Excellent agency, everything is very clear and professional, incredibly friendly staff and a beautiful office! Separately, I would like to mention the manager Daria, who was always in touch and answered all questions, an absolute professional in her field.🩷
We contacted this agency once, it was not without problems, but nothing critical. It was much worse this time. We live in Moscow, the agreement was originally to work online, but who will remember this?…
We applied for a visa to Switzerland with all the guarantees and invitations from the Swiss. I am a citizen of the Russian Federation, my husband is from the Republic of Belarus, which I notified the agency about at the first request. Upon receiving the questionnaire and tickets, I noticed that Poland was indicated as the first country of entry (by bus from Minsk), but entry to Poland from Russia, Belarus or other non-Schengen countries is prohibited for Russian citizens. No one answered multiple calls about this problem, and after a while a response came to Viber in the spirit of "go as you want, and we've done what we've done." After much persuasion, the employee sent corrected questionnaires and tickets. but!!!! As it turned out, on the day of submitting the documents, the first incorrectly filled out application form was sent to the visa application center, indicating Poland, which caused a lot of questions from the staff, who themselves deleted it from the system. In general, the route was drawn up in the most illogical way (Moscow, Istanbul, Zurich Kloten, Zurich Main Station, Basel and also back). My comments that the route is too complicated, but you just need Moscow-Istanbul-Zurich were ignored and answered.
Is it really that difficult to redo the application form and book tickets for 350 rubles per person as requested by the client who paid for this service???
THE RESULT: a single-entry visa for travel dates with a full package of documents, financial guarantees, with an invitation from the Swiss, previous long-term multi-Schengen visas, several trips to Switzerland. I am sure that this is also the "merit" of the agency, given the considerable cost of their services.
03/22/25: thank you to the agency for the standard unsubscription. You wouldn't expect anything else with such an attitude to work.
I applied for a visa a year ago. Everything went great. It's just hell this time. They did not answer calls and messages during the appointment at the embassy. After some time, the manager I contacted after my persistent messages (Alexandra) informed me that she was not my manager. I promised that they would contact me, but they didn't. I tried to call the manager's number that they gave me (manager Daria), but no one picked it up or called me back. After calling all the numbers on the website (which were also not answered), I left a request on the website for a callback. Only then did they call me back. But I just wanted to return the prepayment! However, it was returned quickly.
Neither I nor my friends will contact this agency anymore!!
I applied to the agency with the issue of the Spanish Schengen. I was very pleased: the manager explains everything clearly and is always in touch, the staff in the office is very polite and competent.
In a word, I recommend it😉
I don't understand who writes positive reviews, except that the employees themselves and their loved ones.
It's a terrible agency, you're waiting for something.
We wrote to Agent Daria back in December 2024, she was not eager to start recording with us, referring to the fact that we would do everything in time. We wrote in February, the answer is the same - we'll do everything in time. Finally, in April, we got busy, transferred the money, and the date was booked for us on the day of departure. What's this supposed to mean??? The agent was aware back in December about the EXACT departure date. Tickets have been purchased, but there is no visa. They lost a lot of money, and they don't want to return the prepayment! Never contact us here!!! It feels like these people are just trying to cheat you out of money! They take an advance payment and start ignoring you!!! Tested by personal experience.
It was submitted for the second time to the VisaVisa agency. Irina was the manager, a very pleasant employee, polite, explained everything clearly, helped during verification, was very worried about going through it, but we went through it together in the office at Gikalo 5. We have opened a tourist Poland for 5 years!! Thanks to the manager and VisaVisa company
Thank you for the high-quality, competent work. Especially the specialist Veronica, who was always in touch with us, advised on all issues that arose. I definitely recommend it.
The best agency I've ever encountered. Experienced managers who know their business. I had a lot of doubts when I was choosing between agencies, and I'm glad it was Visa who applied. The serving was really comfortable and fast with you!
I went to leave a review and, to be honest, I was surprised by the obviously underestimated rating. I came here on the recommendation of friends. After working together, I have only positive impressions. Managers are professionals in their field, everything is clear and to the point, without wasting time. They explained the pricing in an accessible way and even told me what I could save on. As a result, I got a visa quickly enough, I would have dealt with this issue much longer myself. Overall, I wish the agency every success and thank you for your help!
Office on Gikalo, manager Irina. We had a tight travel schedule, as a result of Irina's unprofessional, incompetent actions (sorry, I messed up and misunderstood something), the appointment at the consulate was missed and we just lost money and didn't go anywhere. I have a question for the company's management: why do you need such employees, employees who cause your company's reputation to suffer?
They explained in detail all the stages of registration and answered all my questions. It is convenient that you can arrange all the necessary documents in the office. Thank you for the work done! The visa is in the passport!
We helped out a lot of times. I always come here. Everything is done efficiently and quickly, they will help and advise on all issues. Almost everything can be done online and only come to the office once and pick up the documents.
I have a lot of experience in opening visas. When things got complicated, I started doing it through agencies, and I tried different ones. There are enough scammers who don't even sign a contract. Therefore, I evaluate it objectively.: speed-4 out of 5, communication-5, quality of work-5.
I think I found what I was looking for, if you don't mess up))
It's not the first time I've applied. I like the clarity of presenting only the necessary information and paperwork. It took no more than 5 minutes at the visa application center to submit the documents-there were no questions about the completed documents at the embassy!
I have not met even more incompetent travel agents than Daria. I asked 3 times about the time for obtaining a visa, what is the minimum period, she made a mistake 3 times, confusing her with the period of validity of the visa and in the end did not give an answer. At that time, another company dropped all dates and consulates. Yeah, yeah...
Thank you for the quality work! I am very grateful to Veronica for her advice on issues of concern. There were no requests for documents when they were submitted. As a result, I received a positive decision on the visa)
Disgusting agency
They took the money and after that they began to respond very rarely.
They are always busy on the phone, as a result, they barely had time to apply for a visa.
The documents were not even checked before submission
We received a refusal from this agency.
Decent service 👍 Fast, high-quality, informative.
For the fourth year I have been contacting your office in Lida, the girls will always help and advise, they are always polite, attentive and tactful.
Special thanks to the manager Yulia Sergeevna for high-quality visa support)👍
I've been planning to get a visa for a very long time, but every time something stopped me. All this time, Elizabeth worked with me, who answered all my questions and helped me with all the difficulties. As a result, a complete package of documents for applying for a Greek visa was prepared for me qualitatively, there were no questions about them at the visa center. Thanks!
A professional visa firm. Visavisa has excellent specialists who solve all issues promptly and clearly. Thanks for the paperwork, we quickly signed up for a visa to Bulgaria. I was given a visa as requested for the duration of my trip. I recommend the company!
I highly recommend it - it's just terrible.
He moved - a mistake for mistakes, constant excuses from the agent.
I work in St. Petersburg, and after handing over my passport, I realized how I was going to go back, to which the agent said in direct words.... Should I have known that you were going back?
Cool, very cool....and the agent is a very, very bad person.
For her, the concept of working and living in St. Petersburg does not mean that I will need to go back 🤣
These are the specialists who "work" there
We applied to the VisaVisa agency because there was an urgent need to issue a visa to Taiwan for an employee on a business trip. I would like to express my great personal gratitude to the manager Anastasia Grechanichenko, who accompanied the whole process from the beginning to the moment of obtaining a passport, providing all possible support at all stages. The visa was received on time much earlier than promised. Considering the urgency of our question, I was pleasantly surprised with what professionalism, responsibility and understanding Anastasia treated him. Unfortunately, it is impossible to put more than 5 stars here, although I would rate the experience of communicating with this company by 20. The management of the company (if it reads the reviews) would ask on its own behalf to write out an extraordinary award to Anastasia, since such employees definitely definitely deserve encouragement for excellent work. Bravo!
I really enjoyed working with you! We already came with the rejection of Greece, we thought that everyone would not give us a visa anymore. Angelina, she picked up a Spanish visa for us. We went to Moscow, there were no questions, all the documents were well prepared. We were given a visa for exactly 20 days, as long as we wanted. Thank you very much, we will definitely do the next visa with you!!
I would like to express my great appreciation and gratitude to Daria Gromyko, an employee of the VisaVisa agency, for her assistance in obtaining an Italian guest visa.My daughter got married in Italy and was invited to visit.I've called a lot of agencies. Only two of them told me that you can try to get such a visa, but it is not so easy and very expensive.In all others - definitely "no", no one is your son-in-law, your daughter has no documents yet, so open a visa for a trip, preferably a Greek one.The price of the service in different agencies had a range of 250-450 bel.rub..In search of an agency convenient in location and with an acceptable price for the service, I called VisaVisa.Daria, having got into our situation, immediately offered to try to apply to the Italian Embassy.I was very dubious about her suggestion, having listened to the advice of other agencies, but Daria was so convincing and competent that I decided to try.Daria forwarded the necessary documents, my daughter and son-in-law filled them out and forwarded them without leaving home, and my husband and I, for our part, forwarded everything necessary.A little over a month later, we had these visas in our passports, they were opened for 2 years.I definitely advise you to contact Daria Gromyko as a highly qualified and competent specialist on the issue of opening visas.
I waited a lot of time, the issue was not resolved from the word at all, they are stuffing video instructions according to which you need to pass verification, if this crude system fails, there is no help.I changed the visa application center and voila, and they prompted and helped and everything worked out
I have applied 3 times in the last year and a half. All employees are friendly. But there is a huge disadvantage in the service. In person and by phone, managers give advice not only on filling out the questionnaire, but also on the opening hours of visas.the center, the delivery of documents, the purchase of tickets and much more. THE MANAGER DOES NOT WARN THAT THEIR ORGANIZATION IS NOT RESPONSIBLE FOR A SINGLE WORD. They sign up for submission to Moscow and promise the delivery of passports. It seems that they organize the delivery themselves. It turned out not. They just look at the information on the site, do not double-check it and "sell" this information to customers without warning about anything. The client gets the impression that everything is under control. But this is not the case. They have a legal document stating that they are only responsible for how they filled out the questionnaire for you and for having an appointment to submit documents. Be vigilant! They will not provide any compensation or assistance. The manager will repeat the same thing, "according to the offer agreement, we are not responsible for incorrectly telling you how the visa application center works. You should have read the contract of the offer."
I also read the reviews below about the negative experience in the Italian visa. centre. There was also another unfortunate story with me in May of the 22nd year. They could not record for submission and said "exclusive information! You go on a first-come, first-served basis" I urgently needed a visa and I came every day for a week and stood in the rain on a first-come, first-served basis :) She let herself be deceived by 200 rubles for filling out the questionnaire. It's her own fault :) And the manager of this center asked me to put their clients on the list and book 6 places on a first-come, first-served basis! It's already passed and I forgot about this case and now I'm back in October! The essence of the service remains the same! attracting people with interesting information and a complete lack of responsibility for words! You can legally protect yourself, but customers cannot be considered stupid. The service is not for the future!
I highly recommend not to get a Moroccan visa.
The level of knowledge on it is almost universal. For all problematic moments, the excuse is either with sending the visa application center to blame, or it was not so before, or it is not written on the site.
Guys, if everything was clear, no one would pay for the service. I personally pay for the fact that people are experts in this and know what an up-to-date questionnaire looks like, how they work on Muslim holidays and do not write a multivisa instead of a one-time one.
They gave me a visa and that's the main thing! But you can get through, then you can't get through for two or three hours.. it's easier to come to the office. And of course there are moments that are easier to do with the agency - thank you for that!
It's a terrible center, they didn't pay a small amount, but there's no point. Not competent employees. Not only is it registered incorrectly, but also a spitting attitude... Expectations did not match reality...
I want to leave a positive review about the work of the company in GLIDA. The office is very tidy, managers are always on site and in touch. Thanks to the efforts and instructions, the patience of my manager Inna, I was signed up for a Polish work visa. Which I am overly happy about. Thank you for your hard work! I recommend it!
It is not the first year that I have been contacting this company, the service is excellent, the payment system is convenient. At this difficult time, it was only thanks to the company "Visavisa" that I managed to open a visa. Thank you very much for your work.
We have successfully made 3 tourist visas to South Korea, thank you! We took up this issue six months before the trip, and although it was too early, the specialist joined the process from the first call, told us about all the stages of preparation, deadlines and what we needed to pay special attention to, taking into account the specifics of the requirements of the Korean embassy, we only had to gradually collect documents. We live in Brest, but we were dealt with by an employee (Daria) in the Minsk office, who specializes in such areas. A very patient and tactful professional, she never pretended that I was in a hurry, asking again and being overly cautious. It is very convenient that offices in different cities cooperate with each other. We were photographed on a questionnaire in Brest and ourselves sent the photo to Minsk along with the documents for verification (we previously checked them via messenger), we had to pick up the kits in Minsk on the day of submission and take them to the embassy. Great job, saved us a lot of nerves and strength.
See original · Русский
1
Show business's response
Сергей В.
Level 5 Local Expert
July 28, 2024
We prepared a package of documents for a visa to Greece through this agency and provided an entry to the visa application center for submission. Excellent work: we recorded quickly, prompt and attentive service and consultations, answers to questions, filling out a questionnaire, photos and medical insurance at the agency's office. We have received visas.
In a word, well done! Thanks, keep it up)
I applied to this agency for a Polish visa. Given the specifics of applying to the Polish visa application center at the current time, everything happened as expected after the initial conversation with Anastasia's manager. Thanks to her for her excellent work and human attitude.
I express my gratitude to the manager of the agency Ekaterina for professional, prompt, friendly assistance in processing documents for a Polish visa. I recommend it, people-contact them, you will be satisfied.
I applied for a work visa, everything is fast and clear. I submitted it before NG and realized that there was little chance of recording, they recorded it in the first week of 2024. The manager is in touch all the time and leads, does not forget. Success
Super agency!! I have applied only once so far, but everything was at the highest level! They do their job just perfectly!
Contact us and you will not regret it!
The experience is negative. The visa was never issued. Everyone couldn't sign up for the pitch. As a result, we lost 2 months of time. True, the prepayment was returned, but even then, not immediately
I do not recommend it.
We had a personal consultation to understand what options are available and where it is more likely to get a visa. Our goal is a tourist one - but they immediately offer a Polish working one (the longest available option), for tourist ones - "oh, there are a lot of refusals." during the conversation with "a lot of refusals" we got to "well, sometimes they refuse, but in general they give someone for 3 years." The very quality of customer service is somewhere at zero - it's too difficult to say hello in response, they don't look into their eyes, they talk to the fuck off, they had to pull information. I understand that there are not many options for people and someone will come to them anyway, but the level for such payment should be appropriate.
It is not worth wasting your time on this "agency".
Read the reviews and you will understand everything. Where the employees themselves write, and where the people write. If you value your money, time and nerves, this "company" is not for you. I contacted this office in early August. I was assured that there are places for September at the Italian embassy (and they really were, but not for visa-to-buy). The dates of the trip were October 17th. In parallel, another person was submitted through another agency. He was offered a date almost immediately, and there was a lot of choice. In the case of visa-by-visa, the silence is complete. We were fed breakfast for a month to inform them that there were no places. Not a word about what's not working, not a word for the whole month. If you want to find yourself in a situation where nothing can be changed and the trip is disrupted, I advise this non-agency. DARKNESS!
I did 2 work visas. The managers were always in touch, answered all questions, and I called quite often. Insurance and photos can be taken on site. The only significant disadvantage is that it is expensive. After that, I found cheaper organizations (I don't know about their speed and service).
See original
1
5
Show business's response
Alesia Brezhneva
Level 3 Local Expert
September 4, 2024
Thank you for your work and excellent support!
Submission of documents 08/22/2024
04.09.2024 passports in hand with visas, with dates, as requested.