The service at the Savings Bank also surprised me very much. I thought it would take a long time to make an appointment, but it turns out to be very convenient: I chose the right time and came to a place where everything was ready. The specialists are real professionals, because they not only explained all the details in detail, but also helped me choose the optimal savings account that suits me. Now I manage my deposit through my Personal Account and it has become much easier, and I feel more confident.
I signed up for online service and was invited on time. The staff is very polite and attentive. Special thanks for the detailed advice on the bank's new services. It is also very beneficial that with a Savings Loan subscription you can transfer money to your family in Russia without commission. Plus, the mobile application is very convenient, I do all operations directly from my phone. The bank has greatly simplified my life.
I will make a reservation right away that my review is not so much about this branch of the bank as about the bank as a whole.
And so. It was December 24th. We took the phone in installments through the MTS store. Sberbank kindly approved a smartphone loan for us, we took it, and everyone seems to be happy. The contract specified the first payment in February. But in February, we received a call from the bank about the late payment. At the bank branch itself, they promised us to figure everything out. Figured it out... It would be better not to figure it out. As a result, a 12p payment appeared out of thin air, which was not stipulated in any line of the contract!!! By this time, the bank hadn't even bothered to notify him! When talking to a representative of the bank, it turns out that all the amounts in the contract are APPROXIMATE! Seriously? In the contract with the bank ? What are you using there?
As a result: a spoiled credit history, a spoiled mood and a complete aversion to this so-called "bank".
Sberbank impresses with its convenience. The mobile application is super convenient, I do all operations online without leaving my home. And the staff is always ready to help with any question.
The bank just helped out. I saved money thanks to the Savings Account for the transfer to Russia. It is either impossible to use other banks, or the exchange rate is unprofitable! I recommend it for transfers to Russia. Friendly staff, told us everything, helped with an important issue. Even before closing, we tried to make the payment quickly.
The place is modern and beautiful, there is not only a savings bank in this building, but also many other things. The staff is kind, the prices are also generally a place for a Businesswoman/man
I've been sitting for more than half an hour, although the queue is small. Only 2 girls work, and they take turns leaving for lunch) There are no questions for the girls themselves - they do their job well. Apparently there was no luck with the management.
A great bank. Spacious, convenient for visitors. The staff works quickly and accurately. The only place (out of three banks) where the registration of compulsory medical insurance did not shock the employee, and at the same time it took very little time.
Iiiiiiiiiiiitak! I was exposed to a scam attack via telegram, i.e., my friend was hacked and on her behalf, by voice!! With her voice, there was a request to send her money in the amount of 300 rubles. Considering her situation: the recent arrival of her mother and the move. I fell into the trap of scammers. And it was about 5 p.m. At 19-13, I found out that my friend had been hacked! I started typing in the SBER, after which they locked all the cards for me, without specifying the data! Thus leaving me without money! The next day I went to the bank, where they told me that I could write an application for a refund, but! It costs 40p and will be approved only if the reverse side gives the go-ahead! And now imagine- you want to send your child 80 rubles (for example), you are mistaken by one digit and you need to go to the bank in order to write an application for 40 fucking rubles! So that your own money reaches your own child. Result: ban
By the way, I wrote a complaint about the fact that it is impossible to block the payment with my own money, and that the application in 40p is wild game, to which I received an answer a la - we are fine and the payment was great. I am silent about the fact that almost a day in August, it seems, the bank stupidly fell
It was necessary to close the old card and open a new one, there are usually queues at bank branches, but I signed up through the website and the problem was solved. I signed up, I came, everything was done in 10 minutes. This service is a convenient thing, you don't have to sit around waiting
A completely boorish place. They lie to the eyes. Although this is the usual policy of the Savings Bank. Never believe the advertisements of the Savings Bank. You won't get any income, the bitch will get the income.
I like to visit this branch of the bank, everything corresponds to the status of the city of Minsk, and the attitude of the employees is also excellent. I often fall for such employees with my questions (Ekaterina Ruff, Natalia Klimovich), who always solved my questions only positively and I think these young people can be set as an example to others, the main skill is to bring any of my questions to a logical conclusion. in the team, it is necessary to celebrate more often, Thank you for choosing such people.
Everything is perfect, the staff is top notch, I advise everyone to come and you won't regret it
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Иван Полещук
Level 9 Local Expert
March 21
Every visit to the Savings Bank brings positive emotions. The staff is always friendly and the service is top-notch, which creates a pleasant atmosphere.
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Платон Рибусов
Level 5 Local Expert
April 26
It was a pleasure to contact this department, the staff was attentive, they prompted and arranged everything quickly, and the staff was good.
It's horrible. The longest and most terrible service. It's not the first time. When you come here on weekends, prepare for 2 people to work. The client is accepted for 15-20 minutes. If an acquaintance comes across, they just talk for life, despite the queue. I came to pick up the card - 50 minutes, 3 people in front of me sitting on the couch.
Terrible service!! It looks like such a big and solid bank , but they don 't want to work there ! I bought currency there in front of me there were two people in the only cash register in such a large bank, one cash register! I spent fifty minutes there, it's just terrible all the staff at the bank did what they ran back and forth with mugs in their hands, as if they went into a coffee shop, and not to the bank, when asked to invite the administrator, they spread their hands, asked for help because they were in a hurry, too, they refused referring to one cash register. If someone from the management reads this review, please pay attention to the work of the staff and to open several cash registers! I will add to my review your non-professional response! It was working hours at the bank! It's a pity that I didn't leave a comment in the book! Read carefully all the reviews that people write here. This is far from an isolated case for you.
It is not suitable for currency exchanges. The branch is large, and there is only one cash register. The waiting time is about an hour.
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Геннадий Золотов
Level 5 Local Expert
May 13
I've heard a lot of good things about Sberbank, so I decided to try it myself. I issued the card online without any extra cash, and literally a few days later I already held it in my hands. The application is good, I control all expenses from there. Local offices are always nearby, which is also encouraging.
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Д
Денис
Level 7 Local Expert
January 28
I'm a busy person, and I don't have time to go to banks. It's very convenient that I can manage my money online. No need to go anywhere. In addition, the bank's specialists are always ready to help by phone or online chat.
The best and most modern branch of the BEAC in Minsk (we do not consider Kempinski). Service with respect and individual approach to the client. There is a parking lot allocated in the hottest place in Minsk. All with a smile and solve the questions posed
They left half the country without cards and money. Nothing is working. Thanks!!
I need to offer my superiors to switch to another bank, otherwise you can stay without a salary. Tech support is not working, well done guys!!
This is the tenth time I've visited this branch and for the tenth time I want to leave a review about the same thing: they seem to mock with their slow service, even if there's one person in front of you, and there's a pack of free specialists in the bank, you'll still spend at least half an hour here, just because they all get high watching you you burn from the fact that they do everything 15 times slower than normal.
Yesterday I took out the First step loan. The interest rate is comfortable and there is no need to confirm income. The money was transferred to the card. A good option for young people.
I'm not thrilled. I opened the map, they told me one thing. I paid 40 rubles for it. It turned out that everything promised was not working. I just wasted my money.
Looking at the employees, it feels like they are on a chill, on a chill. And they also don't know the products that they offer
The terminal for accepting money does not accept money, it makes sense to write that accepting cash around the clock, I came to replenish the card as a result, just spent time.
Very few employees. There is 1 cash register. There is no consultant. To do an elementary procedure, you need to wait in line for an hour or more. The service at other banks is much better.
I bought currency online. Everything went smoothly. The interface of the site is clear, no unnecessary steps. Sberbank did well.
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Штурма Елизавета
Level 4 Local Expert
May 13, 2024
The attitude towards customers leaves much to be desired.
At the height of the working day (May 8th), employees do anything but customer service - they waited 20 minutes just to change money. At the same time, there were no people as such. We waited, lost time, and were nervous, although we could immediately withdraw money from an ATM – but even here it was not a task, since one terminal was empty, and the second refused to work in principle. As a result, there was not a very pleasant impression of the BEAC's work in Belarus.
It was necessary to change the currency. I waited for more than 30 minutes. There was no queue, there were few people in the morning. I sat and watched how the co-workers enthusiastically communicate between
by myself. It was only after patience ran out and I had to approach the chatterboxes that my number appeared on the scoreboard. There are a lot of employees in the bank, but they are of little use. I have met with such indifference to the client.
Very good prompt service. While waiting in line, I asked the staff a question. They helped, solved the problem and did not have to wait in line. Sberbank's service quality is one of the best.
A large number of "windows" with friendly staff, there is an electronic queue. The hall is quite spacious. Walking distance from the metro. There are enough parking spaces nearby.
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Валерия Рабтинская
Level 9 Local Expert
April 14
I chose to keep the deposit in Belarusian rubles because stability is important. I am sure that I have my money in safe hands.
It is not possible to change the currency
They said that three cash desks were working, but in two people just sat and consulted, and the third did not work at all
Terribly slow, even when there are no people. I couldn't change the currency in half an hour, because no one works at the checkout, or slowly, one person was served, and even that without a number.
The service is good inside, everything is newly renovated. However, I had a question about the service and the operator refused at first, but I insisted on calling the boss, he quickly decided everything and another operator served me
I would like to put 0.
Absolutely not a customer-oriented department. There are no visitors at all, but the staff responds to a request for help as if reluctantly... I applied to replenish the card, but I got the impression that it was a more difficult task for the staff to come up with, a total of half an hour of time spent (I emphasize once again that there were absolutely no queues!)
The Bank has not considered the issue of the absence of linking the client to a specific branch.
The Bank makes mistakes when explaining by phone the working hours of specialists working with sole proprietors.
The bank does not have a mobile application for android, you need to download an APK file with warnings about a malicious source.
In 2022-2023, I do not advise using this bank, it is better to go to other banks.
On a day off, visit a working department -"smetty like". There are a lot of people, operators from 2 to 4, waiting time is more than an hour. The girls are doing well, they are trying, but, as they say: One in the field is not a warrior....