I spent an hour applying for a loan, and I waited for 15 text messages to confirm it. As a result, they wanted to register me remotely, given that I was in a bank, through the ISI, that is, I could do the same thing from home, and not through the office.It didn't work out because I'm not registered with the ISI. The loan was approved for me, but I couldn't get it. The next day, it turned out that my presence was enough to get a loan. I do not recommend using the services of this bank, as the employees do not know the specifics of their work, they try to push their work onto you by registering you remotely. Sberbank's website is also optimized only for Google Chrome, which has added a negative impact to this long process.
I had to deal with this office, I did a refinancing certificate for another bank, once for free, but they made a mistake, the next time it turned out that the certificate was paid, but again they made a mistake, only the third time it turned out, although the form should be standard. Every time I came in the afternoon, there were no people, the specialists were free, but I always waited from 10 to 22 minutes, which I consider absurd. In addition to money, I also had to write a handwritten statement for the certificate itself in the 21st century.
We came to the bank to open a deposit, took a coupon, waited 2.5 hours, it was my turn, but they started accepting people without a coupon, a bank employee brought me a piece of paper with a new coupon number written by hand and told me to wait until they called, when I asked why I should wait, they told me that they accept people by appointment, for Then why take coupons???