It was necessary to get the money for the insurance payment, the insurance company transferred it there. I used to get it from another bank, you just go to the cashier with your passport and get it. Here it was necessary to stand in line for a specialist for 30 minutes and only then to the cashier, and after the specialist I still waited near the cashier until she brought my passport, an expense order for issuance and some kind of dirty notebook (as I understand it, a particularly important bank document) in which they took turns noting something.
If you refuse to use the imposed Turtle card, the deadline for closing the account, from which not a single penny was spent, is stretched to an incredible 10(!!!) days. Because of this delay, I did not receive a loan from another bank, because the "Turtle" is taken into account when calculating the client's solvency for the full amount regardless of the amounts spent (at least 1p, at least 2000 rubles - it is considered that the maximum possible amount has been spent)
The employees of the department are polite, but this is probably the only +. information from the head office is not always available in this department.and still, after visiting this department, you have to call the operator.You can't put money on your phone at the checkout