Smilebus
198 reviews
February 22
Good company, good service, lots of convenient routes, professional drivers, fast and accurate driving, polite operators (especially operator Anastasia (in my opinion), very pleasant to communicate with. Everything is great! 5 stars
See original · Русский
2
1
March 1
Super company! Very comfortable cars, they drive every hour (I drive from Minsk to Gomel), if you book in advance, there are always places. Friendly operators and drivers. Thanks for the service! 😁
See original · Русский
3
March 4
I use it only because there is no alternative. The rating is terrible, the cars didn't go faster, and the prices… Are you normal? Give 33 rubles to Minsk. Then make sure that the price matches the quality. It's terribly cold in winter (even wool socks don't help your feet), and in summer you think you might suffocate. Where is the service? Recently, drivers have been telling them to pick up suitcases/bags from the trunks themselves. What is this? What is comfort? That they drive every hour? Only in this... then you can put one star for it. I hope someday there will be a better alternative to your office. The rating is fully deserved.
See original · Русский
12
March 15
I arranged a trip from Gomel.
Dmitry Borisenko, a white Mercedes Sprinter AC2637-7 driver, drove on in his direction WITHOUT MAKING a full stop. Considering this stop, its workload and the number of vehicles, he IS OBLIGED to make a FULL stop!!!
This is not the first time this situation has happened to Dmitry Borisenko!
I ask you to take measures against this driver and limit him in this passenger transportation service!
And teach this boor to talk to customers instead of hanging up!
It's in your best interests to attract customers, not lose them!
When asked where to leave a complaint, the dispatcher said the conversation was being recorded. Therefore, now they will know everything about your organization!
It is not possible to stop the complaint on the website. Returns an error.
See original · Русский
2
April 25
On April 23, I was driving from Minsk to Lelchitsy.The driver, Alexander Nikolaevich Poskrebko, did not give tickets either for the food or for the luggage, which he demanded in a demanding form for the 2nd bag, although the bus was not loaded, there were 5 empty seats.Initially, he demanded to pay for 2 tickets.I said that I hadn't been warned on the phone about the second bag at the call center.But he began to make claims that it was necessary to read the application, and why I was carrying 2 bags, I wanted to take everything out of Minsk.In general, he was talking nonsense, he was teaching life.This is the second time I've driven in my life, but this is the last time.The tactlessness was off the charts. She asked for a ticket, pretended not to hear, and did not give other passengers a ticket either.He's a strange guy. But he didn't forget to talk on the phone halfway through.Aversion to the trip
See original · Русский
2
January 10
This is not the first complaint about the driver Valery Minchuk because of his boorish behavior!
First of all, it should be noted that the driver went out to open the trunk, which had no room, which, of course, he knew about. Why didn't you just tell me that there was no room in the trunk, so that I wouldn't drag my suitcase to the full trunk? Just because, apparently, Valery does not know how to communicate and wanted to make a circus out of a normal situation, defiantly bringing me to the trunk instead of just saying that there are no places there!
After I put my suitcase in the car, the driver pointed out that I was closing the stove in the car, to which I asked what he suggested to fix it. In response, he said that I was being rude to him and "Do you think I didn't put your suitcase in the trunk on purpose??"
...
No, it's certainly not on purpose. On purpose, he got up from the driver's seat, walked to the trunk, defiantly opened it so that I could see that it was full, although I could have just said it! But Valery wanted to make a show out of it.
I don't drive a car, I don't know how best to put the suitcase so that it doesn't get in the way! After the driver took his mood out on me and after several repetitions of the question "how do I put it? Tell me how, I'll deliver," the driver finally condescended to an adequate tone and address, I corrected everything, and we left.
Judging by the fact that the driver's behavior has not changed after my previous complaint about his tone and manner of communication, I conclude that there is no point in writing to you about this and your "We want to grow and develop and your honest assessment is important to us ..." in the application is completely USELESS. At least improve the app so that passengers are notified of the driver's name earlier than an hour before departure, so that at least I have the opportunity to change the route time and, accordingly, the driver with a tendency to hysterical behavior to someone adequate, without calling the call center and CALMLY FOR MY NERVOUS SYSTEM. Get to your destination!!!
See original · Русский
3
December 22, 2024
The driver missed my stop and didn't stop. It was in Gomel. I had to get out in the ZIP, I was wearing headphones, I saw that we were approaching the ZIP, I started to get up to go to the exit, but then I realized that the driver was not going to stop. I take off my headphones and shout for them to stop at the ZIP, to which the driver responds.: "I asked if it was necessary to stop at the ZIP and everyone was silent." I'm saying that I was wearing headphones and couldn't hear. She asked me to stop at the nearest bus stop (commintern). And the driver replied: "I won't stop, I won't be able to leave the bus stop." All the way, I asked him to stop at least at some nearby stop, which I just ignored. The driver stopped only at the last stop. Moreover, the driver also spoke rudely to me. I told him I had an appointment with the dentist, and he replied, "Make an appointment again." What's that supposed to mean? I'm making an appointment with a doctor in a month, planning a trip, and all this can go wrong just because I'm being driven by a driver who can't do his job professionally? Open the app and see what stops you have on your route! Why do I have to explain these basic things and swear at the whole salon? To every outrage I expressed, he replied: write a complaint. I ask what it means, and he answers me.: That's what it means. And the finale: the driver actually suggested that I take the train.
See original · Русский
2
March 21
Good afternoon, The driver, Alexey Alexandrovich Yaroslavsky, in a Mercedes 7 TE 8804, behaved rudely and insultingly, at my request to move to him in front (there was one place, my friend was late for this route) he said that he would not stop before Gomel, and I (there are problems during the trip in the back seat) had to stay at home on the couch. Alexey Alexandrovich arrived in Gomel at 9.12 instead of 9.36 (that is, he could have stopped at the bus stop, he wasn't late anyway) switched to "you", then to insults, began to show unacceptable gestures, I doubted his adequacy. People, he drives us, drives us along the highway, we arrived at the wrong time, and he himself cannot control his emotions and mood, which means that such people should not be allowed to drive!! He is responsible for people's lives and it is impossible to snap at them because of a bad mood (well-being).
Conclusion: he shouldn't work with people!
See original · Русский
May 8
The carrier cancelled the seat reservation without warning. The place was booked a month in advance, and I am fully confident that my trip will take place, and I am waiting for it. 12 hours before departure, I decide to check the time and it turns out that my trip has been canceled! According to the operator, I have to confirm it, but there were no notifications about the need to confirm it. At the same time, I drove for five years and everything was fine, now there is no service and it's sad. There is no certainty that the company is reliable and will not let you down.
See original · Русский
February 20
On 02/20/2025, I planned to use the smilbus services. While at the training center, which is located near the boarding point, due to the delay of the seminar, I was forced to cancel the trip for 12:00 Minsk - Gomel half an hour before the departure of the bus. I tried to make an online order and reschedule the trip for 13:00, but it didn't work out because the status was changed and the bonuses were canceled. The minibus was not full. There is a screenshot that confirms that I did not cause any inconvenience to other citizens. I contacted the operator, and then sent an email to the organization with a request to restore the status. I thought they would analyze the situation and change their mind. I didn't get anything positive, so please read the rules and the link. I will try not to use the service anymore. For an organization, I would recommend developing an individual approach to customers, rather than a machine-based response.
See original · Русский
3
January 27
I have used the services of Smilbus 2 times.
All the times the minibuses arrived in terrible technical condition:
- stagnant, heavy, dusty air in the cabin, dead suspension in cars (for two trips I was seasick all the way, when asked to move forward so that I would feel less motion sickness, I received in response: "there is still an empty seat in the cabin." I sat down in this empty seat, I'm 190 feet tall, and there's no gap between my knees and the next seat. In addition, the reclining mechanism is broken, so the front seat puts pressure on the knees.
- cracked seats, not fully functioning
- rude, redneck driver,
Thanks to the staff and the smilbus company for the high-quality (no) performance of their duties as a carrier! And sore knees. The ticket price is 30 rubles. I demand a refund.
The order was made by Kallaur Daria, two seats, the trip took place at 14:10 at the bus stop "Pool" in Mozyr in the direction of Minsk
See original · Русский
2
August 12, 2024
In general, everything is fine. But there is one drawback. I have been traveling with my child every summer for 3 years on the Gomel - Rechitsa route. We are not going from the terminal, as it is inconvenient. And at our stop, the seats remain one in front with the driver, the second in the cabin. The child is 4 years old, but I will not leave him alone in the cabin, and passengers are not always willing to switch places. Anyway, I don't understand why I should ask anyone. This should be decided by the carrier. It is logical, after all, that if an adult buys a ticket with a child, then they should go next to each other. This issue needs to be improved.
See original · Русский
9
1
September 30, 2024
Good day. I use the Rechitsa-Minsk smiley quite often and have something to say. From + clearly, cleanly, without delay, drivers confidently steer both in ice and at night, it even happens to be a pity, looking at their tired eyes... Thank you from the bottom of my heart! One of the disadvantages is the complete lack of goodwill towards passengers. You will not find Turkish etiquette here, there are 100 words in response to all comments, and if you do not shut up, then a folder will fly into the cabin in which either instructions or rules for transporting passengers and you will shut up anyway. It's useless to argue, to ask too - if you're lucky. The other day I was unlucky - I asked the driver to put a bag with a jacket in the luggage, so as not to disturb people, he put it, but commented - can I also put your makeup bag? We didn't seem to switch to YOU... She did not bring up.... and the psychologist of the traveling companion tried, I do not know the true reason, she was wearing headphones, but she inexperience made the remark that the driver does not know how to talk to a woman at all - after hearing in response. She'll probably go to a psychologist herself... I can write a script for a comedy woman about each of my trips.... we left the river, the driver stops the car, turns into the salon and says - what are you sitting here for beauty? Is this your first trip? - I'm switching to normal - fasten your seat belts. To remind the driver that we did not stop at the bus stop, but wherever he wanted, I did not dare, because of the same folder that could have flown into the salon... I sympathize with the student who was kicked out in front of me to drive with a fed dog. She told the operator with the armor that there would be an animal and nothing. They didn't take the minibus, maybe it was forbidden, I don't know whose mistake it was, but it was a pity to watch them being kicked out... to sum up, if you don't like the job, the salary, hate people, then why torture everyone? And if you still drive, then sometimes remember that there are people in the cabin.
See original · Русский
8
2
December 24, 2024
A girl from the call center yelled at me when I asked her to contact the driver and ask him to stop at the gas station so that people could go to the bathroom and buy a drink. She hung up the phone a few times, and then just stopped picking it up. The organization has not contacted me to apologize.
The driver was rude during the trip (at night on the highway) I was looking at my phone. She wrote a statement asking him to be fined. I don't use smilebus services anymore and I don't recommend it to anyone.
See original · Русский
5
March 23
Hello.I want to leave a complaint.A minibus was supposed to leave at 13:01 on March 22.The minibus arrived 50 minutes late.A warning that the time of the trip has not been postponed has not been reported!The message about the delay came at 13:19, after my call to the smilebus service!I was at the bus stop for an hour!Because I wasn't warned about being late in time!
See original · Русский
2
March 27
Getting through to a call center is an epic. While you're trying to get through for 40 minutes, the seats are running out. The call is just being forwarded... You can answer that there is a lot of workload, but when you call at night, they don't pick up the phone either, I doubt that there are so many calls at night. They are forced to download the application, which also takes a lot of time, registration does not take place. As a result, the desired places have already been lost.
See original · Русский
2
March 17
A young man rides a bus, called for 2 days to cancel the order, before that he tried to use the application, but it was not canceled. I already called, the girl said that she had canceled, and then after 2 days a message arrives saying no-show. A bad rating right away, he left for another country and now he doesn't know how to order a minibus, because it's expensive to call. Please tell me are you OK?
See original · Русский
1
May 31
I don't know who writes these excellent reviews, the drivers are all unpleasant, rude, rude, late and then say "If you don't like it, get out."
Excuse me, did I come to your house? What is the attitude towards the client? What do you allow yourself?
The car was dead today, rusty, the seat belts don't work, and 33 rubles for this "miracle" service..
The car was a MERCEDES
Sprinter 7 TEX 6770.
white.
See original · Русский
May 5
We use it because there is no alternative.The carrier is terrible, the service is the same.A minute late for canceling a trip, they enter the bad status and write off all the emoticons (probably so that the trip would not be paid for with emoticons).And there was a minute of delay because there was a call in the queue.
See original · Русский
April 19
The online ordering platform is not working well. There may be 6 flights in the schedule posted on the Internet, but in fact, when you call the operator, there are only 3. What is such a platform for if it contains outdated information? Flight cancelled- update the information promptly
See original · Русский
October 18, 2024
There are pros and huge cons, you can see changes in minibuses, but not in all (The route Mozyr-Minsk minibus 7 tech 6770 has a smell of exhaust gases in the cabin, drives the car from side to side, even though the asphalt is smooth), the points system feels uncomfortable, in other words, meaningless (arrived 30 minutes earlier, I see the minibus is standing, I asked and there were seats, respectively, I called rebooked right before sending, all points were completely written off), there are no questions to the driver's staff, how can they work like this, some call, some do not, however, if I am late, then I try not to forget to call the driver and arrange.
See original · Русский
1
April 25
25.04 did not show up for the flight on 26.04 as a result, the rating was "fluttering" and without Internet access and the ability to confirm the order, 2 tickets for 26.04 and 28.04 were canceled themselves (fraud)
See original · Русский
February 2
Disgusting service: be prepared to stay at the bus stop. And you won't even get an apology!
Not a march, but a quest: first try to order, then try to leave! 0 stars!
See original · Русский
2
August 30, 2024
I used their services for 8 years, everything was fine. If someone was late, the drivers called and even waited a minute. However, due to circumstances, I was a little late once and arrived exactly at the appointed time, but the driver had already left. When I called the driver, he said that he had been waiting for a minute, to which I replied that it had not been a minute since the driver hung up. Because of the "delay" I was blacklisted, after which I can't make orders in the app and this is a problem when you need to book a place in advance from another country, you just have to call them while roaming. They also wrote off all my accumulated points. To be honest, I don't want to use their services anymore.
See original · Русский
14
1
February 16
They drive fast and comfortably. But twice I saw drivers watching movies on their phones while on the way.It's annoying.
See original · Русский
1
August 17, 2024
Flew in from vacation to Minsk, he lived in Gomel, for not previously asked to meet anyone else because I thought I'd get myself on arrival at the station, it turned out that the one tonight, began to look for loose tickets for the bus, found the smile of the beads was 3+ revenge free at the time of 23.15. I arrived at 14.00 and 15.00 was already at the station, because there was no other way and a taxi to pay 600-700p (at the time when I was watching) to give not really had the desire (the plane ticket cost 1200) was waiting for the bus, I waited about 8 hours for a half hour and went to a bus stop name by Leo Tolstoy, which was shown on maps in the app, which I reviewed more than once, in 23.14 sends me a text that I was not on the flight let me remind you I was waiting at the bus stop which was shown in the app, after that I called the driver, he told me that it was necessary for the other party to go, I asked him if he could wait, to which I replied where I'll wait, good thing there were only a train ticket that drove 7 hours and instead arrive at 3 a.m., I arrived at 7 am, the claim and that is why your card correctly does not specify the location where you want to go, I'm not a local, and how and where to go I don't know why the driver can't call and ask whether you will come or not, Gomel went once and had no problems and in the capital for the first time, waited 8 hours and such problems, even in addition to all the balls off and lowered the rating, I'm in shock with this situation
See original · Русский
12
January 24
Get points for the trip, the trip is completed, but if the operator books, you will not receive anything, given that no reservations were made through the website. Thanks for the service.
See original · Русский
March 29
I didn't even have time to use the service, as I earned the "bad" status, since I didn't confirm the order on time, and there was no way to confirm it on time. Therefore, 2 is possible and one
See original · Русский
June 17, 2024
I want to share my thoughts on improving the level of customer service at Smilbus:
1.Collect feedback from your customers and study the NPS.
2.Maintain a comfortable temperature in the cabin in summer and winter. The cabin should not be +28 in summer, and the driver should pay attention to the passengers.
3. If there is a TV in the cabin, then it can diversify a 4-hour trip. And if it doesn't work, let the WI-FI work stably. So far, this has not been observed.
4. Has the management of the company thought about which playlist the driver plays? See point 1.5.
What is included in the price of the Minsk-Rechitsa route?
Thank you for the answer.
See original · Русский
19
July 17, 2024
We were waiting for the Minsk-Rogachev minibus at the Oleg Koshevoy bus stop. Not only did they arrive in 20 minutes, but there was also no promised minibus at the stop. The driver simply canceled the flight without even showing up or calling. When calling, he communicated as rudely and unprofessionally as possible. He made fools of US that we weren't there, that he picked up the passengers and waited for about 5 minutes. I repeat. THERE WAS NO ONE THERE. When calling tech.support for solving the problem has not appeared. A dropped call appeared. Thank you, SmileBus, for the spoiled mood and vacation.
See original · Русский
5
1
January 30
I traveled a lot. Convenient, comfortable
It's a pity, of course, that flights from Zhlobin to Minsk were canceled.
See original · Русский
June 27, 2024
Good evening! I would like to share my story related to this company! I ordered a place in advance for about 1.5 weeks, the day before departure I receive an SMS to confirm the order, it was in the morning, all morning, lunch, I tried to call the call center for this confirmation, but the attempts were in vain, because it was just busy, then there is no answer, and I called from different codes +375 33 and +375 29 and +375 25.....6180000....as they point out, I haven't gotten through all day (the answering machine usually works) and here, surprisingly, it was not! At 17.00, I received a notification again that if you do not confirm, the order will be canceled and my status will be changed.... i.e. I will look like an dishonest customer of their services! I tried to confirm my smile booth in my personal account, I received a notification that the order can only be confirmed with the operator! That's how??? Tell me!!! Where is the logic!! They didn't deign to find out during the day what was wrong with their connection, why people couldn't get through! And they sent a text message like they will change the status! Well, without hesitation, I wrote to the head office about my problem by e-mail! I was asked for the number to which the order was placed and a reply was sent stating that my order was confirmed! That's exactly what I'm talking about! If it was an elderly man, or a soldier who had a push-button phone (they should have), i.e. there was no Internet access, there was no e-mail, and there were no considerations that you need to go to the head office in Minsk! And that's it!!! The operators do not pick up the handset, there is no way to get through, and it turns out that they will also add it to the status of unscrupulous customers! Yes, if people worked in organizations like that, then measures would have been taken long ago! A big request to the head of this project smile beads! Reconsider the competence and approach to the work of your staff! This is very irresponsible! People should not suffer from the careless attitude of employees who have to take orders and confirm them! And if there are problems in the system, then you do not need to write that you urgently confirm or the order will be canceled! Come up with an additional way to communicate in an emergency! I hope that this will not happen again in the future!
See original · Русский
8
September 16, 2024
Hello, I would like to share my situation related to this company. Yesterday, my 15th daughter booked a minibus from Mozyr to Minsk, was supposed to leave at 20.00, stood at the bus stop, waited for the right time. At 20.06, an SMS message came that the driver had left without her. She immediately called the driver, but he refused to return.The daughter confused the stop, stood a minute's walk from the desired point, if the driver had called, the child would have reached home. And so people I know sheltered me for the night. Thank God, everything went well, but still next time you will be afraid to use the services of this company, although there were no alternatives
See original · Русский
4
January 28
Disgusting service. It is a pity that there is no alternative to him and from time to time it is necessary to contact here (
Driver Vyacheslav was working on the Minsk mozyr route that day, God grant him good health (departure was from the Institute of Culture, me and my little daughter, as indicated in the description. We were already on the platform 30 minutes before departure, we walked around the entire platform back and forth, but we did not see our minibus. At exactly 00 a.m., I received a text message that I had missed my flight. I started calling the driver, he said that he had already left for the next stop, to all the pleas to wait and that I was rushing with the child in a taxi after him, because elderly parents were waiting for us, I was told "don't even try, you won't catch up with me..."
Tell me, 10 minutes is this such a problem??!?! Considering that the drivers are racing 120 km per hour and arrive ahead of schedule ?!?! 10 minutes for the child to wait with his mother!!! I called and begged!!!!! We stayed with our daughter in the rain and with bags!!! Terrible service!!! If you see that the passenger is with a child, is it really difficult to call back?!?! Dear Vyacheslav, I wish that some asshole would do the same to your daughter and wife!!
See original · Русский
1
March 11
Mixed feelings. On the Svetlogorsk-Minsk flight, an old "finished off" minibus with rusty door sills. There is a desire to check whether the Ministry of Transport has provided transportation of people in such terrible minibuses
See original · Русский
July 3, 2024
On July 1, 2024 at 12.00 from Minsk to Gomel, a white Mercedes 0920. The trip is terrible!!! The air conditioner did not work in the car, it was +33 outside, there was a full minibus of people in the cabin +27, when they asked to make the temperature lower, the driver indignantly replied - warmer can be done, colder is impossible, and so 27 degrees, what else do you need! The driver was on the phone all the way, even without an earpiece. After 2 hours of the trip, the air conditioner began to actively drip on the backs and heads of the passengers in the last row and they soaked the drops from the air conditioner with napkins for the remaining 2 hours!!! And you can't even dream about getting out of the minibus and opening the trunk doors, is it not a lordly thing for the driver to open the trunk doors, and if the girls don't know how to do it or close it badly and all things fall out on the highway? Well, the male passengers helped close the trunk. There is simply no service!!!
See original · Русский
4
September 22, 2024
The driver on bus number 6944 simply shamelessly treats passengers, leaves ahead of time from the stop, and despite the fact that the person did not have time to cross the road when it was necessary to board this bus, called one minute after boarding, the driver refused to pick up the passenger, even though the person really needed to get on a plane to Minsk Despite what he was asked to do, he drove off the stop 150 meters, the driver refused to pick up the passenger, absolutely not even one minute had passed since he was supposed to leave, the man did not have time to cross the road... the driver left without a passenger for Minsk, just an absolutely shameless attitude towards people, and the SMS message does not indicate on which side of the road the bus should stop!!! The name of the stop is the same on both sides!!!!We ask the management to resolve this issue
See original · Русский
1
August 9, 2024
The website says: Polite drivers.
If that's the name of the eternally dissatisfied, rude and boorish men who roll their eyes at any address to them - ok.
The website states: Free WiFi.
In the best case, three trips will be included once. There is no desire to contact the driver, so as not to cause him anger and irritation once again.
Also, I would like to know why a specific stop at the final destination is indicated on the website, if the driver does not need this information, and you have to shout through the entire cabin asking him to stop, if you do not ask, he goes on and referring to some internal rules, cannot stop at the next one.
The service is cool and necessary, but it is serviced and accompanied by collective farmers who are only interested in making a profit (prices are not affectionate and are constantly rising).
I really hope and expect that a competitor will appear on the umlug data market who will not give a damn about the quality of their services. Judging by the assessments and reactions of the management of this "cantora", I am right in my conclusions.
P.S. I am writing this message from a minibus in which, according to the classics of the genre, there is no promised wifi
See original · Русский
17
June 27, 2024
I was traveling by Smilebus from Gomel to Minsk. The trip was terrible. Not only is it expensive (30p) it was also stuffy and hot, it became uncomfortable twice, the water saved and waiting for a stop in Bobruisk, for such a price, the air conditioner can and should be turned on, a small hatch about nothing.
A minibus was ordered by the same service and back, but it became possible to go on a comfortable trip and I did so, canceling the trip.
As well. The girl was late for a couple of minutes, she called the driver to warn me, he rudely replied that he was leaving at exactly 12.... But for a second, it's not a train, you have to work for people. It feels like I was rolling back the clock without caring about the passengers. Wifi was working sparsely, it was hot and stuffy. Disappointed. Mark 1.
See original · Русский
4
June 17, 2024
Good afternoon, today we were traveling along the Rechitsa-Minsk route. The exit from the bus stop was 5-47 (hospital). We couldn't call a taxi from 5 a.m., there were no cars, because of this we were exactly 1 minute late! The driver was called and asked to wait a minute, to which he just yelled and said to catch up with him on the coast, but we were already near the minibus, we managed to sit down! He just yelled at us again, situations are different, we were neither 10 nor 20 minutes late, but 1 minute!!! Then there is a sanitary stop. They took coffee, the rules in the minibus do not indicate anywhere that you can not take coffee to the salon, if so, hang it so that everyone can see. In 10 minutes of stopping, it is unrealistic for the whole minibus to go to the toilet, buy and drink coffee, which is still hot! And again, the driver is a terrible boor, he yelled, and we had to throw the whole coffee in the trash.
Again, it would have been said politely and during the stop, then no problem.
I haven't seen such a boor in a long time. The attitude towards passengers is simply disgusting!
You need to choose adequate drivers, not rude people with an unbalanced psyche!
Driver: Alexander Kapansky
See original · Русский
11
October 1, 2024
09/28/24 at 13.10 (Privolny 13.38) I ordered a minibus Minsk-Gomel arrived 15 minutes in advance, but the minibus did not stop, did not even pass to the stop. When I dialed the driver (his number was in the message), he said that he did not have a free stop, only on Dukor and hung up. I dialed the dispatcher, the girl replied that they would figure it out and call me back, after waiting 6-7 minutes no one called me back, I dialed a second time and the dispatcher said that no one would come back for me, soon leave at 21.10 or wait maybe someone will refuse. When a passenger is late, they do not want to wait and immediately block, and when they themselves do not fulfill their obligations, they need to take away their license for a month, then they will appreciate every passenger
See original · Русский
2
July 27, 2024
This has never happened before! I want to express and unfortunately leave a negative review about this company (CARGO TRANSPORTATION), I'm sorry, but I can't find another word for sure. They are not transporting people, but cargo. Not only that, drivers rush like crazy all the way, they make very unsafe maneuvers and violations! So they also don't miss a single bump. They slow down so that you almost don't fly into the front seat! Plus, it is impossible to be in the bus, the air conditioner is not turned on at all, you barely get there. It's been bad all the way. That's also how most boors are. And so all the drivers in this office are inadequate, so even if you start swearing, it's worse for yourself. 1 star is that, THANK YOU for bringing me alive, as they say. And I leave a review not about one driver, but all without exception! I drive very often and have always come across as one! Unfortunately, most often there is no choice and you have to drive from Smilebus ... the price of life is 30p
See original · Русский
5
December 21, 2024
Has anyone reached smilbus at least once in the last two months? I can wait for 10 minutes and still not get there.
See original · Русский
September 12, 2024
It is uncomfortable to start a trip with a driver who just "growls" at passengers, chastises them for closing the trunk door. It's terribly unpleasant, I've probably never heard of customer service and just respect. The driver of the car is AC 6944-7. I've never met such a boor before. Now, when choosing a trip, you will need to clarify so that you do not go with the so-called specialist again, who simply cannot communicate with people. A disgusting start to the trip!!!!! Such a driver is a disgrace to the carrier!!!!!!
See original · Русский
5
April 18
The driver did not give me a check, but asked me: "is this important?", I replied, and he drove off. They didn't give me the check.
Imns are waiting for you.
See original · Русский
2
October 4, 2024
Hello! I want to leave a complaint about the driver who made the Gomel - Rechitsa trip today from the Solnechnaya stop, the departure was at 17:42.
An elderly woman who did not know Gomel was supposed to go (they ordered for her mother). She came to the Solnechnaya stop in advance, but since there are several of them in the direction of Rechitsa, she dialed the driver several times between 17:00 and 18:00, first to clarify the stop, then to clarify when the driver would arrive. The driver did not answer the phone.
The flight was delayed by 30 minutes. After that, the driver drove up to the bus stop, but which was further away and picked up the phone. When the woman asked him to wait so that she could run across the intersection to him in a minute, he replied to her: "Stay where you were, I won't wait for anyone" and hung up.
As a result, my status was lowered to "bad", the points were reset, the woman was left outside in the rain, and the manager on the phone 6180000 was silent and said that he could not help in any way.
If you refer to the strict regulations that everything is on time, then why, practically, every driver is delayed at all stops, not counting the starting one, and they are waiting for them, but here one minute and such a terrible attitude towards the customer. At the same time, you cannot solve this issue in any way, the only thing is to blame the client, write off the money, lower the rating and leave the person on the street!There is no humanity or customer orientation.
See original · Русский
2
June 30, 2024
Today, on 30.06.2024, at 16:26, a student child booked a trip Minsk-Rogachev, landing on the highway stop of the Heat pump. The driver Yuri Nikitin left earlier than the scheduled time and did not stop, we were already at the bus stop at 16:09, the driver did not pick up the phone, we got through only with the help of the dispatcher. Thanks a lot to the dispatcher for his help, I was embarrassed that she apologized for another person.
We repeatedly passed the bus stop, although the child reminded us 10 minutes before disembarkation. We use their services only because there is another transport with transfers.
See original · Русский
3
November 6, 2024
Disgusting service. If the driver is late by 30-40 minutes, this is the norm. If you did not come to your order, writing off all bonuses and emergencies is the norm. The response of the operators after 15 minutes is the norm. Molesting drivers to girls during a trip is normal, then what kind of service can we talk about?! There are no notifications about the driver's delay, as well as apologies or bonuses. As it is, so it is. We drive - say "thank you" for carrying - the slogan is "SmileBus". I think it's time to write a paper to the "competent authorities". I'm not talking about the checks.…
See original · Русский
7
July 20, 2024
Disgusting company! For the first time I decided to use their services. I have booked a place on the Minsk-Gomel minibus. I arrived at the specified address in 10 minutes, called the driver to clarify exactly where he was standing (there was no minibus in sight), I was told to wait near the Yugo-Zapadnaya Bus Station. I was waiting specifically near this building. I see that 3 minutes have already passed since the time of dispatch, I call the driver and they tell me: I have already left there. When I asked why you were not at the specified location, they answered me: well, I drove to the platform, gathered the passengers who were standing and drove off. You have "Well, I stopped at the platform", and I have a missed wedding!
See original · Русский
3
June 22, 2024
On 06/13.24, I ordered a smilebus on the Rechitsa - Svetlogorsk route. It will leave Rechitsa at 14.30 . But he arrived for 15 minutes. it was late, although no operator had warned about it in advance. I asked the driver why I was late, he became rude and threatened to stop the transponder and throw it away, but I'm good enough for his mother. It turns out that he walks from Gomel. I had to get to the CRH by the appointed time.
See original · Русский
2