I applied for a small loan from this bank, and everything went quickly. The specialist was very attentive and consulted on all issues without too much fuss.
Huge queues. 2 of the 4 ticket offices close at 16:45! You take a ticket, there are 3 people in the queue in front of you, but in fact there are 10, because foreigners are coming with their transfers. Put things in order at last.