Санта
70 reviews
March 19, 2024
Ok
July 12, 2024
I recently visited the Santa grocery store, which is famous for its pastries and its own production. Impressions remained mixed.
Of the advantages: The baking is really great. The bread, rolls and cakes are fresh and delicious, clearly prepared with love and attention to quality. The range of products of our own production is also pleasing: everything is fresh and high-quality.
However, there are significant disadvantages. Firstly, there are always long queues in the store. This is especially unpleasant, considering that there is only one cash register. Secondly, the staff often seems dissatisfied and irritable, which does not add pleasant emotions from shopping.
As a result, I would rate the Santa store at 3 out of 5. The quality of pastries and products is excellent, but the service and organization of the cash registers leave much to be desired.
See original · Русский
1
January 6, 2024
The former Vitalur plus/minus with the same problems. The range of products is good and diverse. The store is quite large, spacious, with a convenient location right next to the metro. There are storage rooms inside the store on one side, and the entrance to the trading floor on the other, which is extremely unfortunate. In the vegetable department, there are islands with fruits right in the middle of the aisle, leaving narrow aisles on the sides, where it is extremely difficult to miss, especially with baskets. The store has good cooking departments of its own production and baking.
Unfortunately, when I go there, mostly in the evenings from 19.00 to 22.30, I have to call employees to these departments, since they are not there, "catch" them around the hall, "shout out", ask from other departments. Sometimes there is a person there, but you need to stand in another part of the department, because just if you stand, no one may come up to you.
Or, for example, I witnessed a dialogue in front of me in the queue of the seller and the buyer, which lasted several minutes, a person's consultation on the composition of food, the availability of discounts, the filling capacity of containers with rolls and so on. I'm for communication if it's pleasant for people, but not when you have a queue, it's inappropriate.
All this is inconvenient and time-consuming, which is sometimes very short. Plus, if there are queues at the checkout, it just happens to be indecently long, even if you quickly took the goods you need.
(I do not know if there are not enough staff for such a store or if they are just on a break, it is INCONVENIENT and UNPLEASANT for me as a customer).
Also, it is recommended to check the products in the bakery department more often, sometimes there are just "stone" buns.
After such situations, during a visit to the store, wishes a pleasant evening to absolutely every customer (whether it's a very drunk and shabby-looking man or an old woman deprived of life who just screamed and comes to quarrel to get at least some communication for the day, otherwise she can't) nervous cashiers look like condescending mockery, because it would be better if they could just remain silent where it is not necessary and looks insincere, but they should, since these are service standards/necessity/obligation; which provokes their additional burnout, by the way.
It is convenient for me to visit this store. I hope everything will get better soon. If not, you'll have to go to another one.
Understanding, patience, prosperity and no burnout to the staff and their clients.
See original · Русский