Excellent organization. The staff is very polite. A friendly dispatcher. The masters are pros. The director is a very competent person. Special thanks to the customer service specialist.
Terrible service. The master does not come to the Novobelitsky district for a very long time!!! They don't want to fix anything, the dispatcher doesn't know anything. We will definitely change the service company!!!
I do not recommend this company. On 12/27/2023, we signed a contract for the installation of an intercom in the entrance and, accordingly, tubes in each apartment. they started installing the tubes only in February 2024. Without installing tubes for all apartments, they just took the door to the entrance and that's it. With each call with a question, and when the tubes are installed in the apartments, they are fed breakfast, the operator girl just hung up on the next call. The month of April, there is still no pipe, you have to go down every time to open the door to the entrance when someone comes.
The tube is working, but the door does not open after handling and after lifting the tube, the connection between the tube and the door has disappeared. They applied 3 times and can't fix it in any way.
So think about whether it is worth using the services of this company.
Terrible attitude towards the client. We are waiting for a week to fix the intercom, which breaks down every 2-3 months. They promise only to repair it, but until you call once — 5 there is no sense
I absolutely do not understand where the negative reviews came from. The story is this: 2 chips were needed. We arrived at the nearest manufacturing workshop, the price is 14 rubles per piece. Well ok. We come to pick it up, but we didn't make the chip, because one sector is encoded there or something like that. Go there, they say: They will make you there for 17 rubles. Mg... I come home, I look at the sticker above the "lock" of the entrance door to the entrance. I dial the number, a very polite girl picks up the phone on the second ring, accepts an application for 2 chips. Iiiiiii, after 4 hours, 2 new chips and a contract are brought to my house (by prior call and agreement). The cost is simply included in the fat. Isn't that a lot of nonsense?)))))
Thank you very much for your professional approach, efficiency and customer orientation!
We signed a contract, made an application for the installation of a new tube (when buying an apartment in an old house, the tube did not work). I left applications on the phone several times, they feed me with promises that they will arrive tomorrow, and now they have stopped picking up the phone at all.
07/15.24 I called the master, the intercom in the apartment broke down, today 23.07 there is still no master. They said our master is on vacation, wait for another master to come, I am a retired person living alone, I need an intercom before an ambulance. Absolutely not caring attitude
They always feed them with promises that they do not fulfill, they transfer everything to a "week"
But in the end, they won't do it in two weeks, if possible, contact another company, just not here
The organization's working hours are until 17:00. I arrived on 06/18/24 at 16:45. Everything is closed. There is no one in the workplace. I think the employer should pay attention.
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Алексей 13
Level 3 Local Expert
November 20, 2024
if suddenly the intercom does not work, or there are other problems with the intercom. Call them, they will all give up on you, and they will do absolutely nothing. So far, I have not met a worse organization)