Absolutely disgusting attitude towards customers on the part of the female administrator.
When asked about readiness, he answers, "am I looking into the future? Wait! You shouldn't have broken it."
They promise to call and tell if they can fix it at all (this is 2 weeks after they were given for repair!), as a result, another week passes and no calls.
Why is there a man sitting there who is dissatisfied with everything and accuses?