have no desire to work with your pick-up point anymore. Goodbye)
I went to pick up an order at the WB pick-up point at 15.00 at the address Brest, Solnechnaya str., 82a. I was informed that they are having lunch now and it is necessary to come later. The opening hours on the sign are indicated without a lunch break. I did not agree and asked for the number of the director of the PVZ. He assured me that one employee would stay in the punkah, and the other would go to lunch (they would have lunch shifts). However, the employees did not serve me, they began to assure me in raised tones that they had lunch, had the right to leave together and they needed to leave together. As a result, I was never served
No matter how much I ordered, everything is always fine. The goods arrive in good condition, the employees do not cause problems, and they do their job professionally. There is enough space for a large crowd of people. In general, everything is fine.
The pick-up point is not bad, but it's time to change the employee, he hurries to check the goods, ordered the display on the phone, the check took 5 minutes