This is the first time I've encountered such disrespect for a client. The employee didn't want to hear anything at all about the layout and the nuances of printing, but just kept saying the same thing.
I work with printing houses regularly and there has never been a case where an employee simply interrupted without letting a word get in, and in the end just hung up. I consider this behavior incompetent - dropping the phone because you can't figure out the layout is simply unacceptable.
They probably decided that they were the only ones in a small town and they were allowed to do whatever they thought up for themselves. Awful. I will recommend the organization only to those who want their nerves to be ruffled from scratch and shouted at in parallel.