Smile Hotel
18 reviews
May 7
We came to relax with a guy, we chose a regular room on the 7th floor. The staff at the reception is friendly, attentive, the location is good, everything you need is nearby. But a very unpleasant situation happened to me. We checked in in the evening, went for a walk in the morning. (by the way, they left all the valuables in the room) and it looks like the room was being cleaned at that time. Back at the reception, we were told that my wallet was found in the trash (?!) during cleaning and the cleaner took a picture of it. (They send these photos to a group for all employees). When I got up, I didn't even realize where the trash can was at first. It turned out to be under the table. When I checked it in front of the staff, I didn't find $100 there!! But thousands of Russians remained in place. When I told the staff about this, they spread their hands, referring to the fact that all valuables need to be stored in a safe and they are not responsible for any losses outside the safe. There are no
cameras in the room, and no one can prove that I had dollars in my wallet - the conclusion is that you are to blame for leaving YOUR things in the room are not locked. The whole vacation is ruined, there is no desire to stay in this hotel, but the ticket has already been paid for.
On the downside, the breakfasts are terrible, if you don't get up within the first 30 minutes of serving breakfast, there won't be any normal food (by the way, the guy ate their rice and spent half a day in the toilet). We have a small stain on the sheets - I hope at least they won't charge us for this, although knowing the level of that hotel, I think we will also face this problem.
P.S. It's a shame that we spent money and time on this hotel, and even more so the money was stolen by the cleaners who continue to work here with impunity!
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May 23, 2023
I had a rest with my son in the period from 16.05-05.26.23 I looked at the reviews in the Bank of Burning Tours application, the assessment of which according to the results of 4 votes was 4.6.
We faced disgusting service, canteen work and room cleaning, and also begging 100,000dong for allegedly a dirty sheet! I do not advise you to take it here, there are also 2 construction sites around, and the stench is constant at the bottom, at the entrance
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1
April 5, 2023
The rooms are very, very small, although they chose deluxe. The conder blows directly on the bed, they caught a cold right away. There is nowhere to dry the laundry. Slippery mattresses, bed linen does not hold, huge pillows made of synthetic materials are not very comfortable. The hololiner does not work without a card, it leaks. There is no cleaning. I cleaned their black hair all over the room myself. Roosters crow in the morning. The safe could not be opened 2 times, they spat, in okontsovo, on the penultimate day, they stole a 5000t bill.r Russian money from a lady's purse. The hotel is undergoing renovation, one elevator is sheathed in smelly lenoleum, it is not possible to breathe in the elevator. There is just a garbage dump and a construction site in front of the hotel. We came to breakfast half an hour before the end, he spread his hands, there was nothing to eat. A weak three, you can live, but... is it worth spoiling your nerves?
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2
June 20, 2021
A good three-star hotel, the rooms are spacious enough for Asia. If you choose a room higher than the 12th-14th floor, you will have a magnificent view of the sea. On the 16th floor there is a swimming pool with a relaxation area. Breakfasts are focused more on the Chinese, everything is sweet, and sausage too, but we always found something to eat, there is also fruit for every breakfast. The central beach is a 5-minute walk away. Excellent location.
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1
June 29, 2023
The rooms are very small, the food is scarce, the staff is friendly, relatively clean. 2nd line
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1
March 7, 2023
A terrible hotel, the room does not match the advertised description, neither the guide nor the receptionist solve the problem, there are no pastes and brushes at all, they asked at least to pour soap to wash their hands, there is nothing to talk about about chases and tea coffee, there is nothing, be careful choosing this hotel, 20 minutes to the sea walking
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2
March 27, 2020
Very nice hotel! Friendly staff. The rooms are clean. The room has a bed (1 or 2), safe, hairdryer, kettle, table, wardrobe and bedside table, bathroom with toilet, shower, mirror and sink. Daily room cleaning, replenished shampoo, shower gel, toothbrushes, pastes, razor, comb, cotton swabs, shower cap, as well as tea-coffee-sugar. Comfortable beds, clean linen. Change of towels - daily, beach towels are given out for free 1 time, then, if you want a change, you need to pay 10,000 dong, which did not bother: someone changed, someone tanned for 1 towel. The sea is a five-minute walk away. Decent plentiful breakfast buffet, five to six types of fruits to choose from. I'll be back here again!
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5
1
June 11, 2019
The hotel is located very conveniently, almost in the center of everything, you want to go to the sea, five minutes maximum, you want to go to the market similarly, shops, cafes, massage, everything is nearby, within walking distance! The staff is friendly, but personally I did not have enough balcony, the room was small, we had two, well, there was very little space, there was only one chair in the room. We were not settled before the due time, this is also a minus, we were at the beginning of the season, I don't think that the rooms were sold out! The food is normal, you won't stay hungry, it's still not a five!
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3
May 26, 2020
Excellent price /quality ratio, friendly staff, three minutes walk to the sea slowly. Excellent varied breakfasts, which only rare snobs will be dissatisfied with. If you come to sit in the room, then the room will be too small. But at the same time, he is provided with everything necessary: a safe, air conditioning, a coffee table, a shower with bathroom accessories that are changed every other day.
There is a small pool on the roof, but due to the proximity of the sea, it is more of a decorative element than a functional one.
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July 14, 2019
We had a rest from June 9 to 22, 19. We had a double Deluxe room with a sea view on the 14th floor. The room has one large bed very comfortable, in the room there is a conditioner, a small table, a chair, an armchair, a refrigerator, a safe, a kettle. Coffee and tea were served daily and toiletries were also provided daily, and these are gel, shampoo, brush, paste, comb, cap for 2 people, towel large and small, changed daily, cleaning was also carried out daily.With the staff, although we do not speak English, we understood each other well, the translator will help you, the staff is very friendly and responsive. We only had breakfast included, and even if we came to it late, we did not stay hungry, we could taste pancakes and fried or boiled eggs, porridge from Russian food, the food was always reported! As for the location of the hotel, it is located in the center of Nha Trang on the 2nd line, 5 minutes from the beach, cafes, shops and the like, as well as currency exchange within walking distance, in general, the hotel has a 3* status, but it is very attractive for all 4*. We would be happy to recommend the Smile Hotel to you!!!
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4
November 14, 2019
A good hotel for a couple on a budget line. Clean, small. With a good location. Only there is a construction site in front of it, if it is a multi-storey hotel, then the Smile will no longer have a sea view. The staff does not speak Russian, but they quickly catch what is needed. The breakfasts are delicious. We cleaned every day, washed clean, there was no sand on the floor. Cons: no balconies. Smoking is not allowed in the rooms, so smokers should take the upper floors closer to the pool.
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2
August 23, 2020
We really liked the room! It's clear! Cozy! Everything is there for a comfortable stay! Friendly staff!
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4
November 11, 2020
Nice hotel in the center! New rooms. Friendly staff (with good knowledge of English)
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1
April 10, 2019
The hotel is new. They clean every day, but for show, the sand on the floor crunched underfoot, no one noticed a stain on the sink in the shower for four days (the room was for two, but one shampoo and one gel were put in the shower ((The staff does not understand a word in Russian or English ((( beach towels were sold!(Although they are given out for free everywhere!!!! Of the advantages, the year of construction is 2018 and the location in the center.
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6
2
November 20, 2019
Good location, close to everything, 5 minutes to the sea.
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3
November 7, 2019
A great little hotel. Good breakfasts!
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5
1
March 27, 2020
A good budget hotel
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May 8, 2020
I didn't like anything.
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5