Vtb Bank
Directions
Baikonur
1.3 km
Timiryazev Street / Baitursynov Street
61 m
Features
Personal banking
Servicing VIP clients
Services for corporate clients
Depository service
Self-service area 24h
Currency exchange
Business lending
Safe rental
Debit cards
Petfriendly:animals are prohibited
Issued credit cards:Visa International, mir
Office type:rooms for VIP-clients, for corporate clients, for entrepreneurs, small and medium business, for private persons, for privilege clients
Loans to individuals:target credit, consumer credit
Customer traffic and business hours
14:00Usually busy
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Similar places nearby
88 reviews
April 25
The only significant advantage of VTB is the opportunity to work with Russian banks, including sanctioned ones. Otherwise, it was an extremely disappointing experience.
The fees are unreasonably high. For international transfers, the bank can independently delay the execution of the transaction, and then charge a double commission, referring to the "non-business time of sending." Moreover, this commission is 3-4 times higher than in other banks, and it's also terribly easy to write off twice.
The timing of operations leaves much to be desired. Where other banks require no more than 10 minutes, here everything can take 3 business days.
The service is extremely low. In the department, the staff is rude. Yesterday, I personally encountered a situation: the cashier, counting a large amount on a typewriter, found an extra bill and instead of recalculating it correctly, she started asking me questions and rudely stated that she would not recalculate it because "her customers are waiting." Then who am I?
The opening hours are technically until 18:00, but if you arrive at 17:49, you may no longer be accepted. The bank is the only one that still closes for lunch — be careful with the schedule.
The branch for legal entities is the only one in the city, but its location is extremely inconvenient. Parking nearby is paid — 500 tenge for a short visit. And the exchange rate is also very inflated, and in addition to the overvalued exchange rate, the conversion fee will also be charged.
Against the background of such high fees and low level of service, one can only regret that the choice for business is so limited. I would like to see a more customer-oriented approach, prompt work, courteous treatment of employees and transparent conditions for conducting operations.
See original · Русский
December 17, 2024
There are no complaints against the bank. Everything is clear. But the fact that there is no parking for customers and you can't go there, it's just a huge fat minus 2 stars. You always have to park somewhere far away in the yards and then go, if it's not convenient with children at all, to walk.
See original · Русский
3
December 31, 2024
A very good department! Many thanks to the girl Eleanor, she helped us solve all the problems, answered all the questions, and many thanks for such a friendly staff! ☺️
See original · Русский