Sercotel Club Cayo Guillermo
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+34 630 93 02 37
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Business hours
24 hours
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25 reviews
September 17, 2023
We visited this hotel in August, I really liked it. There are many small one-storey and two-storey houses on the territory, each with its own area with sun loungers. The air conditioner was working properly. The food is quite tasty, very good ice cream, several types of fried meat and fish. The sea is simply divine. One disadvantage is that you need to take a mosquito repellent with you. There is a great program in the evenings, there are visitors, and there are from local animators – just super guys light up.
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October 15, 2023
Complete disappointment
Territory. Not small, green, not bad. But there is nowhere to walk as such and there is nothing to see except the bungalows.
Number. All the furniture is old, there is no kettle, towels and bed linen are gray with stains, a phone to call the reception, too. There are not enough outlets. And all this is not as sad as dirt, which is apparently the norm for them
.
The biggest disappointment. It basically does not exist. And even what is being prepared clumsily, as for pigs. Chicken is mostly bones slightly covered with meat, beef is scraps that are not chewed, pork skin (not pork and it is the skin) with hair. The fish is normal. There are no other seafood. But I don't like them either. There are no vegetables at all, the fruits are tasteless. No potatoes. The rice is cooked terribly, it's one sticky mass that it's hard to even put in your plate because it doesn't want to come off the tongs. On the hay bar, French fries fried in old black butter and rolls with sausage. To understand the tragedy of the situation, I am a woman, have little taste and am not particularly picky about food.
Restaurant.
Entering it, you will be greeted by a terrible smell of rotten oil and dirt. Dirty plates, stained glasses. The waiters are indifferent to your requests (except for one smile - puffy). Salt should be asked, there is no salt on the table. Spoons, plates for soup should be asked. Not publicly available. There are no napkins. There is only water and tea in the restaurant, which you also need to ask for and wait until they bring it, this usually happens by the end of the meal. Therefore, I myself began to go to the waiter and he pours, with a very dissatisfied face, as if I had come to his house.
Reception. Very friendly guys. All issues are quickly resolved.
Bar at the reception. Polite, funny. Lots of rum, delicious beer. Coffee is more or less, tea is terrible. There are no Cola, forfeits, etc. There are no juices. Carbonated water from a hose. They don't know how to make cocktails or don't want to. At least for a dollar at least for 5.
Beach. Beautiful, but small. Unfortunately, it will not be possible to swim. The maximum depth is just above the knee. There are a lot of shell fragments at the entrance. My daughter cut her leg. There are a lot of midges on the beach. Before 10 and after 15, they simply devour. And there is no escape. And throughout the hotel, even at the reception. It really spoils the rest.
I would never go to this hotel and I do not advise anyone. I didn't exaggerate in any way. I wrote everything as it is. Next, decide for yourself.
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September 11, 2023
The beach is gorgeous, white sand is always clean, beautiful warm water. Nice houses. But not quite clean linen and towels. And there are a lot of mosquitoes, from which more than one remedy does not save.
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