The flowers were delivered 1.5 hours later than had been agreed in advance. We ordered two types of flowers, as a result, we pushed everything that was at the moment, without putting aside in advance those flowers that we stopped at. The store hoped for a new supply of flowers on the day of our holiday, as a result, the delivery was delayed. The wrong thing arrived and in small numbers. They made a bouquet of what they had to and took it away. Nothing was agreed upon, apologies were not brought in time. I spent 2 hours of time and nerves figuring out the situation. Or you could just initially say that such a situation has developed and decide together with the client what to do. More than an hour after the time when the delivery was supposed to be, I began to write and call them myself (I made the order through WhatsApp, since I am in Russia). They promised to send a photo report as a result of trshin. Until she started sounding the alarm herself, my order is not being delivered.They didn't even offer a discount. And they write that the high level of service. I do not recommend relying on them! Irresponsibility and lies. The bouquet may be nothing in the end (although, of course, the collective farm, everything is different and similar from different supplies), but it is not at all what we expected and agreed on, and the attitude towards customers is disgusting.

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Александр Черепанов

Level 14 Local Expert

Something went wrong this time. We ordered two bouquets, we wanted to stop by on arrival and pick them up from one place. But in the end, as in the joke, the bouquets were in different places. The freshness of the flowers was very disappointing. I've been ordering flowers there for 5 years, but this time was definitely the last one.

See original · Русский

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6 reviews