Terrible attitude towards his clients, the Director behaves disgustingly.
The turbine broke down , we transferred it to this service living 250 km away. As soon as they accepted it, they immediately asked to transfer money for the work, although no work was done. ✔ OK, time passes, they unsubscribe that it is ready, and on May 26th they told us that they had given it to the courier to send back. On Friday, wait. We asked them to send us a receipt, or the barcode of the shipment, in order to track it and pick it up as soon as possible, since the car has been disassembled for a week, I wanted to do everything as soon as possible. There is no parcel on Friday..... There is no package on Saturday. By calling the DIRECTOR of this service, we wanted to clarify what is with the parcel, because it is not there. For which they were sent by direct text over the phone. The person does not know us personally, but he allows us to Poke, and offensively communicate. Time passes, ... we get a call from the master himself who made our part. He apologizes 100,500 times and here we find out that our part is still with them. As he told us, the courier picked up and sent it on Thursday, but indicated the wrong recipient's address, and the parcel came back to their service. It's complete nonsense. Question: how long would she have been lying there if we had not started to find out where she was ...... The administration did not call back, did not inform, did not specify the correct address for sending. Today is Sunday the 29th.... and it hasn't reached us yet.... It is a pity that we live so far away, but at the first opportunity, as soon as we are in Minsk, we will definitely PERSONALLY stop by to meet this DIRECTOR. Advice from us: do not contact this office. You will lose a lot of nerves and time. Warm Greetings TO THE DIRECTOR. YOU NEED TO BE RESPONSIBLE FOR YOUR WORDS.....
There are no advantages, only promises of turbine repair time make 2 days...
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сергей шуневич
Level 12 Local Expert
March 29, 2024
In my case, it was delayed for two days, but the price is one third less than the rest!! Everything is fine. And they are located within the city limits, you do not need to go, as it happens...
There is no diagnosis, the price tag is big. in another company, it turned out that the case was damaged, but here they kept silent about it and wanted to completely change the repair kit with the shaft and compressor wheel, although my compressor wheel was whole, a divorce for money, and the price tag is kapets, for a repair kit with work 400 rubles. And as soon as we found out that IHI, the locksmith also wanted to add a price tag. Another company immediately saw that the cartridge case was "clipped", and did not take it for repair. And a Jrone cartridge with a guarantee, I finally bought it in the store for 278 rubles, on the Internet. So consider what kind of service and prices.
Not that I would have liked the service station, I WAS JUST PLEASANTLY surprised by the attitude towards customers. It took a long time to describe the essence of the issue ..... The turbine needed diagnostics (the engine clamped), the guys examined the turbine, "felt" the details and tried out the "movement" of the mechanisms, explained that the turbine is visually and "by touch" ideal, you can disassemble it if I have extra money (someone has- any extra money?), explained how to do the necessary inspection yourself. The price of the issue is that they didn't take anything. TRUTHFULLY, professionally and very pleasantly. Prosperity to the company/
I was repairing a turbine with an Opel omega 2.2 diesel. I was very satisfied. They disassembled it in front of me, revealed the reason, told everything in a popular way, showed it. They gave recommendations on the car. Communication with the client is excellent. And most importantly, the warranty is 3 years. Well done guys!!!!!!!!!!!!!! I will recommend it to my friends!