On November 15th, I picked up my order at your pick-up point, paid for it, but, unfortunately, I forgot to pick up the umbrella. After a while, your employee called me and informed me about the forgotten item. I promised to pick him up later.
Today, when I came back to your PVZ, I was served by another employee named Timur. I told him about the situation and he answered me in a rude and incorrect way: "I do not know, I have been working here for the first day. Sit down, I'll write." He later brought an umbrella, but his tone of communication was offensive and completely unprofessional. I felt as if I was asking him for a favor, and not as a client who has the right to be treated with respect.
Such behavior, in my opinion, is absolutely unacceptable for employees of your company, and I hope that you will take measures to eliminate such situations in the future.
It is not indicated anywhere that they have lunch from 13-14:00, waited 40 minutes, the guy came at 14:09, took the order two large boxes, did not even give a package, had to ask, found at home that they did not give a shoe shelf yet, We will have to go figure it out
I have repeatedly come to this PVZ, friendly, polite and prompt guys. Thank you for your work!))
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Таир Набиев
Level 4 Local Expert
January 31, 2024
The more I use it, the worse it works.
For the second time, the order does not arrive at the pick-up point, but if the first time the order was without payment and it was just unpleasant, now the order has been fully paid and for 5 days the support has been feeding me breakfast about a refund.
They can't help in any way at the issuing point, but in the bot they respond with ready-made templates and cannot answer normally and solve the issue. Terrible support service.