We are the Belarusian office of Tarnix Trade LLC. Recently, we used the services of the transport company IDP West LLC to deliver the equipment necessary for growing microgreens for our restaurants, and were very satisfied.
From the very beginning of our interaction with the company, we have noted a high level of professionalism and customer care. All stages of delivery were organized clearly and smoothly: from placing an order to the delivery itself. The equipment arrived on time, which was extremely important for us, as we were planning to launch a new project.
In addition, the price of the services turned out to be quite acceptable, which pleasantly surprised me. We appreciate when companies offer high-quality service at a reasonable cost.
In general, we were very pleased with the cooperation and will definitely contact this transport company in the future. We recommend it to everyone who is looking for a reliable partner for delivery!
We have been using the responsible storage warehouse for almost a year, as well as transshipment of goods and shipment across the Republic of Belarus. The staff is polite, attentive, always tries to help and do everything promptly. Several times we had non-standard requests for placement and storage - they always helped us out and went to a meeting. Our personal curator Larisa has never let us down, and the guys from the warehouse always work clearly. There were few shipments, but there were no overlays. Thanks to the IDPs of the West
We have been working with IDP - West (formerly TMF) for a couple of years now. It is very pleasant to deal with such a company when all the staff have become like "Their own".
Everything goes smoothly at work, everyone helps each other where possible. Our curator for responsible storage Larisa Anatolyevna is in touch 24/7 and all issues that arise are quickly resolved collectively (thanks a lot to her for this). The warehouse is also large and roomy, I would like to express my gratitude to Vladimir, Sergey and Philip.
And not so long ago, we started shipping to the Russian Federation: reasonable prices (for small and light loads), fast delivery, the ability to track the cargo. Thanks to Anastasia's manager, who started working with us not so long ago and helps with all questions!
We have been working with the IDP - West company (formerly TMF) on an ongoing basis for several years. Always prompt and well-coordinated work, reasonable prices. Many thanks to the manager of Zdzhanskaya Elizabeth, for always being in touch, will answer and help solve any question. CHTUP Givoino wishes success and prosperity to the company and further fruitful cooperation!
We have been using the responsible storage warehouse for a year, as well as transshipment of goods before sending them to customers. We are very happy with everything. The staff is polite, professional, and responsible for their duties. All issues are resolved quickly. All non-standard issues are resolved quickly. Our managers Larisa and Yana are very satisfied with the work.
The volume of cargo passes through the warehouse is significant. And for the entire period of work, there was no desire to change anything.
It's a pleasure to work. Thank you for your cooperation.
Excellent delivery. Excellent support from the manager. They promptly help with solving problems. The warehouse itself is conveniently located, the staff are polite and pleasant. In general, I like everything, I advise you to cooperate.
I was looking for a company that deals with cargo transportation, it was necessary to deliver a small cargo. They hired me, they respected everything, it was not bad for the price, but there were companies where the price was much lower. But I chose according to the reviews on the maps and it feels like all their friends wrote it because they lost my cargo, then there were 2 transfers due to a car breakdown and which I was not warned about. Until I called and found out from them what stage my shipment was at. I was told that everything would be delivered. As a result, my shipment, which was supposed to be delivered in 3 days, took a week. I do not recommend it, disgusting attitude towards customers!!
We have been using the services of the IDP-West company for a long time.
Everything is always on time, promptly, and efficiently.
There were different questions. Manager Elizabeth is always in touch, always attentive, and all issues were resolved only positively.
Thank you for your cooperation!
We use IDP-West services on a regular basis. The company's work is organized perfectly. The delivery is prompt, the prices are affordable. Managers are always in touch. Separately, I would like to note that non-standard tasks are very well solved.
Servicemet LLC
Anastasia is an excellent specialist who will announce the advantages of the transport company "IDP" WPL. It was an excellent acceptance of the goods for delivery by the guys on the ramp. Everything is fine with the paperwork, and we also offered responsible storage services. We confidently recommend using the services of this IDP WPL company, if you certainly need a high-quality cargo transportation and storage service, then you should go to IDP WPL.
It's a great company. We have been working with them for 2 years, and the guys in the warehouse, and Larisa, who works with documents, all work very clearly and harmoniously. Everything is very fast and clear. All issues are solved with lightning speed.
We have been using the services of IDP-West (former TMF) for quite a long time. Excellent delivery organization, a clear table of tariffs. Controversial issues, if they arise, are resolved promptly. Manager Anastasia is always in touch and thanks to her efficiency, we always know at what stage of delivery our cargo is. If only the tariffs hadn't increased too. ..
We are the Belarusian company ODO "Sandelight". We have been working with VPL-Zapad LLC (formerly TMF Trans LLC) since 2017. This transport company delivered the goods from Russia. Today we are working on the delivery of combined cargoes in the Republic of Belarus. Convenient transportation schedule, very affordable prices for services. Although delivery is considered express, the staff always goes to a meeting if there are any additional requests (to deliver on a certain day, a certain time interval, etc.). Delivery is prompt, delivery drivers are always friendly and welcoming. Managers process applications efficiently and are always in touch. All issues are resolved very quickly. We are pleased with the cooperation with this company.
Fast paperwork, pleasant and courteous staff, prompt subsequent shipment of goods.
Among the disadvantages, it would be good to somehow reduce the amount of dust in the warehouse, or wipe the issued retail items
Anyone who is considering cooperation with this company, think a hundred times about whether it is worth it. A lot of wasted time and nerves. Faced with utter incompetence and unwillingness to meet the client halfway. They cannot simply calculate the time and cost of transportation. When contacting their "leader" Ekaterina to resolve the issue, you understand that it would be better not to apply... Communication with her causes only unpleasant emotions. The man is clearly out of place. Instead of solving problems, she creates them. I wish them success with this approach to work!
During our long-term cooperation, IDP West has proven itself to be a professional logistics team.Special thanks to Anastasia Petrushenko, Head of the Customer Relations Department, for accompanying our work and being responsive.
We are a wholesale trade organization of TDM Impex LLC. We work with this carrier on an ongoing basis. I've had only positive impressions all the time. Prompt delivery of our orders without delay, our specialist Anastasia is always in touch. Any questions that arise can be promptly consulted. We recommend this company for cooperation.
We have been using transportation services for more than 4 years, we have never had any problems, but there are oh so many of them, we had to deal with different carriers, there is something to compare with! Special thanks to Anastasia's manager, who manages all our applications, is a very responsible employee, always helps in everything, it's nice to work with her! I definitely recommend this company ;)
We have been working with IDPs West on a regular basis for almost 10 years, a very flexible and responsive carrier, they have helped us out more than once. Special thanks to our manager Elizabeth, for the well-defined work!
Many thanks to the company for their help and prompt logistics at the right moment. At a time when international companies with big names refused to take on the delivery of small cargo, the IDPs took it and did everything at the highest level! It's also more profitable than the competition! The cargo was delivered as quickly and efficiently as possible!
Special thanks to manager Olga for her support and efficiency from start to finish!
I recommend it to everyone.
We typografiya "Green Cat" have repeatedly used the services of cargo transportation from IDPs West. We are very satisfied with everything.
We also want to express our gratitude to manager Elizabeth for her responsiveness and quick work.
I had a chance to work with this company, which is hardly a company... Several times the goods were lost in the warehouse, they were not delivered on time. When you call the manager, she's always at lunch (Petrushenko A.), you can't get feedback on time... We didn't have time to deliver the cargo, as a certain Ekaterina cuts off the phone and demands payment. Things are really bad with money, apparently. I don't recommend it, it's a sad experience.
We have been working with IDPs for many years! Only the best reviews can be left! A very reliable and responsible organization. There is confidence that nothing will happen to your cargo and everything will be done 100% by everyone, starting with the manager and ending with the driver) Well done! Thanks!
We have been working with WESTERN IDPs since the very beginning of their opening, everything is clear and to the point - they deliver goods without unnecessary hassle. Special thanks to Alexandra Kallaur for her efficiency and professionalism.
We have been using IDP-West services for several years - responsible cargo storage and delivery across the Republic of Belarus. Employee Larisa makes requests promptly and delivers goods to carriers on time, you can solve absolutely any issue with her on time, always in touch. Thank you very much, I really like working with you.
A very clear company, everything for the client. It is not expensive to transport across the Republic of Belarus, including VAT. The managers of the girls are not only beautiful, but also communication at a height and intelligence, well, it's just nice to communicate. There are always people in the warehouse with understanding. In general, I recommend it.
We have worked with more than one express delivery transport company. The West was the most reliable IDP . Our cargo is specific. The company always delivers the goods without damage and delays. Thank you very much, success and prosperity!
We, CJSC RODINA Tipografiya, have been using the services of IDP Zapad LLC for a long time. We are very satisfied. Our manager Elizabeth is a real professional. Thank you so much for your cooperation.
Elgrasso LLC has been using IDP-West services for a long time. It impresses with accuracy and efficiency at all levels, from accepting applications to submitting cars. Special thanks to Elizaveta, an employee of the Customer Service Department
AST ZIRAST LLC is grateful for the help in transportation across the Republic of Belarus, we work with manager Elizabeth, everything is always on time, competently and efficiently!
They deliver goods promptly and efficiently. Excellent feedback from the curators and management, solving issues at any stage of occurrence. A unique opportunity for cooperation, where a range of services is needed in business - responsible cargo storage, pick-up and delivery of goods across Belarus and Russia.
They work quickly and efficiently, thanks to Elizabeth, there are no hitches with documents, applications are quickly accepted and agreed upon.(Krainka LLC)
It's just awful! For half a day, Julia could not understand the size of the cargo and believed that they could not transport a cargo measuring 2m by 3m. with a thickness of 6mm. When we convinced her that it was possible, she sent us a form to fill out. We filled it out by hand, when filling it out, I specified in which column whose data to write - Julia gave the wrong answer. The most interesting thing is that after receiving the completed form, Julia said that we should redo it - print it in word. She does not understand the house number ..., at the same time she does not want to clarify, and we are ready to answer to clarify any point, does not want to take responsibility if she makes a mistake, — her words. This is the first time I am writing a review. Firstly, such customer service is unacceptable, I have not met worse; I sincerely wish that no one else would encounter this and I really hope that the head of the IDP West company will read this review. We asked to be contacted by the management, the head of the department, Alesya, defended Julia that we should print a form in the word.
I do not recommend this company for cooperation. The personal relationship of bosses to employees comes first, and only then is the delivery of your cargo to the delivery point.
Probably, it was worth being wary when the car was delivered 2 days earlier before the agreed date. But the cargo was ready. I wrote off the human factor, the first pancake was lumpy, etc. Shipped. It was planned to unload this product on Friday at the Eurotrade Shopping Center. It turned out that the manager did not hand over the unloading sheet and the driver did not arrive on time. They began to ask and specify to deliver on Saturday. BUT, at 9.00 they are just starting to deliver and at 19.00 the cars should be in the garage. According to Anastasia's manager. As a result, we coordinate delivery with eurotrade on Wednesday at 13.30. I pass the information to the manager, saying that time delivery is carried out for an additional fee, approx. Accepted. On Wednesday at 17.45 it is reported that the driver arrived, he was told to wait, he waited, but he was not accepted. The driver tried to call both us and the consignee, but it didn't work out. We receive a letter from Eurotrade, where he informs us that the driver was not in place at the agreed time. In addition to telephones, there was an e-mail available to all employees, but "they tried to call us"! Absolute unprofessionalism
The cargo was transported from Minsk to Grodno. The girls managers were constantly in touch, explained everything in detail. Previously, we did not often transport goods, but now the volumes are increasing and we were looking for a permanent partner. Thanks to this company for such involvement and dedication, we will carry more!
The application process took about 40 minutes. The cargo was accepted. They said we would deliver it tomorrow. As a result, the cargo did not arrive either tomorrow or the day after tomorrow.