Вам Букетик Полоцк
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Локомотивное депо
82 m
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14 reviews
December 22, 2024
I made an order for my mom's birthday.
I ordered it through the bouquet designer on the website, after which I received a call in which I was frantically told that one item that I had chosen was out of stock and they would be replaced with similar ones. During the payment, I noticed that the price had changed (my mistake was not to immediately specify why, I thought it might be related to the replacement)
I asked her to send me a photo, and after receiving it, I realized that there was no position in the bouquet that should have been there.
I wrote to them to sort out the situation and ask them to add the missing item, to which they reply that this position was not on the receipt and that the bouquet had been sent (although they say on the website about the freshness of the flowers that I can ask for a photo to verify the quality of the work done, which should mean at least my approval before sending the bouquet, since I asked for it myself, apparently after all, five years of experience did not help much to develop a good system for unforeseen situations)
After such an answer, I throw them a screenshot of the completed order that I had on the website, in response they tell me that this is probably a system error and that in any case I paid for the bouquet that was finally sent to me.
In any case, the point here, of course, is not the money, but the fact that in the end I did not get what I wanted and faced a completely irresponsible attitude towards customers.
As a result, I got a spoiled mood and poor impressions of the service.
It is clear that the person to whom they were delivered brought only positive emotions and this is a blessing.
On my own, I want to say that this was the last time I used your service, and I also advise others to think a few times before contacting us.
And if you provide any guarantees to your clients, then be kind enough not just to talk nonsense, but to actually fulfill what you promise.
See original · Русский
1
January 21
The range is very limited and DOES NOT MATCH the stated range!
I ordered a pre-assembled bouquet in a basket with items that are listed as relevant on the website.
Daria, an employee, called me back. It took a very long time to negotiate. It gradually became clear that there were no flowers except roses, no greenery, and no "happy birthday" topper.
As a result, there was nothing from the original order, I had to send my grandmother just a bouquet of roses.
The site is misleading and time-consuming.
A star is for delivery.
See original · Русский
1
March 9
I ordered flowers on March 8, instead of 12:00 p.m., the courier brought a bouquet at 18:00 p.m., there were several flowers with broken legs in the bouquet, some flowers had no leaves at all, just on a bare trunk, half of the bouquet of withered tulips. It seemed that everything that was not sold during the day was packed in a bouquet and the leftovers were sent by courier. Order MON-6277. With this attitude, you will lose customers faster than you will gain new ones.
See original · Русский