Vtb Bank
84 reviews
April 25
The only significant advantage of VTB is the opportunity to work with Russian banks, including sanctioned ones. Otherwise, it was an extremely disappointing experience.
The fees are unreasonably high. For international transfers, the bank can independently delay the execution of the transaction, and then charge a double commission, referring to the "non-business time of sending." Moreover, this commission is 3-4 times higher than in other banks, and it's also terribly easy to write off twice.
The timing of operations leaves much to be desired. Where other banks require no more than 10 minutes, here everything can take 3 business days.
The service is extremely low. In the department, the staff is rude. Yesterday, I personally encountered a situation: the cashier, counting a large amount on a typewriter, found an extra bill and instead of recalculating it correctly, she started asking me questions and rudely stated that she would not recalculate it because "her customers are waiting." Then who am I?
The opening hours are technically until 18:00, but if you arrive at 17:49, you may no longer be accepted. The bank is the only one that still closes for lunch — be careful with the schedule.
The branch for legal entities is the only one in the city, but its location is extremely inconvenient. Parking nearby is paid — 500 tenge for a short visit. And the exchange rate is also very inflated, and in addition to the overvalued exchange rate, the conversion fee will also be charged.
Against the background of such high fees and low level of service, one can only regret that the choice for business is so limited. I would like to see a more customer-oriented approach, prompt work, courteous treatment of employees and transparent conditions for conducting operations.
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December 17, 2024
There are no complaints against the bank. Everything is clear. But the fact that there is no parking for customers and you can't go there, it's just a huge fat minus 2 stars. You always have to park somewhere far away in the yards and then go, if it's not convenient with children at all, to walk.
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3
December 31, 2024
A very good department! Many thanks to the girl Eleanor, she helped us solve all the problems, answered all the questions, and many thanks for such a friendly staff! ☺️
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February 21
A good bank, I came from Russia and wanted to change money from rubles to tenge. If you contact the window, they change up to 80 tr. (You need a passport).
I tried to withdraw money from an ATM, I had one Alfa Mir card with me. (debit)
The course turned out to be pleasant. Restrictions Up To 400,000 tenge.
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1
December 13, 2024
It's been a long time. Queues because one manager is working, the others are walking. To withdraw money is to go through five circles of hell and 3 hours of just spent time on an operation that takes 5 minutes maximum
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October 23, 2024
The worst bank in general. I arrived at 14:07, received a ticket with the number 545, a person with the number 536 was immediately called to window 5. The other windows did not seem to work, no one else was called. The time is 14:35, so far no one has been accepted, that is, one person who needs to open a card is served for almost 30 minutes. This is no good. Now I have to sit here for 3 hours to open a card or something??
Employees are barely alive, walking back and forth aimlessly. As if they have no desire to help as many customers as possible.
It is not clear on what principle the windows are accepted, there was a queue from 539, suddenly the number 311 was called in the same window.
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July 22, 2024
The worst bank branch I've ever been to.
I came there because I had to open a card for purchases in Russia.
I've been to the department twice, but during this time you start to feel all the hatred for you from every manager, security guard, employee. They talk to you like you're shit, they're rude, they're rude, they just hate you. At some point you start to think that this is because you are not Kazakh, but there is no desire to explain that you were born in Almaty.
They hate everyone because they have to work for you, and it's all slow.
At lunch, the department is empty, there is simply not a single manager because lunch, everyone gets up and leaves, and you took time off from work to get a card in time for lunch and sit, wait an hour until the managers deign to have lunch.
The most lame branch of the bank, although it seems to be the head office.
There is no desire to return there, only if it is very necessary.
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3
July 21, 2024
I stopped by to make a MIR card for payment in Russia, I was a little surprised. This is not the Caspian Sea, the card will be issued only the next day after lunch. For online card transactions, you still need a paper application. In general, the bank is slightly behind the development of Kazakhstani banks. But all 5 stars are beaten off by the bank's managers, everything was explained and told in an accessible way, in general, positive emotions remained. Special thanks to Manager Dmitry.
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1
November 26, 2024
Sooooo long customer service. We waited in line for 1.5 hours!!! Despite the fact that only 2 clients have passed in front of me during this time. They also made a mistake in the documents.
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1
April 13
I only used an ATM and was very glad that I had already cashed tenge from a Russian card without a passport or other piece of paper .
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May 5
Here you can withdraw the World tenge from the card. The commission is really big, and the course is strange. It is more profitable to change cash rubles in an exchanger.
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August 21, 2024
Where does such a high rating come from) in 2gis, you can see the real untwisted one) if you have a couple of years left to wait in line, then this is your choice, the lag from the banking service market is only 10 years. Repeated arrival for the card, hanging bases, ATMs, eating cards and other slow entertainment are only here.
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1
May 4
I do not recommend using the services of this bank. It was impossible to withdraw money from the card. The reasons were not given. I do not know why it is good. There is nothing
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August 15, 2024
The staff is working very poorly. The processes are all dumb. I went to the bank 3 times to make and receive a card. It is immediately clear that there is no focus on servicing individuals. Everything is going spontaneously and unorganized
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1
1
October 27, 2024
Taking into account the current sanctions and pressure, as we can see, they are alive and able to work! Keep it up ! Hopefully, the mess in the financial system will pass. Good luck!
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October 27, 2024
The only bank currently making transfers to Russia. 4*, because there are few branches in the city and it is a little delayed to open an account for legal entities.
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August 9, 2024
The department is not big. Very slow service. The card processing took 2 days, in other banks 1-1.5 hours.
The service doesn't seem to be bad, but the bank has a lot to develop.
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October 19, 2024
In general, it's not really VTB, it's a bank with the same name as in Russia, they kind of cooperate, but it's cheaper to exchange money in other ways
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September 19, 2023
Transfers are only made before 16:00, it is not written anywhere about this. You take time off from work, fly to the bank, and it turns out that the transfers are no longer being made. Plus, there are a huge bunch of disadvantages that I don't see the point in listing. It's just that this bank in the Republic of Kazakhstan is not in order to compete with Caspi for customers and provide the best service, this bank has some other business goals, so keep in mind that you will be treated as if you should be convenient to the bank, and not vice versa. Although, if you go to this bank, then most likely another bank cannot close your need and you, like me, will tolerate zero convenience and service. It shouldn't be like this in the 21st century, but it is. VTB is a complete slag. Thanks for attention.
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3
1
April 20
The service is terrible, long queues, and the managers are not friendly at all
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April 9
A good option is to withdraw tenge cash from a Russian VTB card.
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1
November 18, 2024
NFC does not work on the ATM.
The service of MIR exchange cards at a rate lower than everywhere else 4.7tenge + commission for cash withdrawal from the amount.
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March 22, 2024
Very unclear requirements in January 2024 for opening an account for Russian citizens. They demanded not only the IIN in Kazakhstan, but also the INN in Russia and the SNILS. In addition, it was reported that VTB Bank Kazakhstan does not work with banks of the Republic of Kazakhstan.
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3
May 16
VTB Bank is lovely
Only he sent me rubles from my card.
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May 1
Oh, the Gods! I was so glad to see this bank😂 rubles are immediately changed into tenge
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July 14, 2024
Salvation for those who found themselves without cash and a Kazakh card in Kazakhstan. You can withdraw tenge from Russian Mir cards at an ATM
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2
1
March 31, 2024
The service is very slow. VTB Kazakhstan cards have been issued. The first year is free, then 2000 tenge per year. There are no special advantages with it. For now, let it be..
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December 9, 2024
Probably the only one who works with Russian banks. Thank you.
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1
August 14, 2024
You can withdraw cash from the MIR card. And what else does a Russian person need for happiness in Kazakhstan?
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2
July 12, 2023
I would like to express my gratitude to the employee of VTB Bank in Almaty. A proactive approach . She helped fill out the questionnaires and generally treated them with understanding and empathy . Agafonova Victoria Vasilyevna , thank you 🙏
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3
October 10, 2024
The documents were accepted very quickly, everything was explained and told.
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December 14, 2024
You can open the MIR card and make transfers to the Russian Federation
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October 8, 2024
Not a bad bank. The managers are very friendly and the queues are not long.
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1
January 8, 2024
Unbearably long service, queuing for more than an hour every time
The manager is on the phone, does not listen to questions, so servicing each client takes fifteen minutes
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3
March 16, 2023
Very poor service.I waited in line for more than an hour, although there were only two people ahead.I was served for 47 minutes, but they spent 20 minutes on my business, the rest of the time spinning on a chair, chatting with colleagues and chatting on the phone.She lost my ID in okontsovo, didn't give it back, then barely found it under a pile of papers and a mess on the table.
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1
April 4, 2024
It is very convenient to use. Thank you very much for your help.
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1
August 29, 2024
A modern bank. It is possible to withdraw in tenge from the Russian Federation card at an ATM
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August 4, 2023
Polite staff, air conditioning, plenty of space. Everything was told quickly and competently
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1
October 18, 2023
The bank I work with in Kazakhstan. Everything is at a high level despite the sanctions. Competently and quickly
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2
April 8
Accepts the cards of the world !
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October 10, 2024
The only bank operating in the sanctions zone
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1
1
November 12, 2024
A place where you can withdraw cash from a MIR card
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1
December 8, 2022
The bank made a painful impression. I've been there six or seven times, I don't want to anymore.
They do not know how to transfer money from VTB RF. When receiving money, even a small transfer amount from the Russian Federation requires confirmation of the origin of the money. Only Violetta has the right amount of material on physics in Kazakhstan. You cannot transfer money in the app to another card
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6
1
May 23, 2024
They quickly consulted on my question. It turned out that transfers from the Russian VTB are working. I would like to have more branches and ATMs in the city.
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3
January 24
Civil Bank
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September 1, 2024
They withdrew rubles without any problems, opened a VTB card of Kazakhstan.
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April 13, 2023
The service is slow. The only bank in Kazakhstan that now (April 2023) issues Mir cards. You can withdraw tenge from Russian cards at their ATMs.
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4
January 23
A good bank
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August 13, 2024
In March, we rented money here, accepted the world, which saved us
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June 28, 2024
the only ATM where you can withdraw rubles from the mir card
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