I sent several parcels to the Russian Federation. The girl behind the counter did everything clearly and quickly. In controversial moments, she made concessions and showed understanding, for which I thank her very much.
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Sergey N.
Level 6 Local Expert
April 14, 2024
To find it is a whole quest. There are no signs from the main road, it is impossible to guess at once that the inner, adjacent part of the building has commercial facilities on the ground floor
I like sdek. The delivery time from Moscow to Minsk or Minsk to St. Petersburg is incredibly optimized. 3 days and you have the goods. My favorite delivery service, with a convenient location and free shipping throughout Minsk.
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Anonymous review
December 2, 2021
I sent a parcel from Minsk to Moscow. It was supposed to take 2 days to get there, but a week has passed, and the parcel is in a warehouse in a transit city and does not move on. No one contacted me and did not tell me how much the delivery time will be shifted. To my requests for help, technical support says-wait and not as it does not help to speed up delivery. I called for 4 days in a row and nothing happened...I contacted this company because I needed urgent delivery, but in the end it is not clear where the parcel is and the negligent attitude of the employees.
The non - professional staff does not know what can be sent and what not . They were misled that they could not send it , went to another department , no one asked questions , looked at it and issued it , so employees need to learn the list
The staff is very friendly. Maybe I got on just such a shift: two nice girls, but the impressions are only positive. As well as about the delivery itself - they never failed.
We received the parcel quickly, there was no queue, but one drawback: the printer did not work to simply print the receipt. They asked me to wait, I refused, because I had to wait half an hour to print the receipt for the employees...It's such a pleasure. As a result, she did not do it by hand and left. I'm taking off the star for flaws.
They're being too picky about the packages. There is no such thing in other services. To send a package, you need a passport. What kind of nonsense is this? I wanted to send 50 grams of lubricant, so they ate the whole brain.
On the first day of delivery, the insurance amount was incorrectly recorded (the currency was chosen incorrectly). The insurance payment was not recalculated on the second day. On the third visit, the parcel was finally returned, but as it turned out, it was almost completely damaged. Although it was paid for insurance and an additional crate. I took off the crate outside the office, but I opened the box in front of them. The insurance payment was refused, because the wooden crate was not removed with them, but this was not agreed upon. Think about it before you decide to ship something fragile by this company.
Everything would be fine, but there is practically no parking. And when sending bulky goods, I would like to get closer. The work of the staff is pleasing.
They deliver quickly and cheaper than the post office. There are usually no queues. I send and receive cashback often, so far there have been no problems.