Vladex
Directions
Alatau
4.1 km
Fedorova street
133 m
Customer traffic and business hours
10:00Usually busy
Mon
Tue
Wed
Thu
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Sun
44 reviews
May 3
I rented a 2019 Toyota Camry from this company for a long trip in Kazakhstan.
While the communication was good, my overall experience was disappointing due to serious safety and organizational issues.
Pros:
- Communication was smooth – questions were answered quickly and politely via WhatsApp.
- The company offers favorable conditions for long trips: a 300 km daily mileage limit (compared to the usual 200 km with other companies), and a relatively low fee for additional kilometers.
- The deposit is refunded immediately when you return the car – without any delay or uncertainty.
Cons:
- The car's technical condition was simply unsafe. The 2019 Camry had completely worn-out tires – the tread was nearly gone, and all four tires had cracks and tears. This was especially concerning with a 1000 km trip ahead.
- The wipers were also severely worn, with hard rubber, and did a poor job of cleaning the dirty windshield. This affected visibility, especially in the morning and evening.
- The car was supposed to be delivered with a full tank, but it had only half a tank. The person delivering the car spent about 40 minutes driving to a gas station to top it up.
- When I informed them about the tires, I was reassured that "the roads are fine," and that the management "hadn’t bought new tires yet."
- The person who delivered the car refused to record the poor tire condition in the handover report, claiming that management was aware of the issue and didn’t think it was a problem.
It’s important to note that both the tires and windshield were not covered by insurance – if anything happened, I would have been fully responsible.
Summary:
Although the company offers attractive rental conditions and communication was good, the car's technical condition was completely unacceptable and posed a real safety risk. Such irresponsibility, especially regarding essential parts like tires and wipers, is a major downside. It felt like this company is just waiting for an unfortunate customer to buy them new tires.
Advice for future customers: When picking up a car, make sure to allow extra time for a thorough inspection – check the tires, windshield, wipers, and fuel level. Be prepared to decline the car or have an alternative plan if its condition is unsuitable or unsafe for a long trip.
May 2
We rented a car for 2 days. The plans included trips outside the city to beautiful places. The representative of the company warned in advance that it would not be possible to travel to some points at this time of the year, so it was possible to rearrange the route. All conditions and tariffs were also announced in advance, including for the re-run. We took a 24-year-old Cobalt, automatic. Before renting out, they told us everything in detail about the car, showed us all the nuances, everything was recorded. We didn't experience any difficulties on the road, everything was fine. The car was washed and refueled before being returned under the contract. We were very satisfied with the service and would definitely recommend it for tourists and guests of Almaty.
P.S. the only recommendation is to give the company a quick feedback.
See original · Русский
October 11, 2024
Great service, great guys, great cars.
It was only four days, but I managed to see some of the local beauty and attractions, and even visit my mother's hometown, Ushtobe.
Greetings from St. Petersburg.
Thank
you. P.S. You can use your Russian passport and driver's license, as well as pay by transfer using our cards.
See original · Русский
