Wildberries
74 reviews
August 4, 2024
I've been using this pick-up point for more than 2 years, everything was fine, not a single complaint. But not today. I went to pick up the goods, in my order there were two dresses and two sports tops plus a hairpin. I was given an order and I immediately went to the fitting room, nothing fit, I went to return the goods, I always wait if I return things until the PVZ employee checks everything,the girl asked if there was any marriage, I replied that no, that everything was good, it just didn't fit, the girl checked the dresses, everything was fine, then she starts checking the tops and throws them to me on the counter, that they have white streaks on them and continues to serve other customers.I caught a stupor, I look at these tops, and there really are small stains under my breasts, I didn't even notice them, these stains are on the elastic band itself under my breasts, I tell her that I didn't measure them, I ask what to do, and she answers "Buy or wash", I say that I can just leave and what will happen then, and she replies, "Nothing, the money will be debited, I say, "okay, write it off, I will contact the support service"The employee tells me, "You can pick them up, wash them and issue a refund" (And isn't that considered exploitation if I wash things and then return them?)The goods were not paid for, I have a lot of cards tied up, I usually when I decide to take it, I change the payment method to the right card myself, if suddenly the money is on it. I left and after a minute I thought, "No, I have to write to the complaint book," I come back, ask about the complaint book and the girl says that the complaint book is in the office and THEN the employee says to the entire pick-up point, "GIRL, DON'T YOU WANT TO REPLENISH THE CARD?OR SHOULD I CALL THE POLICE ON YOU?"I'm shocked, people at the point looked at me like a criminal, I answer her "Call, I'll wait", my phone is dead, I stand and wait at the counter, the girl continues to serve customers, then after 5 minutes she asks "Do you need something else?"I answer, "I'm waiting for the police, did you call?I would have called myself, but the phone ran out," And she says, "I don't have time to do this, go charge it and call yourself, they will contact you." I just fell out of it, what is it?The tops were budget-friendly, I don't mind paying, but it's a matter of principle that I didn't get my dresses dirty then, why did I say that everything was good, it was easier to say that no, I'm returning, there's a marriage, take it away!!!But no, also to offer to call the police, and then say that there is no time, is that normal? What kind of threats?They're trying to write off money for an item that I didn't even pick up, how is that even possible?You need to understand who you are hiring, a person with a Mega dissatisfied face, exhales and inhales, I understand that the salary is not high in such a job and the job is not easy, but then go to another one, and do not work so poorly and spoil people's mood, then you do not need to work in trade and generally with people.It's just disgusting.I've returned things before, I've always waited for them to be checked, this is the first time this situation has happened!Just ugh.
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1
January 12, 2024
They work very quickly (they disassemble and issue orders). The staff are friendly, some are more smiling, some are less, but they do their job perfectly. 4 fitting rooms, comfortable temperature, there is a place where you can check the goods. I really don't want to write a good review - and there are a lot of people like that. If I do not arrive at rush hour, then I pick up the goods in 1-2 minutes. The employees are bees. Thank you.
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April 4
The girls are doing great, they're doing great, given the long queues, because of the large flow of people, a fitting booth was installed, which made it a little cramped, given that there wasn't much space without it, and now because of the compression of space, people are crowding, and since people order a lot of goods, this complicates the approach to the reception.
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April 19, 2024
A small, but clean and comfortable place. Young, polite staff. High-quality and prompt service. No disadvantages have been noticed.Everything is fine! I recommend.
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3
April 20, 2024
A great point.Always friendly girls. It's a good environment. A good work schedule. I often order different things so far there have been no problems. I really like. I recommend.
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January 28
A good pick-up point. Friendly staff. Carefully. Clearly.
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1
December 18, 2023
I really like this item. Not far from my house, the staff is always friendly, clean, cozy and there are practically no queues. Well done! Keep it up !
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1
April 1
The best pick-up point! Employees are especially those who have been working at the highest level for a long time.
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October 2, 2023
My favorite point, near the house, polite staff, clean and cozy,queues mostly just before the holidays, and it's always calm, not a single negative review from me))
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3
May 16, 2024
A good pick-up point. Two fitting booths. Clear. Everything is given out quickly. I use it often. There are no complaints. Everything is fine.
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3
May 29, 2024
A good point, they give the order quickly, there is a plus that you can now buy delicious coffee in the gym in the same building) and go home satisfied with the order and coffee)
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March 30, 2024
The service is good. The seller answered my questions expertly. Only the room is not neat - there is sand on the floor (you can also remove it - the room is small), empty boxes are lying around...
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1
April 10
Pleasant staff and fast service. 👍🏻
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April 29, 2024
The girls work well, in all shifts) convenient location, lots of booths. If you need to measure something, then it's normal. It seems to be not a franchise, but their point. Maybe it's important to someone.
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1
November 19, 2023
Right outside the house. If you come at an unpopular time, you can get an order quickly. Usually 2 people work. 3 fitting rooms. There is a shop, pharmacy and pet store nearby.
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April 13, 2023
There is even a very good Wildberries branch, almost always a few people, except for the New Year holidays. Getting the goods quickly is very good. There are several fitting rooms. Generally good...
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January 14, 2024
Very polite, fast, pleasant girls. They will prompt and advise you on any questions. Well done!
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March 18
The pick-up point is good. And the employees know their job.
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December 8, 2023
Polite staff and super fast return of the order. Well done, thank you 😉
There are fitting rooms.
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June 3, 2024
Always friendly staff,clean,calm,tidy
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March 28
It's a good point. Good girls.
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1
August 20, 2023
My favorite pick-up point, the sellers are always polite, always clean. And most importantly, close to home
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1
October 30, 2023
Excellent staff. They always respond kindly, despite their heavy workload, they are smiling and kind
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1
April 26, 2024
There are queues during rush hours. But they are scattered quickly enough. The girls are slightly indifferent
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May 21, 2024
Polite staff. There are queues, but this is not critical. They work until 22:00
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August 7, 2024
Pleasant, polite staff!
Never had a problem)
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December 13, 2023
Excellent office, fast service, courteous staff.
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July 25, 2024
Always free. Fast service
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March 5
Super class
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December 6, 2022
05.12.2022 at about 18.00 I could not pick up the parcel, the light was on, the doors were closed, people crowded in perplexity what happened, but no one explained or wrote anything, and left without an answer, what happened and when it will be possible to pick up the parcel is still not clear...
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3
January 19, 2024
I really like this pick-up point. The best in our area.
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1
1
January 11, 2024
The most excellent point of delivery of the goods!! The coolest employees!
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August 11, 2023
The staff is polite. Everything is fast and clear. I recommend
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2
September 16, 2024
Everything is fast and clear
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April 14, 2023
Good, fast service,no queues,comfortable fitting rooms👍🥰
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May 31, 2023
Good and fast service. Polite staff
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2
August 10, 2024
Everything is great.
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1
November 14, 2022
The girls are polite and work hard. How many times have I watched them communicate steadfastly and calmly with even the most difficult clients.
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2
October 30, 2023
Very convenient. Well served
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3
December 6, 2022
They close the point, but they haven't reported it anywhere.
No inscriptions on the door and no information in the mobile application ...
Horror!
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2
January 20, 2024
Fast and still beautiful girls
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April 20, 2023
Well, it's normal like everyone else. However, the children's area was removed and somehow it became shabby.
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1
March 24, 2024
Good girls work.
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2
March 24, 2022
I often order. Delivery is usually several days. But recently, due to failures, the personal account does not work, then the goods from the order disappear.
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June 22, 2022
Nice, pleasant employees, polite treatment, nice to pick up orders.
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March 10, 2024
Great point👍🏼👌🏼
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3
February 28, 2024
Excellent service
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3
June 4, 2024
The best point
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November 13, 2023
The usual Wildberry pick-up point.
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June 7, 2023
Very polite, pleasant staff
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3