Unet.by
444 reviews
June 28, 2024
-Very bad service
Staff behaviour is also very bad
:network also slow
1
1
November 26, 2024
Service is low
April 16
Unet.by - excellent Internet service provider, everything is at the highest level: quality of communication, quality and efficiency of related services, reasonable price. I've been using it in a private house in Lida, Grodno region, for a very long time, no complaints. In case of minor disruptions, which are usually related to weather conditions, everything is quickly resolved by contacting customer support. I also recommended it to friends who enjoy using it. At the moment, in my case, I just objectively do not see any alternatives, I continue to use it and recommend it to others.
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3
January 9
I really like it Unet.by we've been using it for a couple of years now, we've tried everything in front of it, issues are resolved around the clock and every minute, a convenient chatbot, once I messed up something, reset the settings, a person came in a couple of hours later, checked the router and explained what can be clicked and what not, I really like it, the points system can be exchanged for gifts and additional break days, we will continue to use them!
See original · Русский
3
March 27
I use it Unet.by .
I really like that I can call at any hour and at night and they will answer all my questions politely and, most importantly, clearly. It's worth a lot. Very professional operators, thank you for your hard work.
Bottom line: excellent service, a good Internet connection, and there are nice buns in your personal account. I advise you, there is something to compare it with!
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3
February 28
A polite and competent administrator, does everything quickly and explains it clearly.I used the technical support services several times, and the patient and polite guys helped me connect the router remotely and set it up... Thank you, good luck to your company!
See original · Русский
1
May 5
Everything has worsened significantly. I work during the day with the message "your Internet connection is unstable" in front of my eyes almost every day. There was no internet connection in the evening . I couldn't hold a meeting. - the support service wrote that everything was supposedly in order. - I sent screenshots of what was missing. Okay, write to the LC and request compensation. Wrote. The effect is zero. Well, most of all, I was upset - they took money for the air. I was away for 6 days. I turned off the modem. Everything is as it should be - I put the service on pause. But! Before, the minimum pause was 3 days. Now it's 7. Exactly one year ago, the operator girl persistently persuaded me to buy the equipment into ownership, motivating this with the opportunity to set a pause at her discretion. It was convenient- I bought the equipment. The only argument in favor of the buyout was the ability to adjust the pause. Tadam! Now it doesn't matter, and everyone pays for the absence of the service (if they left for less than 7 days). That is, when passing by a bakery, you pay because it smells. Something like that.
In general, the disadvantages have become significant and unpleasant for me. The feeling that the company is sorely short of money. They have turned from an independent structure into a subsidiary (judging by the changed payment method), the conditions are becoming more and more inconvenient, and the prices are getting higher.
See original · Русский
2
May 14
I've been using unet for a long time, so I want to share the pros and cons: of course, there are a lot more of the former. The connection is mainly wired and it is stable, the speeds always correspond to the stated ones. For convenience, you can create a personal account in the messenger and control the balance and bonuses directly from there; by the way, the bonus system is a separate plus here: the longer you use it, the more they are. Also, additional "buns" are accrued for the amount of payments for the Internet. Subsequently, bonus points can be exchanged for some kind of merch, discount, or even for equipment. The personal account on the website is quite informative, the information is immediately visible, and here you can request compensation for a refund in cash or bonus points if there were any interruptions in operation, which makes unet very different from the standard operator :) As for some of the negative aspects that I encountered during my use, the standard problem of all operators is the equipment provided for rent, which cannot ensure the normal quality and speed of a wi-fi connection, therefore, after reading on their website that "when connecting using Ethernet technology with our equipment, we will charge you from 5,000 to 10,000 bonus points," I decided to buy my router, which NOTICEABLY improved the situation with speed, but the operator did not keep his words when it came time to request a refund, fortunately that at least the rent for his equipment was removed.
See original · Русский
February 3
An excellent solution for the Internet, even in a small city. I am very glad that sometime in 2022 I found unet on the Internet and used its services. The speed, quality and service are excellent! I recommend it!
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1
February 16
I use the services of Unet.I've been here about a month and I want to share my experience. Firstly, the quality of the Internet connection is stable and fast, which allows me to work and relax online without any problems. Secondly, the customer support team deserves special praise: the staff is always ready to help and promptly resolve any issues that arise. Prices for Unet services.They are considered competitive, which is a big plus. Overall, I am satisfied with Unet's services.by and I can recommend them to other users.
See original · Русский
1
May 20
We connected the Internet to Kazinets 114corpus1, specialist Yuri connected, quickly and efficiently did all the work, a polite and pleasant young man, told us everything and answered all our questions, it is immediately clear that he is a professional in his field. The Internet is flying. We recommend the provider.
See original · Русский
May 12
I needed Internet at the cottage, I chose the Unet provider.by , very good Internet, I don't regret anything! The rates are good, technical support is excellent, and the bonus system is good! The service works at the highest level! I recommend it to everyone!
See original · Русский
December 14, 2024
It's a pity that you can't put a review without stars. They deserve only this. The company treats only new customers with respect, and then with a stretch. A neighbor took the modem to try for two weeks, wanted to return it, they demanded money for damaged equipment, although I witnessed that everything was in order there. He did not butt heads with them (he decided not to waste his nerves and time). Even then, doubts about the decency of the provider began to creep in. Since I have a very weak signal and the Internet is very necessary for work, I tried to increase it by any means. There were no special offers from the company to improve the signal, they offered only Crocs partners (where the cost of equipment and other extras is like a wing from an airplane). I had to study the Internet myself in search of information on improving the signal. A new external antenna with other parameters was purchased, the parameters were dictated to the employee, the answer was that the router needed to be flashed, OK, but how do I do this??? The next step was a call from an employee: we can offer you a router that is suitable, super, the Internet has improved, everything suits me, I want to buy it back, since it is used - I asked for a discount. The employee's answer: no, you want to buy it out, you want to break the contract.... That's the service and customer orientation at the height(
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6
May 10
Disgusting cantor. I have been their client for more than 3 years. Then there was a call - we are changing the tariff, so the modem that you bought from us (you paid for the modem rental for three years, then I got tired of buying it, the call came within three months)) you can put it in the most visible place at home, we will not distribute the Internet to you through it. Rent a new one. We no longer distribute the Internet through the modems of the owners... A total of 350 rubles in the trash. I thought Beltelecom was "handsome." I'll keep coming back to them. (I always thought that there should be no such jokes with large private traders ((..
See original · Русский
1
February 20
I recently connected to the internet from unet.by and so far, the impressions are positive. The Internet speed is consistent with the stated speed, pages load instantly, and video streaming takes place without lags. During use, I did not notice any communication interruptions or serious interruptions. So far, there are no complaints, but I will monitor the stability in the long term. If the quality remains at the same level, then I can safely recommend unet.by as a reliable provider.
See original · Русский
1
December 4, 2024
I use their home LTE Internet services, the Internet quality leaves much to be desired, periodic speed problems, ping is basically unstable, it turned out to be impossible to start restoring a MacBook from under their Internet. Instead of dealing with the problem on their side, they are making suggestions like restart the router / wipe the SIM card / change the DNS on the device / change the DNS on the router (for this advice they needed to contact a technical specialist)
See original · Русский
4
January 18
Wonderful staff, they serve you quickly and don't keep you waiting long. The location is not very close to the metro, but you can walk 10 minutes on foot.
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April 4
I really liked this company. Excellent service and quick conclusion of the contract (it took me no more than 7 minutes to connect). Support is always in touch, even at night. The Internet is really good, with minimal latency, even over a wireless connection. Deserved 5 stars.
See original · Русский
May 14
Excellent Internet service provider! We have been using UNET for more than a year, the speed is stable, and the quality of communication is pleasing. Failures are really rare, and possible technical work is always warned in advance, which allows you to plan your time.
See original · Русский
July 20, 2024
We have been with Unet for almost 4 years and are actively using it. I really like their service - polite, fast and accessible support service, everything is always prompt, really helps with problems. A cool system with bonus points, you can always put the Internet on pause on vacation, put money on your balance for free. However, recently it has become possible to take a break only from 7 days (previously it was from three), now it is not so convenient.
Now on the Friends++ tariff, it is very affordable.
Unfortunately, there have been frequent Internet failures lately.
See original · Русский
4
1
December 24, 2024
I have been using the provider's services for several years, and I have a high level of service (from technical support specialists to office staff). The Internet speed corresponds to the stated one) therefore, I can safely recommend it to all my friends! Keep it up !
See original · Русский
1
May 27
Before you start cooperating with this organization, you need to think a hundred times! Terminated the contract with them. A year later, I received a letter about a debt of 50p for damage to property! If you live outside the city, then you can't even count on the Internet in the evening. In the beginning, they will tell you a fairy tale about towers and good communication, and then they will disown you like there is not enough speed for everyone. Definitely not recommended.
See original · Русский
April 29
Great company. It was connected very quickly. Favorable rates. Special thanks to Master Yuri for his quick and competent work.
See original · Русский
September 17, 2024
Since the summer of 2024, I have been using LTE Internet services from unet. This became the best solution for cottages, where it was necessary to have stable Internet with normal speed for both work and leisure. Since the beginning of using the services from the supplier, no problems have arisen. There is enough Internet for several devices, watching movies, downloading, etc., and managing the tariff and services does not cause difficulties. I plan to continue using it.
See original · Русский
1
December 20, 2024
I have been using the services of this company for more than a year.Everything is accessible and understandable.
You can always get help.
A nice bonus system.
See original · Русский
February 22, 2024
Specialists work very quickly. Everything is for the convenience of the client, the staff is polite. The location of the office as you can see in the city)) getting there is not difficult to find. The contract is filled out quickly, and the equipment is issued quickly too. You won't believe it, but the termination and return of the equipment is also fast). There is a test period. There is a small minus, the office specialist does not explain very clearly about the tariffs for this, study for yourself. A good organization, I use their services myself and recommend them to you
See original · Русский
1
January 16, 2024
Let's start with the pros. In general, at affordable prices. There are definitely no problems with services. I was also quite satisfied with the staff in the office (although I was here only once, but there were no problems, a fairly polite employee explained everything according to the contract).
Now about the most important thing.
It is a fact that the provider does not cope with its MAIN task. Far from rush hour (2 a.m.), I constantly observe problems with the connection, it is super unstable, it is impossible to do anything related to continuous Internet access (online games, online cinemas, videos on YouTube) - everything is very bad. At the same time, this is not an isolated case, I observe this quite often (once a month it exactly happens that either the Internet completely falls off, or it works with very large interruptions, the example above).
In general, I use it only because there are no other alternatives at the address. So I would be more likely to choose another provider, but one that at least faithfully and consistently delivers its MAIN service - Internet access (even if I had to pay more).
UPD. After this situation, they called my mobile several times, politely asked if the problem was repeated. To be fair, there were no more such problems. I'm slightly raising my rating for customer service.
See original · Русский
4
October 13, 2024
I want to express my deep gratitude to the operator (or consultant?) Alexander, who is today 13.10.2024 He helped me (wooden) connect the TV. To the Internet. I explained everything competently and intelligently for more than one hour (my nerves would not stand it) As a result, everything worked. Thank him very much! Management -take care of such shots! CADRES DECIDE EVERYTHING! With respect to your company, Alexander Naumenko
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1
March 26
The staff is full class! They are very polite and accommodating! The service and speed of solving issues (the Minotaur maze), after 1.5 months of torment, the signal is excellent! For the nerves of knocking out a normal router, the score is 3, if they had given the necessary equipment right away, it would have been a solid 5.
See original · Русский
May 20
The Internet stopped working after some work unet.by
We have not been able to get a solution from this organization for more than a week! I waited until nightfall today to at least get a call back and tell me at what stage the Internet was restored, but they didn't call me back.… The attitude is terrible
See original · Русский
June 5, 2024
We have been using it for more than 4 years. Everything is fine. The price-quality ratio is acceptable. Sometimes there are interruptions, but not critically. They are trying to develop and it pleases them. Operational support service. A cool bonus program for regular customers, which is also nice
See original · Русский
1
April 6
Good luck getting the stated speed at all times, and not when Zeus is in a good mood, Uranus is in the fifth house, or whatever else it depends on. And my favorite phrase is "Internet usage intensity exceeded" on an UNLIMITED tariff!!! and your speed of up to 1000 Mbps turns into just a gigantic UP!
See original · Русский
May 26
If it was 0, I would have set it. The quality of the Internet in the evenings is disgusting, it sags during download hours, even with an external antenna, and nothing is being done to improve the situation. I don't recommend it to anyone, it just gets on my nerves. It's the same song with wired internet. In the evenings, trouble is trouble.
See original · Русский
September 28, 2024
We connect it in the hostel. Basically everything is fine. It is very convenient that at the beginning of the year it is possible to connect the Internet directly in the hostel, there is also a good option for students, such as a break for the summer. 4 stars because the Internet speed sometimes drops in the evenings (in the hostel, where everyone uses it)
See original · Русский
1
October 18, 2024
I use the Internet from Unet.by has been for a year and a half. Everything is fine: polite staff, good Internet, pleasant prices. I really liked the idea of bonus points. A separate plus is the ability to use the tariff break during a long absence from home.
See original · Русский
1
November 17, 2024
An excellent provider. A particularly good alternative is for those who do not live in the capital or in remote reach, on the outskirts. I joined Beltelecom as an alternative. The service is excellent. There is a chat where you can always contact a specialist. You don't have to call or drive anywhere. They get in touch quickly. I don't regret choosing this provider.
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1
December 7, 2024
There are no advantages. There will be good Internet for about a month and then the Internet will disappear 2 or 3 times an hour. By calling the support service, you will be told that you need to install additional equipment, i.e. an antenna and so on, this is + 500-700 rubles, so think for yourself. Vitebsk region Sennensky district.
See original · Русский
3
1
January 21
Everything is great, I started using the Unit and realized that the speed has increased 3-4 times. I don't regret anything, I advise you. If you have any questions, I can always ask the support staff at any time.
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April 5
The Internet sucks , which does not catch , there are more normal operators both in terms of cost and Internet speed
They promised one thing, and then they force you to install an antenna of +-1000 rubles, so that the Internet would be 10mb / sec Clowns and that's it!
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2
April 1
I have been using the services for more than 4 years. I was faced with a situation when the Internet deteriorated sharply, experts helped to find the problem and fix it, I did not expect such prompt support) I recommend it)
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June 17, 2024
Until recently, everything was fine and wonderful! The Internet was connected at the cottage, of course, for summer use…Subsequently, they purchased a router for their own use and paid, as positioned by this provider, upon use, but on 05/18/2024, changes occurred that contradict the rights of the consumer of services! If you do not use the Internet, you still need to pay, while there is no way to pause (you need to save it!!!!) and you can only use it for 45 days a year! Then pay according to the tariff as it should be! If you plan to use the Internet for three summer months, then go down the drain, even though the equipment will be yours! Upon termination of the contract, they demand to return the used SIM card or refund its cost in one basic amount!!! I wonder where they'll put it later?! Therefore, I highly recommend this provider for cottages, villages, etc.
See original · Русский
9
1
April 17, 2024
I connected to this provider a little less than a month ago. I really liked the consultation with a competent employee of the call center, they explained everything to me how best to do it for me. We picked up the connection date (on a day off - Sunday!), which was very convenient for me. When connecting, I bought a modem from the provider, it has two ranges of operation (2.4 and 5GHz), the speed through 5GHz over wifi turned out to be almost 95mb / s, which is more than twice as high as that of the most famous provider in Belarus with the letter B. I also can't help but note the bonus system, the previous provider did not have this It was. As they say, it's a trifle, but it's nice, I've already chosen a gift for myself in the form of a heated thermos)
To sum up, I can say that competent staff work here, they are very polite. The company has an individual approach to the client.
It is also convenient for me to check the balance from the chatbot in telegram, this is a convenient feature. There is also specialist support in the chatbot.
See original · Русский
1
2
April 15
On April 15, a call came from the operator, now you can't just take a SIM card and put it in your router, or rent or buy a router from them, respectively, the imposition of additional services.
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2
June 27, 2024
We have been using it for more than 7 years, until recently everything was fine. We took a modem to a country house, 25 km from Minsk, at that time it was the most interesting offer. Wi-Fi was flying, all gadgets connected without problems, including the TV. At the moment, the quality is simply terrible, there is no speed, even when using one phone, it slows down many times worse than the mobile Internet. It is unclear what they charge almost 3 rubles a day for. Faced with the problem of connecting Alice, it turned out to be old equipment. What kind of bonus system for regular customers are they writing about here??? In all 7 years of use, no one called us, offered us any new tariffs, bonuses, or services. Only SMS "pay", before at least there was something for it! And the most interesting thing is, when we called them, we heard that they didn't have anything new, there was nothing to offer us, if you want to return the modem, you're welcome. And if suddenly you have a negative balance, then the Internet will not work at all, you will not even see the "download". The promised payment is limited to 10 rubles, which is enough for 3 days. If you are considering it, I do not advise it, now probably any other provider will give them a head start, even the usual mobile Internet.
See original · Русский
4
February 12
Firstly, there are constant communication outages due to some kind of ddos attacks. For some reason, they attack almost every day.
Because of this, I stopped using the services, where they added a two-month subscription fee to the non-working contract.
See original · Русский
1
September 13, 2023
I needed a good Internet connection, there was no way to run a cable. I called quickly and explained everything in an accessible way. I came to their office (very cozy) I was met immediately, no need to look for anyone, everything was quickly arranged and the equipment was given out. And most importantly, you only need a passport and nothing else. You can check if it works well and whether it is worth leaving it, they give you a trial period, which is absolutely free! And you don't need to bother with the settings, I came home, plugged into an outlet, plugged into a computer, if I entered the password from the contract through my phone or tablet and everything works, a fairy tale. There were problems with speed on Friday evening. I called the support team immediately and they understand half a word . I recommend it!!. Where were you before when you were using cellular modems))
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2
1
January 6
The Internet works very well, I was pleased that I could take a tariff with home and mobile Internet, at the moment this is what I needed.
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June 14, 2024
I am very satisfied with the service. The operators are polite, always ready to help and explain unclear points. I was in the office once and was also satisfied with the attitude of the employees towards the visitors. The location of the office is convenient and easy to find. Thank you for the services provided, further success!
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1
October 5, 2024
I've been with Unit Buy for over three years now. The Internet is great, no problem! The service is good, the operators are polite, attentive, and will always suggest the right solution. I'm glad I'm with you. Thank you for being there!
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2
December 13, 2023
I have been using this provider for 13 years now. I've always liked the price/quality ratio, the pleasant bonus system, and media resources are also a big plus. The staff is responsive, all issues are resolved promptly, I advise everyone and we are waiting for you at Loshitsa)
See original · Русский
1
1