My favorite point of all where I sent it. The young man who works there is the best employee in the world, everything is always very fast and to the point, he will always help if something is not clear. I helped to send it even when the application was not working. The only disadvantage is that there is no air conditioning, it is not possible to stay longer than five minutes.
the worst branch in the city: the operator punched the wrong dimensions and the delivery rate, as a result, the recipient refuses to pick up the parcel, I'm also not interested in paying for round-trip delivery
. avoid this place.
It's absolutely not a convenient pick-up point, I ordered shoes, it's not convenient to measure there. You can also get caught and tear your jacket with a nail. There will be better SDEC points in Russia.
An excellent solution is to make the work schedule of the order pick-up point until 19, it's a pity I didn't look at the work schedule when placing an order.
It's normal, but the cafe machine doesn't work, this is probably the only minus.
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Д
Дмитрий
Level 3 Local Expert
December 16, 2023
Terrible service: 1) Rude employee
2) The employee himself "estimated" and wrote the declared value of the parcel. He didn't ask me anything. He "estimated" it significantly more expensive than the package actually costs, as a result of which I had to pay more for the shipment.
3) Demanded to unpack a well-sealed parcel under the pretext of prohibited items. Although the terms of delivery say: "the customer guarantees that the shipment does not contain items prohibited for shipment."
It is still unknown in what condition, in what time the parcel will arrive at the address and whether it will arrive at all.
I definitely do not recommend using the services of this organization.
1361070676
We paid for the delivery of the parcel in 1-2 days.
As a result, the parcel did not arrive on either the 2nd or 3rd day, which had a coordinate effect on our plans as customers. And when it is delivered, they do not respond. They do not see any problems on the hotline and do not go to meet the client. They also refuse to help in any way.
There is also no question of a refund for a service rendered improperly. They return 3% of the payment, which corresponds to 30p. From this position, the company is not even remotely interested in fulfilling the obligations it undertakes.
No package will be delivered on time if the penalty for violation is only 3%.
I forgot my passport, they called a few minutes later, asked me to come back to pick it up, thanks to the staff.
From the inconvenient: there is little passage space for visitors in the very premises of the SDEC
When unpacking, the parcel was opened, the contents were scratched, and a manager was contacted for quality issues, who is not interested in helping the consumer. The impressions are dubious
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1
Вячеслав
Level 12 Local Expert
March 18, 2021
I visited this office 6-8 times and almost every time I sent parcels to Moscow. It usually came out 22-28 rubles. And then I got to another office, and there they sent me for 9 rubles, I tried to send it several more times in other offices, it turned out to be 9-12 rubles. All parcels are very close in weight.
So think about why this is so, and I will not send any more to Kulman.