I called to find out the cost of refueling the HP m283fdw MFP at 8(029)666-77-99. I was completely positive and with the potential of ordering a color MFP refueling service. I saw the cost of this service on the website, but my question was about the relevance of this offer, as the price is too low compared to competitors.
I was answered by some very angry and, as it seemed to me, inadequate and offended by all people or someone for sure, a man who, instead of providing information on the service, told me that I was the 10th person to ask him the price of this service (ahaha, you have a job like that, how much to say on the phone it's worth continuing to accept the order), and he started asking idiotic questions - is the MFP mine or not (haha, what does it matter to you at all whether it's mine or someone else's), said that the prices on the website were not engaged in consultations and hung up without listening to my question)))))))))))
the attitude towards customers, as they say on all review sites, is simply disgusting, and I confirm this)
I called back a couple more times, and there were beeps in response :))) the operator (-sha) was offended and did not pick up the phone.…
I wrote to the messenger so that the handset operator would throw his own not with clients, but with his family, and in response he began to threaten me that he would send a screenshot to the police for insulting and moralizing to read)))
Think about whether it is worth contacting this "desk"? He provokes people himself, judging by the reviews, there are more than 50 of them like me, who were rude and then wondered where the negative came from.
Learn to communicate with people, your task, my friend, is to orient the customer in the price on the call, and not to engage in the nonsense that you are doing. And by the way, you told me that you're aware that you have a lot of bad reviews and that he doesn't care about those reviews, I'm sure he doesn't care about the customers either.
I do not recommend this desk to anyone. The book of comments and suggestions will be updated with comments and suggestions.
The open question is - is the director of this "desk" aware of such work by his "qualified staff"?
I asked for a gas station price and got an interesting answer - we don't work with beggars. It's just amazing. don't mess with them.
The reviews confirm this)
Позвонили уточнить, смогут ли заправить картридж. Сказали «нет, никто вам не сделает». На вопрос почему, грубое «у вас еще что-то?», сказала нет, и кинули на прощание «ничем помочь не можем, до свидания». Отвратительно…
Написала в чат по поводу работы с юр лицами, нагрубили, сказали, что не работают с такими как мы, которые по 50 дней не платят. Откуда вы знаете? На сайте написано, что дают отсрочку платежа 5 дней, но и по телефону и в чате, он говорит: " Я ИП, не хочу и не работаю с Вами".
Отношение к клиентам очень грубое. Хотел поинтересоваться по вопросу - какой будет ресурс картриджа после их заправки. В ответ просто послали, мол нехорошо их отвлекать от работы )