I made a bouquet as a gift, and I was very pleased! The service is excellent!The girls picked up a very beautiful flower arrangement, manager Polina helped me perfectly with the choice of a bouquet, of course, she correctly explained the forms of payment!Thank you all for your professionalism and excellent attitude towards customers!
They sent a crumpled bouquet. Despite the fact that they were persuaded to pack from florists for 6p. When I asked how it would look, they answered "beautiful." Here you are, a very nice crumpled pink paper. The courier wanted to give away the trash along with the bouquet so that she could throw it away in her apartment. My entire review about the crumpled flowers and the courier was answered only that it was a paper that was wrinkled for volume. That is, these are my problems))
But I didn't ask for any crumpled paper for the volume. In short, for $35 I got a lot of negative emotions and a crumpled bouquet of flowers. With yellow leaves and a green flower bonus)))
Customer orientation is zero, teach your managers how to handle customer complaints.
Order somewhere else, absolutely.
It seems to be a good store - there is a large selection and it is possible to bring it on time, but:
1) when ordering, there was no toper available - they changed it
2) I ordered on time - we were an hour late. They took me to work, and I had to pay for the delivery again.
Extremely questionable service.