The store is great. The choice shocked us. We arrived there after a large chain store with empty shelves. Viking has a lot of goods for different tastes, and a purse. There are excellent brands that are not available in chain stores. The only disadvantage is that the room is not very large, and you walk like in a maze, because everything is filled with appliances.
I spent 11,000 rubles on the purchase of built-in household appliances, it remained in storage for 2 months in the warehouse, almost all the equipment was bent, it became noticeable only when installed that everything was bent crooked, I was very upset with my purchases in this store
A great home appliance store. Sellers will provide professional advice on any product. A good loyalty system. I bought all the equipment from them 5 years ago in a new apartment, I am 100% satisfied. I advise you!
As we wrote earlier, the settlement system is not transparent at all. If you need to buy with cash, then the price of the promotion is for you (in fact, the usual price is like that of competitors, and if you use a loyalty program, then it is more profitable for competitors). But the equipment in installments is already at full (i.e. inflated by about 30%) price. It is logical when you come to the store and see the price and if you need a bank installment plan, you sum up all the prices and the bank will lend you the total amount, how much interest the bank will charge, everything will be clearly understood. There is a clear scheme here according to which the seller exposes the amount immediately with an installment plan. But in the bank's documents, if you look at the loan body, it is much larger than if we add up the red prices. Hence the question: how does the bank transfer money to the store and relative to what amount? You are being misled by two prices, but in fact, if you apply for an installment plan (it is more correct to say a loan), the price soars out of proportion. And most importantly, when you come to them with harassment, then boorish, abusive behavior on the part of employees begins. Antirespectum, it's a pity there is no way to put an objective 0!!!
I called this store at the phone number listed on the website regarding the availability of equipment and financial instruments, in particular installments.
Before that, I looked at the information on the website: there are 2 prices for all (!) goods - allegedly with a discount, and without a discount. I compared the prices for the same models with the same article - there are no discounts in Element 5 and the price is exactly the same as in Viking discounted price, respectively, the price without discount in Viking for the same product is 500-1000 rubles (!!!) (depending on the cost, or maybe more) higher than in the 5th Element.
On the page of financial instruments, information on installments is provided by Belarusbank for 2-24 months. But there is a condition - when making an installment plan or loan, the cost of the product goes without a discount (i.e., 500-1000 rubles more than in Element 5: for example, in Element 5 the product costs 1400 rubles, and in Viking - 1900 (!!!))
(let me digress a little: the difference between an installment plan and a loan for a store - with a loan, the buyer pays interest to the bank, and with an installment plan, the store assumes obligations to pay interest and these percentages should not be included in the price of the goods)
In general, I'm calling the store to clarify what the strange prices and conditions are. The man raised, to my clarification, whether this is really an installment plan or a substitution of concepts and, in fact, a loan with interest, which is at a price that is without a discount, gave an answer in a rather rough form, literally: "when you already understand everything that there is no interest-free installment plan, all the interest is already embedded in the price?!?!?" To my surprise, why such an answer, he was rude and turned off the conversation.
For the first time I faced such rudeness and deception of customers by putting the interest that the store must pay into the price for payment by the buyer and overestimating, respectively, the real price.
There was even a question of how legitimate the actions of this store are in raising prices and specifying information about the conditions of financial instruments.
I am shocked by this store, deception in prices and rudeness. I don't recommend it. In the case of buying equipment, it is 100% better to contact Element 5, with the same or more choice, adequate consultants who will sort everything out, honest, in comparison with Viking, prices and the best conditions of financial instruments.
A good home appliance store. Once in so many years they have developed so much and are still working, it means there is a client. I am very glad, I hope the TV will delight me endlessly.
We bought an MFP and a refrigerator, all on order. They arrived very quickly. I've read a lot of negative reviews, but I'm probably lucky. And I was satisfied with the quality of equipment and service.
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Petre Aliasias
Level 8 Local Expert
July 23, 2023
If something touches on warranty issues, then you will wear out all your nerves, because you cannot deliver the goods under warranty directly from the seller - they force you to go do not understand where and take it yourself at your own expense. Avoid it.
I have never seen such a circus as in this store anywhere, never:
1. The store that sells electrical appliances does not know that at - 10 and under precipitation (snow) cannot be left for storage, namely, water heaters must be stored in the manufacturer's packaging under storage conditions from plus
1 ° C to plus 40 ° C and relative humidity up to 80% (at 25 ° C).
2. Not only do they not know, they prove with foam in their mouths that this is how it should be and everything is fine.
3. The staff is rude, real. They're not even shy.
4. After finding a dent on the product, one seller said so - "She should be here!."
5. They have an old woman there for 50+ years, says that when the seller yells at the buyer, he behaves adequately, but when the buyer raises his voice, he is not cologne.
The verdict is BRAVO!bravo!bravo!
The choice is huge. The service is great. There are clear guys working there! If someone is being driven by firms and quality, you are here. Here you can buy German equipment of German assembly at a good price.
I called and discussed the cost of the electric grill with the manager. After this call, Viking refused delivery to another store (Viking is closer and easier with a guarantee). When I arrived in Viking, they said that there would be no such price, take it at the price that is on the price tag (which of course is higher than the agreed price). As a result, it is a waste of time and money because this model has already been sold in the second store. As a result, I will no longer contact this store myself and I do not advise you. And judging by the rather thick and filled book of comments and suggestions, there are enough questions for this store.
The prices on the site do not correspond to reality, they chose a hood on the site, came to buy it in fact turned out to be more expensive by 80p!!! When asked if the prices on the site are relevant, the answer was that yes, when they showed a specific model and the price that is indicated on the site, the answer was "then not relevant", in a word, the scam is still the one, be careful and careful!!!!!
A huge selection of equipment, but very cramped.
Once I bought a microwave oven, but on the same day I found a similar one for $ 30 cheaper in the fifth element. The product was returned to the store, and the seller, after performing a refund operation on the card, threw the card with some disgust.
I'm driving past this store with the same disgust now
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Карина
Level 6 Local Expert
July 3, 2021
It's good that we didn't buy a TV from them, because we accidentally found an alternative 110p cheaper. Prices are pure deception, sellers are trying in every possible way to get their heads dirty and sell the product. I do not recommend it!!! Don't get fooled by their discount ads! What they supposedly have at a discount, in other large hardware stores at a lower price without promotions.
Service for 2 points. I made an order through the website, there is no response for 4 days. I decided to call myself. The answer killed: Did you order that there? So he is not and will not be. Okay, you're too lazy to clean up the site and remove non-existent items, but call? Should I tell the customer that there is no product? I've never seen a worse service.
2 years ago, my wife was deceived with the availability and delivery of a dishwasher, although they took a deposit in the morning and prescribed the final cost. In fact, there was no dishwasher in the evening, the price increased, and the owner was spinning in an armchair, throwing the deposit on the table with an arrogant look and did not even apologize. We bought it somewhere else. Before that, most of the equipment was bought from this company when they were still on the market and at Shevchenko, and the service was always on top, they did not expect it....
The cost of the product stated on the price tag may differ greatly from the price at the final calculation. And in the interests of the seller. The rudeness and disrespectful attitude of the owner is simply shocking. It seems that the positive reviews belong exclusively to the store's employees to dilute the negativity described after visiting this outlet by many other customers. I advise you to avoid this store.
We went to the store to investigate. The choice of products is simply huge!! No 5 item can compare to this store! The prices are good. We will take equipment there.
Pleasant prices, installments and the most friendly and qualified staff that I have ever seen in household appliances stores
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WellDiva
Level 8 Local Expert
June 28, 2021
High prices, nowadays there are plenty of alternatives, once they bought a refrigerator, then they saw the same model for 100 rubles cheaper, they did not want to return the prepayment brazenly, there are no such poor conditions except for them. A coffee grinder at a red price of 90p., in online stores 70p, well, not nonsense!? I won't go there myself, and I won't advise anyone.
I shouldn't have written a good review. I'm cheating. We came in the evening and asked for advice on vacuum cleaners. They lazily and reluctantly pointed at all the vacuum cleaners (I can see them myself). And they recommended reading about them on the Internet. B***d, and what are consultants for???
The cost of the product in the store does not match the cost on the website. Moreover, the price in the store is taken "from the ceiling" + you need to pay for delivery when buying in the store, even if pickup!!! IT'S TERRIBLE!