I applied for a small loan from this bank, and everything went quickly. The specialist was very attentive and consulted on all issues without too much fuss.
Huge queues. 2 of the 4 ticket offices close at 16:45! You take a ticket, there are 3 people in the queue in front of you, but in fact there are 10, because foreigners are coming with their transfers. Put things in order at last.
The only drawback is the 2 cash desks on Saturday. Plus, the bank is open on Saturday. The cashiers are adequate. They will tell you how to make a transfer with the minimum commission of the bank.
A bank where you can receive funds that have been sent via the web Money system at their internal exchange rate is not very convenient. But there is no choice.
Queues are simply impossible, waiting for an hour and a half until all the necessary operations are completed. And the story of first going to one specialist, then to the cashier, then back for the sake of a simple translation is a separate kind of art. And it would be fine to get to the cashier without queuing, but no, you get into the queue of those who are out of line. But the staff is polite, there are no questions.
There is nothing worse than this bank !!! There are always queues, confusion, not all numbers appear on the scoreboard.... No one knows anything... 🤦🏻♀️
Worthy. A large office. Intelligent specialists. I especially like it when older people work in the bank, in particular, men, in my opinion, this gives the bank some kind of status))) I was able to receive a transfer from America only at this bank. Everything was neat, I got into small queues, but everything was clearly debugged, no scandals, screams. Everything is civilized and calm. I liked. Well done! Good luck to everyone!
It was necessary to issue a card, took a coupon and sat for about 20-30 minutes in a live queue, the office where the consultants are sitting is spacious, the consultants themselves are kind, they will correct mistakes if you show them or call the hotline, I advise this bank branch.
Great. Fast service. Electronic queue. It's spacious. Different types of banking services. MoneyGram transfers from abroad.. All international students say Thank you to Techno Bank or Senkyu)))
Hello. The service at this bank is terribly slow. There are a lot of visitors, and bank employees allow themselves to skip and talk to each other. The clients, without waiting for their turn, left. And one employee of the bank generally spent on servicing a friend, and the fact that the queue is sitting is nothing. And I didn't manage to translate my own translation.
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Дима Савчиц
Level 8 Local Expert
March 28
Good department, staff are always friendly. Fast service
The bank is very good. The staff is friendly. I like that they do not charge high prices for services, even with the example of a crown transfer of only 1% of the amount
I defended the first one to a specialist for 40 minutes!!! And then, without waiting in line, the guard in front of the house conducts the person. He answered my question that it was necessary ..... Nonsense
One of the few banks that work with SWIFT. It is also convenient to make other payments. There are practically no queues on weekdays, there are much more people on weekends, so if you want efficiency, then do not postpone going to the bank on Saturday. The bank's employees are very polite, they will always help and tell you. The attitude towards customers is excellent. There is a children's table with coloring books, which is very convenient for those with children.
I came on a weekday at about 12 o'clock in the afternoon, there are about 20 people in line, it seems to be the main branch in Gomel, but there are few ticket offices, as a result I sat in line for almost an hour
The service is always on the level. The staff is polite. In general, the bank in the center is not customer-oriented. After 5 p.m. on weekdays, many services are unavailable (although many people work until 5 p.m.-6 p.m.). I wonder how to use the services then? ...
There is a flow of people after work and only 2-3 of the 8 operators work. The waiting time is very long. If there was another bank with the provision of the necessary service, then I did not go to this one
The most terrible bank that I know, we sat for two hours, and even more, the managers do not aim, run after each client to the cashier, they just waste time, if you can collect all the documents and take them when there are no people, there are 2 managers for the whole hall, the wait is very long, there are a lot of people
50min trying to change the currency! With the ticket number k210 (16th in line), I watched as k221 was called, then k180 and was amazed at the numbering order! As a result, we lost our nerves!
A good bank, though not a state-owned one. He suffers all the time, then the main shareholder was imprisoned, then the state got into his pocket, now there are sanctions. The bank's employees try to make people as pleasant as possible. Always cultured, polite, with a smile. How many times have I been in this department, I always enjoyed it. The queue movement is automated, there are enough places to wait, and the atmosphere is generally friendly. In my opinion, there is not enough light stock music or a TV with commercials. A good bank, I RECOMMEND IT
It is possible to receive transfers only until 17 o'clock, and they did not tell me what on the phone I came from another city and only lost half a day!
A disgusting bank. It seemed to me that I was ready (I was warned), but it turned out to be much worse than expected. I went to pick up the card, checked in to the electronic queue, waited for an hour and did not move a single step in the queue!, i.e., or I was the only one there who needed a card operation. Well, or it's too early for someone who set up an electronic queue to do such things.
All this hour I watched bored operators, their boredom was relieved by one, maximum two clients. Tired of waiting, he would ask for help, where I was comforted that I would wait for my card in three hours. This is with completely free operators and a queue missing in my index.
I would like to ask: Why do you need to share an electronic queue? Make a general one so that at least you will be able to estimate the waiting time. It's not even waiting that kills, but the inability to estimate how long it will take. This, in turn, forces you to stay in a bank branch. In a crowd, like a herring in a jar.
I have never met such a bestial attitude in more than one bank, moreover, I did not even imagine that such a thing was possible now. God forbid anyone should be served in this bank.
P.S. Pre-registration does not work either, it's good that I took the ticket to the general queue. I got to one of those bored operators. There are no questions for employees, the question is about the organization of service, which is easiest to explain by malicious intent, and not by something else.
Disgusting, just disgusting! Each visit to this department takes at least 90 minutes! Minimum. It's not the operators and cashiers who are to blame, they work quickly, the pot-bellied management of the organization is to blame, which, with the usual rudeness of all Belarusian employers, does not replace all the necessary workers. Who would have thought that a branch in the city center, located in one of the central stores, would have high traffic? Right? It's impossible to guess! I greedy that they pay workers little (because they are greedy by definition), why are they greedy? Yes, because a normal manager is interested in providing 2 things:
- customer satisfaction;
- satisfaction of the working team.
If a customer sits in line for 2 hours, we drain the customer orientation into the toilet.
If they cannot provide the necessary number of operators and cashiers (in a country where unemployment is not low), then they either pay little or do not shift the required number of workers. I think there are both factors here.
Apparently, the heads of the branch and the bank as a whole did not care about customers, employees and the economy of the country.
Or maybe they're just being led by blatant laymen? Can we add jobs in a huge, half-empty hall and pay a normal salary? And the costs will be covered by the shaft (yes, yes, it is possible, not to steal on the course, but to make a profit at the expense of the shaft)?
My favorite bank, the service is polite, all employees are ready to explain everything clearly, if something is not clear, I like that there are places where you can sit
Customer focus on zero. There are probably 5 directors for 1 person. With a queue of 25 people, 1 window is open. And slowly. If you ask to sort by time, they answer verbatim: "sit and wait. Are you special?" This is rudeness in its purest form. If the bank does not provide services to the public, let it hand over the license. Or the administration hires more people. In Russia, with such an influx, all windows are working. But in the Technobank of Gomel, everyone is equal in front of the only working window. His clients are not special, but ordinary commoners who can wait half a day. Only technobank employees work in Gomel. And the rest are waiting in line.
Slowness, indifference, rudeness - Technobank in three words
The service is at the highest level, the queue moves quickly, the specialists work harmoniously and professionally. Swift transfers reach the recipient within a day. I don't know what the secret is, but it didn't work out so quickly in other banks.
A "Green" card was issued. The contract was not issued, accordingly, information was not provided that, when checking the balance of funds at the ATM, a commission of 1 rub is charged. The reflection of expenditure transactions occurs after a day, accordingly, the exact balance of funds has to be checked by calling the bank. In addition, after issuing a bank card, the discount on the "Green" social card flew off.
It just so happened that the bank was chosen by my employer. And over the years of using it, I have no complaints. Internet banking is on top, the service is also uncomplicated. I will not write about loans, I did not take them. I consider the bank named as a salary bank. As far as I know, their percentage is very low for employers to do this.
A terrible bank. The service is terrible... And most importantly, the management does not react to such work of employees. If you receive a money transfer, then free up the whole day, sit in line for at least 3 hours. At the same time, 2 windows out of 5 possible windows will work!!!!! It would be possible to put a zero or a minus put ....
A disgusting bank, I stand for an hour to change money, people who have just entered pass by, a question. Another 3 hours to stand?
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Елена
Level 9 Local Expert
April 28, 2024
The staff is very slow, it's just terrible.To ask one question, it is necessary to sit for more than an hour, it is not clear how they are called by electronic queue.When you get there, you're just shaking your nerves.
it takes a very long time to sit in line, at least 2 hours. There are one or two deposit specialists working, the cash desks work faster. Management increase the number of customer service staff
Polite and attentive specialists. Acquiring is not the best, there is a small selection of terminals. The bank is still under sanctions. Special thanks to the technical support department.
Extremely low service speed. If you decide to visit, get ready to sit in line for 2-3 hours. 1-2 operators work, periodically none of them work at all.
It 's just awful . I sat for 2 hours. If you need something at the bank, look for ways to go to another bank So Slowly nowhere in Gomel does it work like in this bank branch