I was there once, I hope I won't need to go anymore. The entrance to the building is on the back side, you need to go behind the barrier. It's dark in the corridors, in order to read something on the door signs, I had to take out my phone and turn on a flashlight. There is not a single bench or chair, if you come, wait standing, well, or squatting. The director himself does not know anything and cannot give any answers to the question. He says there are no documents and this is not ours, find out look elsewhere. But after the call it turns out that there are still some papers, but the person is not in place, so here's his number, talk to him. 3 stars is the merit of the guard at the checkpoint. She prompted me, told me where to go and where to look, and wrote everything down. Well, of course, it's a minus for the director. Although, he said hello and thanks for that.