Wildberries
21 review
April 15
As much as I adore incompetent employees, they are the backbone of our country's entire consumer protection system.
Today there was a fact of gross violation on the part of an employee of this point, Valeria) My husband received sneakers in the wrong size that he ordered. Without going into the fitting room with them and checking them under the cameras, they remained in my hands, and he went with other things of proper quality to the fitting room. By the way, we were the only ones at the point. At the end of the fitting, they gave the sneakers and other goods that did not fit the employee, she wrote off the money and said that she needed to apply for a marriage on her own. The fact that the sneakers were under the cameras from the beginning of the fitting to the end did not bother her. The fact that as soon as the marriage is seen, the buyer does not have to run to the employee and talk about it, if he is not going to take the goods to the fitting room, also did not bother her. Well, okay, if the "marriage" application is not approved by the seller within a week, the issue will be resolved in a different way. The pick-up point and Valeria will spend money and nerves.
And the advice to other visitors of this pick-up point is to link an empty card before going there, maybe they will also want to deduct your money for some extra goods)
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1
November 8, 2024
08.11.24 in the interval from 14:30 to 15:00 I came to pick up shaving foam. When opening the shipping package UNDER the camera, it turned out that the foam was broken. I asked to issue a refund for marriage, because it is clear that the goods were damaged during transportation. The employee refused to do this, saying that the factory packaging was violated.
I very much doubt the competence of the PVZ operators. At least, they don't talk to customers in raised tones. A preventive conversation with the staff at this point is definitely necessary)))
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11
4
January 5
Very rude service
I will go to another health center
I think if the maintenance staff continues to behave like this , then we can close the PVZ.
I had to cancel the purchase for a round sum
Who only bears losses for logistics
And my question is, why are scissors and utility knives in the public domain (sharp objects in plain sight ), who knows what's in people's heads?!
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5
4
March 30
Terrible staff! Last week, they charged money for 2 products that I refused, so I had to go back and figure it out! The employee is not even able to apologize! And today, the same employee took an hour break... I won't be returning to this pick-up point anymore!
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1
January 15
I wanted to pick up one of the 4 items, but the employee of the PVZ refused to accept another one and returned it to me. I immediately said that I didn't have the money to pay for two items. To which she immediately wrote off the money for two items and said "it's not my problem," and I didn't even have time to return the second one, which I wanted to pick up.
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7
2
February 3
I have never seen such rudeness and rudeness.Terrible service and no subordination in dealing with clients. I was so glad that the point next to the house was opened, but there is NO desire to pick up the goods there anymore. Close up.
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4
1
April 3
Be very careful when checking the product yourself – there are a number of questions for the staff. Otherwise, everything is fine.
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March 14
A good pick-up point, near the house. Always clean and pleasant staff!
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2
November 21, 2024
Nice staff, clean, polite!
The advice to a woman with foam is to read the WB offer. Factory packages cannot be opened.
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4
April 8
There are a lot of questions for the staff. Absolutely incompetent and boorish staff!!! It is better to choose another pick-up point.
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1
April 18
Everyone is swearing at this pvz. I systematically pick up parcels here, sometimes I refuse the goods. I didn't encounter any problems
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1
January 12
I visit often, when there were controversial situations, everything is fine now
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1
March 29
It's a good point. It's comfortable inside and the girls are trying to work.
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1
May 5
Not all employees show proper attention to customers and professionalism in their work.
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March 11
There is only one employee working at this pick-up point who knows how to communicate with people. The other two are absolute boors who also mislead WB users. I hope that either this PVZ will be closed soon, or they will recruit new staff who at least knows something about politeness.
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3
1
March 27
Boorish girl Veronica and disgusting service! Never set foot in this place again!!!
When questions arose about the defective product, she began to raise her voice and speak rudely, refusing to accept the product.
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2
2
February 1
It was necessary to pick up the order urgently, but they couldn't do it.
The lights were on inside, and no additional information or phone number was provided.
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2
3
April 20
Nice point,friendly staff.
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December 11, 2024
Quickly, efficiently, without queues. I recommend.
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3
April 28
It's a good point. Fast service.
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March 29
The girl Veronica is rude! Disgusting service, no more footwork
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