I understand that many people will come here when they encounter problems. But I want to say that they have an absolutely inadequate user agreement, which contradicts the law on consumer protection. And I personally would be very happy if someone would take the time in their schedule and review this company. Firstly, when paying the tariff, they automatically tick the auto renewal box. It's illegal. The user must check this box himself. When you're in a line of things, you just don't pay attention to any ticks. You just pay for this subscription and continue to work, despite the fact that the work continues not in their application, but in the crm system. Accordingly, when paying the tariff for six months, I automatically ticked this box. Later, I logged into my personal account and deleted the phone numbers from the channel. Because I didn't need so many contacts. I have created a new channel with these phone numbers. As a result, I am charged an auto-renewal for six months, which is empty for a subscription. And they refuse to return the money to me because the service has been rendered. They do not accept the claim that there were zero channels in the subscription and send their agreement. They answer according to the script, absolutely stupid managers. You can't do anything with them. Wake them up, please, someone, otherwise they've completely lost it.
Support for which I spent 120 thousand instead of 40! Very long and inconclusive help with their service bugs! YOU DON'T PURCHASE SERVICES or use them, but THEY CHARGE MONEY FROM YOUR CARD AND REFUSE TO RETURN IT!!! And now for more details:
I have been using this service since July 2024. I used it in terms of auto-replies and WhatsApp newsletters via WABA about once a month for integration events. I've been with them since July (although this organization has been around for a long time) each time, nothing automatically worked for them, which should be set up IN A COUPLE OF MINUTES. Every time I wrote to tech support, we followed the instructions of their tech support for three hours and dropped all the screenshots to them, in the end nothing changed and they said - we will pass the information to the relevant specialist. (THEY NEVER GIVE A DAMN ABOUT YOUR URGENCY TO solve problems.) The relevant specialist always responds only to you after 1-2 days, as a result, who does not read or study the problem at all and asks you to do all the same actions a second time, then after an hour or two he offers something new and in 50% of cases starts working and the relevant specialist supposedly trains the primary link with whom you are from two hours they really did all sorts of nonsense and threw off screenshots, but 50% of it still doesn't work, and he says he will study the problem and contact us. In fact, in these 50%, since I urgently needed to set up the messages to be sent, then racking my head and sitting for days to send the messages, then spending my money, I managed to set up all the options on my own to make everything work. And this specialist either did not return at all, or after 2-3 days he wrote new versions that were no longer needed and you understood the essence of the bug of their system better than him.
Then 120 thousand instead of 40: Since everything initially worked incorrectly and worked every time, they advised how to do it in different ways to make it work, this was taken as a basis. Since I had a lot of recipients every time, after a couple of months, the question still arose why the cost of 24-hour sessions is so expensive, although we follow the instructions, to which I was sent statistics on write-offs for messages by numbers. Checking that everything seemed to fit together and thinking that everything was correct. As a result, it was almost only after almost half a year that I turned to their support for the third or fourth time. One of the experts told and showed that we had been paying for one session all this time, not as for one session, but as for three. Therefore, we spent 120 thousand on the session, but in fact we could and should have spent only 40 thousand!! And supposedly the general provisions say how and when money is debited, but without any nuances at all. And we studied them, and the way we did it did not contradict these provisions. And the way we did it was with the advice and instructions of their support staff in the first three months of using their services! In response, when we found out from this specialist, there were no apologies or regrets, but just an unsubscription from this employee, which will inform other employees how to do the right thing. No one gives a damn about our wasted money and yours!! YOU DON'T PURCHASE SERVICES or use them, but THEY CHARGE MONEY FROM YOUR CARD AND REFUSE TO RETURN IT!!! After we found out that we had thrown away three times as much money because of their technical support, we wrote that we were changing their service to their competitors because of this situation and because they constantly had some bugs and technical support could not help most of the time. In return, they enabled us to auto-deposit funds for subscription renewal, which we did not consent to and did not use the services. We found out on the second month of the write-off.
Contacting them in support, they wrote that when we paid for a monthly subscription to the SBP 3 months ago, it was written in small print that there would be an auto-renewal and attached an example screenshot of what their payment looks like! After we told them that this line is not a legitimate permission to debit money, as it does not contain our consent to the extension! DO YOU KNOW WHAT THEY DID?? They sent us a new screenshot of the same payment example, which supposedly now has a check mark in addition to this line and an agreement to auto-renew their subscription. And we quickly redid it in the payments on our website! WHAT WOULD YOU CALL IT???? Further, upon cancellation of this latest new subscription, they have credited 6,000 (the cost of the monthly subscription) to their bonus account and refuse to refund the money to us. We can only use them if we spend them on their own services. Briefly: 1.Tech support itself doesn't know how the system works and is just wasting your time. You can't call anyone there, so only long-term correspondence.
2. To wait for the answer and the normal help of specialized specialists for more than a day after suffering from the primary support links
3. You will spend for one 24-hour correspondence the cost of 2-3 times the price of correspondence
4. They have your card details and after reading now and more reviews from many, they can additionally charge money for something and they will never be refunded to you.
The other day, Vazzap's integration with Bitrix started to go haywire, and tech support told us to take down the integration and install it again. But as it turns out, it can only be said when paying for the Bitrix Market. And we just got a job. I think that we were simply let down so that we demolished this integration and paid the money. For me, there is no sense of customer orientation here. And you should all know that you will not be able to return the money from them. And I'm not talking about the constant problems with their service. There are more loyal and stable services. I don't recommend it.
It took Nikita 3 hours from working with partners to finally answer my question about the API integration with my system. Nikita didn't care that I had a very urgent question, instead of immediately telling him how the consideration of technical partnership issues was arranged, Nikita simply forwarded my questions to colleagues who also had no time to answer. I still haven't figured out how to connect this api service to my CRM. I chose another service.
Disgusting tech.support, it's easier to communicate with a bot.
There are a huge number of joints that they do not recognize, and when, after a couple of weeks, it turns out to explain that the joint is on their side... they register an application, but refuse to pay compensation, because a bug and a non-working service is not a reason, compensation is only if the bug and the service does not work))))) As it is, they are doing well.
We used it for a month, it doesn't seem bad, it's expensive about 3000 rubles with the ability to write first through the service. But the adventures began immediately for 2 months, there was a question with a uluga that was not needed and which was paid with a linked card. Naturally, they do not have a display on the platform of which card is linked and where. As a result, they wrote off the money, the support says that this is an it product that we cannot and do not want to return the money. And I'm not sure if they deleted my payment details, I'll have to close the card.
Great service! Simple and user-friendly interface, fast connection)
It has become a real salvation from eternal confusion, since in the beauty industry most of the applications come through social networks and WhatsApp.
I like that unanswered messages are shown first, and not the last ones received.
Definitely nothing will be lost!
If you have any questions, the support responds quickly.
I've been using it recently, so far I'm happy with everything!
Thanks!
A very good company, we have been cooperating for a long time, we are happy with everything, I can only mention the rare technical failures that were last year, and even then everything is fine now:)
My colleagues recommended me and I was not a bit mistaken that I chose them! Well done guys, they made a very user-friendly and intuitive interface, set up everything quickly and without any problems! Support is always on the level, they answer all questions and help if something goes wrong.
You guys are doing great!
The service is not cheap, with my volume of traffic, but the stability and quality of support covers this disadvantage. Before the introduction, the conversion rate was noticeably lower.
I like the feature with unanswered messages. Even if you accidentally opened a chat, it will not go down. It will hang until you answer or until you press a special button. And top-level support, respond quickly and clearly
Good service, responsive and sympathetic technical support, you can always count on a quick solution to the problem;) even the connection does not drop, which is good for such services
Convenient, simple and comfortable to work with. It seems to me that this is the most important thing for work when everything is in one place and you don't waste time in vain.
Great service. Updates are often released and new features are released.
If you have any questions, you can write to support at any time and get an answer, instructions and even examples.
Thanks for the service)
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Антон Т.
Level 4 Local Expert
March 20, 2024
Read the reviews below, there is not a single honest one, it's one hundred percent. The service is more problematic than positive. There are a lot of mistakes and problems. The support is very bad and audacious, no one will go to your meeting there and if you want to return the funds, they will not be returned to you. They will have them in their bonus account.
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Anonymous review
December 15, 2023
The service has simplified the work of the entire department, without it as without hands!
Thanks to the support service for detailed answers and reactive help
We have set up the integration of Amocrm with whatsapp, now all correspondence is in one workplace. It is very convenient for managers to work. So far, there have been no problems with the solution. If you have any questions, the support service responds very quickly. In a word - 5 stars!
Good service. Whatsapp has been connected to CRM for a long time. And this year we also made Telegram and VKontakte. A test period of 100 days is now available on Vkontakte! It's just a gift)) You can connect as many VK groups as you want with your CRM - even comments from posts are transmitted) In short, I recommend it!
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Show business's response
Антон
Level 12 Local Expert
March 20, 2024
The service is for two or one with its own jambs and mistakes, never pay money in advance to them, if you suddenly go to return them, they will tell you that they will be returned to their bonus account and use them. We tried to do it and all in vain. I am attaching a photo.
We are pleased that we followed the example of our colleagues and implemented the Wazzup service in our sales department. The main communication with customers takes place through WhatsApp and the service has made it much easier to work. Integration with Bitrix 24 is very convenient. And good functionality, there has not been a single failure in three months. We recommend it for use.
High-quality service, the main advantage for me was the availability of a mobile application for employees and support that works at any time of the day or night)
I recommend it!
I have been using the service since 2020. What I like is quick reaction and honesty. There is no bureaucracy and polite unsubscriptions. Therefore, I continue to work with them and recommend them to my colleagues 👍
I really liked this service. The price is normal, the correspondence is all in one place, everything is displayed in Bitrix. We contacted support a couple of times, they solved our issues pretty quickly
We've done the integration with Whatsapp, so far I like everything. Now I can track all the correspondence of managers, messages are not lost, each client has his own card. It's very convenient, I advise you
We were faced with the task of integrating Whatsapp into our CRM system on Bitrix. A large proportion of negotiations with clients were transferred to Whatsapp at our company, so there was a need to record this correspondence in the transaction card and keep it in the live Bitrix feed. We found this service on the Internet. Connected. Now all correspondence between managers and clients is under our control.
The worst service on vacap. It is constantly buggy and logging, or simply does not work. The support just responds for hours. So it's better to consider other integration options through other services. It turns off in the middle of the working day because of this, the company simply loses money and customer messages remain unanswered.
The management had the task to integrate Instagram's work direct and Whatsapp'app into our EnvyCRM system in order to increase the efficiency of managers and transparency of all transactions. Some employees were sent for further training. The customers are satisfied, because the head began to monitor everything.
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Mr Pro
Level 9 Local Expert
May 13, 2021
The Russian service is senseless and merciless.
There are problems for the Clents- and that's how it should work for them.
+ Bitrix is constantly to blame.
P/S/ Read other reviews on the Internet before connecting this bottom service. and the telegram channel. there are a lot of interesting things in the comments. if they haven't already deleted it
The integration of WhatsApp with Bitrix24 was important for my business and thanks to you everything worked out! Now this topic is closed for a long time.