Смарт Баланс
20 reviews
January 31
They're just irresponsible people who pretend to work there. I brought them an Electric scooter for repair. The problem was that the controller failed because of my fault, which I don't even deny. At first, we waited for the controller for a month and a half, then we waited again because the controllers were not working, then the miracle master decided to make changes and replace some of the connectors installed by me with automotive hydro protection. I cut all the wires and quit, and that's where the whole repair stopped, but I don't know about it. after some more time, I decided to come and pick it up and give it to another service. Upon arrival, I see this picture, everything is cut off and put in a bag. I ask Natalia, the acceptance administrator, what is this??? To which she replies, the master who dealt with this issue has quit, while others do not know and do not want to take it up. After the discussion, a paper was taken from the administrator in which she indicated that everything would be in place on a certain date.and there will be a call from the service as soon as everything is ready, but there was no call. After some time, I decide to pick it up again, I arrive and see a miracle, somehow they made something, but the bare wires stick out, the turns don't work either, and the wheel barely turns without load. I ask questions about why such an irresponsible approach to work and why it happens at the service station, the administrator answered me; that I have some new complaints every time. I ask a question why the motor wheel does not turn as it should? To which the administrator replies; and you know that according to the law, you can't drive more than 25 km per hour, and in addition, he says he can go faster downhill.
There was another discussion, and we agreed that they would fix it within two weeks. And then, miraculously, your equipment's engine is running-the wheel is spinning as it should. I immediately ask the question, is everything exactly in order, has it been checked well, how much should I take for the calculation??? The answer is; I'll call you back, have a nice day, and that's it. Again, I come to pick up my long-awaited equipment, but there is no battery, I ask where, and they answer me; but there was none. I say give me the cameras, look at the battery when it was taken for repair. They searched the premises and did not find it. Of course, the cameras didn't show anything because it was 04/17/24 and there had been no recording for so long, but I came to pick it up again on 09/12/24. The result was not done in four months and it was even more not working at the repair site, and the battery was also missing, that is, the electronic was dismantled.a scooter.
This is the most irresponsible service where incompetent specialists work!!!
I will add, the battery that was missing in their service was 1.5 kW, and they put it on 1.2 kW. And the so-called receptionist refuses all her spoken words. You can't believe a single word this receptionist says!!!
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2
May 6
A great team of guys. Everything was explained . The girls communicated sweetly and professionally. By providing the information I am interested in, thank you very much. The bike runs wonderfully
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January 14
I am satisfied with the service. After running 4,350 km, we serviced the Kugoo Note battery (replacement of dying cells + balancing), which we bought from them back in 23. After maintenance, the power reserve has noticeably increased, even in cool weather. Now the mileage is almost 5,000, everything is fine. It took about 3 weeks to complete.
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3
May 28
I do not advise anyone who has bad nerves, they say one thing, but in fact another, despite the fact that the scooter is not diagnosed, they say the diagnosis, the scooter stood for a week, no one touched it.
Calls and text messages are not being answered, I had to come and pick up the scooter !!!
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April 7
Thank you, we pumped the brakes very quickly and efficiently, real professionals are working!
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June 18, 2024
Terrible service cent!
Never contact them!
They took an electric moped with a flat tire 30.05
When the service was delivered , they did not inform me until I got through myself .
The number indicated in the act is incorrect, grandma picks it up and says that she has been ringing for six months for repairs(
18.06 I came for the moped myself, the master refused to glue as he is not responsible for the glue with which he will glue)
And the tires are not available and it is not known when they will be. But the price was announced immediately 200 rubles approximately, tire 58 , tire 150 although on the website it is 70 rubles and 14 days repair
On another service, it was fixed in 20 rubles and 40 minutes of work!
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3
1
May 9
Expensive and not high-quality service, they want to cheat on everything. The employees are not competent, they understand their "industry", they only know the template, but they turn it off
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September 26, 2024
I liked everything, the attentive and responsive administrator Natalia! the masters clearly explain the essence of the problem. and most importantly, no cheating! Thank you, I was satisfied!
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4
January 14
Excellent service. Always competently, quickly and reliably.
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2
May 1
In front of me, they brazenly refused the service of pulling up the spokes.
Supposedly for pennies , and a tedious repair procedure ....
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July 25, 2024
Terrible service center! Cooperates with the Smart Balance store, an interested person! The administrator Natalia, who is sitting at the reception, refuses to write conclusions about low-quality goods, issues template blanks, is impolite, unfriendly. It misleads people. I do not recommend this service center to anyone.
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2
April 19, 2024
Excellent service! Everyone knows their job! They gave an honest and fair assessment to the scooter that they wanted to sell to my son... By the way, the only negative review was left by the steamer , who overreached to such an extent... Everything is on the level, intelligible and understandable, I advise everyone... Thanks for the work...
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4
May 15
Good! But the toad is suffocating , you have to pay for a good repair !
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March 27, 2024
The center is bad, the work is expensive, the workers did not take care of my scooter (they jumped and broke the suspension), they give very small prices for buying scooters
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3
5
August 30, 2024
Excellent workshop, there were problems with the scooter, disassembled, repaired, explained how)
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5
April 9, 2024
The best service! 👍🏻💪Responsive guys, masters of their craft! Good luck and prosperity to you! We are only here for you!!!
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4
April 11
Clearly, quickly, adequately
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April 10, 2024
The guys did well, they made my gun race ready for the season.
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3
April 26, 2024
I did waterproofing, I drive for a month, it happens in puddles and in the rain, there are no complaints
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4
April 12, 2024
The guys are doing well, they are doing well
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3