Sanit.by
90 reviews
December 5, 2024
The best plumbing store in Belarus! Everything was clear: from ordering a toilet bowl, help with the selection and delivery to the apartment. Efficiency, quality, guarantee, well-coordinated work of Sanit buy and satisfied customers. After placing the order, the goods were delivered to us on the next one at a clearly agreed time. Well done guys!!! The driver is a cultural representative of the company, arrived at the time with a warranty card. Thank you for the excellent fast delivery and high-quality product.
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4
2
May 27
A very good store, consultants help with the selection of goods and suggest the most advantageous offers. We bought a Triton Europe 180 bathtub and after a while a factory defect was revealed, a replacement for the product was agreed through the warranty service department, which was delivered to the entrance and the driver kindly helped to lift it to the floor.
Thanks to the entire Sanit team.
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April 1
A great store, all the plumbing was picked up in this store and we were completely satisfied. Delivery is fast and always at a convenient time. The drivers are very polite. Service at the European level
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1
November 16, 2024
An amazing store! I used the services for the first time and did not regret it! Ruslan, the manager, very quickly helped to choose the right models of bathroom accessories. The issues were solved literally right away, for which he had a huge plus.
We were also pleased with discounts on plumbing and furniture. In general, I was satisfied - there were no problems for the most part.
I also want to especially mention the deliverer and the delivery service itself - everything worked at the highest level. The driver drove to the entrance by agreement, patiently waited until we checked everything. For which I would like to thank him very much!
In general, the guys are polite, they worked perfectly, well done!
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May 12
An installation was purchased in this online store (Berges Atom 410 installation kit with Niagara Vista NG-9301 button and toilet bowl).
After installation, it turned out that there are significant shortcomings in the work.:
1. Very noisy drain! I have never seen such a drain anywhere.
2. It does not wash off even an ordinary napkin with the first touch. I have to press it several times.
We contacted the store. The formal answer is: "Meets the requirements of the state standard," but what works is noisy. :"It seems to you", does not wash off: "It is better to press the flush button", when asked to send specialists from the service center to identify the shortcomings:"We're not leaving."
Complete lack of desire to resolve this issue.
I DO NOT RECOMMEND contacting this store.!!!!
You'll have to contact
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May 8
Very good communication experience with this seller. The website is full, the prices are up-to-date, the managers are all competent and polite. A wide range of sanitary ware at reasonable prices
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December 19, 2024
The most disgusting quality of the product and service. If possible, then avoid this store, because you may regret it very much!
A 120*70 steel tub was purchased. After installation by the master, a month later a small crack formed at the place of soldering of the support (+ this local soldering is clearly visible from the outside) to which the legs were attached. Since the bath was not particularly used, because there was no hot water (due to gas), I applied under warranty. They asked for photos and videos of the bath, I sent them, but the practical manager asked for additional photos and videos every day (for me, it was extremely difficult, because I did not live there). When everything was sent and the manager's call was answered that the bathtub was to be replaced, they began to discuss when they would come to pick it up. I was waiting for an agreement on the day for about 2 weeks, at the same time, I called up 2 more times and found out that the master's payment was not compensated for me, dismantling and lifting - on my own. And so, the day came to confirm the replacement date, and it turns out that all this time, I was wasting my time and effort on dismantling, because the manager was mistaken / confused (all month). And a bathtub with a clear soldering defect, not a warranty case.
Thank you very much for your attention to my experience with this mess (store) and I hope you choose another store!
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4
May 21
It's a great store. The delivery is top notch. We purchased a shower cabin, a closet, a sink, a faucet, and an installation for the apartment. It's just great. We definitely recommend it.
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January 22
12/03/2024 I bought it in the Sanita online store.by Ambassador Kingston shower corner. When the master came to install the cabin, it turned out that some of the components were missing: glass holders and 2 corner connectors. I immediately reported this to the support service. The technical support service is a separate story. They talk very rudely on the phone, they lie all the time. The young man, Svyatoslav, behaved simply boorishly, interrupted, did not let him finish, and eventually pronounced the syllables "To svi-da-ni-ya!!!" several times. Eventually, after several days of "pleasant" communication with various specialists, I was informed that the parts would be ordered from the manufacturer, and they would arrive in 40-60 days. Can you imagine 2 months without a shower!!! I said that I was not satisfied with the timing and asked for a refund or a replacement for the cabin, which I was refused. As a result, I was ready to buy the missing components myself, but I couldn't find them anywhere, either in stores or online. I tried to contact the management, they didn't give me a phone number, they told me to write to the manager's e-mail. The management doesn't get in touch, apparently there are too many people like me. If you don't want problems, avoid them. As a result, I wrote a complaint to the Consumer Protection Society. I'm waiting for the result. I regret that I did not read the reviews before buying. Definitely NOT RECOMMENDED.
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May 1
I ordered a washbasin from this store. Upon receipt, no significant defects were found near the house, but upon inspection of the washbasin at home, several damages were noticed. There is an assumption that this is a factory defect, but it is clear that no one will demand a refund anymore, since this can be attributed to "damage when ascending to the floor", again due to the fact that delivery is carried out only to the entrance. The advice to future customers in this store is to inspect the goods in detail upon receipt in ALL PLACES in order to avoid such situations)
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December 14, 2024
The goods were not delivered at the appointed time. They did not call back themselves, they did not inform about the transfer. If he hadn't called back, it's not clear if they were going to bring him at all. because my claim to the manager caused surprise. Sorry, but the offer to bring the goods in 4 days from the previously agreed... - not an offer.
As a result, I used another company that was able to deliver the goods.
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3
September 5, 2024
It's not the first time I've bought everything for the kitchen, bathroom and toilet in this store!
The range is huge, the prices are good!
Manager Sergey helped with the selection of goods, offered different options, was polite and tactful. We made a good discount on the entire order. The order was delivered to the apartment, neatly and on time.
I plan to contact more sanit.by . I recommend it!
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March 10
It's not a bad store, I ordered a cabinet with a sink, the delivery was postponed several times, but then everything arrived, we even made a good discount for postponing the delivery.
Prices are lower than in many places.
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November 6, 2024
The site is strangely executed and it looks like they are not updating it.
The product is out of stock, but not only can it be added to the cart, but also paid for.
Then the "Polite manager Eugene" calls you and says from the doorway, but there is no product, you have not read it carefully..
Now the question is: is it really impossible to make this comment near karzina, that you specify the goods, do not pay, they wrote in the description in small print, I attach a screenshot of a wonderful correspondence.
Dear supplier, 1: update your website, 2: teach managers not to accuse customers of inattention, but to use a conversation format in which you really have a footnote, but it is written in SMALL print in the description, and in general would like to learn the style of business communication. I buy, you sell, tonality is extremely important.
The sediment is unpleasant, the manager is unpleasant.
I took the refund and ordered it elsewhere.
I should have read the reviews below.
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5
1
December 14, 2024
I ordered a Welt wasser shower cabin made in Germany. But the fastest way is Chinese.The quality is disgusting, you could have bought this quality cheaper. I don't recommend it .
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August 15, 2024
Many thanks to the staff of this organization, namely Svyatoslav, for the quick and competent solution of my plumbing issues.
The largest store in the Republic of Belarus with the best prices and service for plumbing equipment.
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November 5, 2024
Terrible company…
We ordered a pedestal for a washbasin with a countertop, based on photos of installation examples, and in fact received a countertop with a hole for a mixer in another corner of the countertop… Naturally, the washbasin and the mixer do not reach each other, and if connected as is, the mixer will pour water on the countertop😅
The support service refused to admit their guilt, saying that the pictures are attached for review, and the countertop is made absolutely correctly ... according to the drawings that are also presented in the product card, only the moment is not taken into account that not all buyers understand the drawings.
Absolutely no customer orientation…
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1
April 23
It's a great company, I bought all the plumbing there, I was satisfied, I recommend the friendly staff to everyone
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August 14, 2024
I ordered a bath on the store's website. We completed the order well . We agreed on the terms and brought them without delay, warning by the hour about the delivery. Later, I ordered a pencil case and an unforeseen situation occurred. A locker was brought, but when unpacking it turned out to be a completely different package. During the next day, we contacted and agreed to replace the locker. Another one was brought in 2 days later. I really liked the fast and competent work of Stanislav and other guys who helped him quickly resolve the conflict situation. A good store, attentive staff.
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November 4, 2024
Excellent product quality, incredibly polite and helpful staff who will give good advice! Fast delivery at a convenient time!
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November 14, 2024
A terrible store, I ordered 4 times, the right one has never arrived yet, now I will definitely refuse to shop in this store. The product often (according to the photo) does not correspond to reality in colors and shades at all, they constantly confuse something. They claim that the gifts are put in a set, 3 napkins of some kind, but these gifts have never arrived yet, laughter and that's all.
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August 14, 2024
Disgusting work of specialists. I ordered plumbing and a shower tray back in early July.
The plumbing was delivered, and they fed breakfast with a shower tray for another 4 weeks, as a result, they never brought it, I had to order another one.
Then I ordered a bath, they were supposed to deliver on 08/14/2018 from 18 to 23 pm, canceled all plans, ordered tickets for the master, as a result, no one called until the end of the day, it turned out they just forgot about my delivery (the master had to pay a penalty and tickets). They scheduled delivery again the next day, made a 30p discount, upon arrival of the courier it turned out that the consultant changed his mind and made a 10p discount, made me a fool, saying that I had forgotten everything and confused it.
Disgusting service, no respect and customer orientation, they call back not after 5-10 minutes, but after an hour at best, or even forget, joint by joint. Never contact this store, you will save yourself nerves, money and time.
If you don't know how to work with people, don't work at all.
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5
April 2
I'm making an order for the second time, I really like everything, nice couriers , great product
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September 10, 2024
My second purchase in this store (Rea washbasin). Previously, I purchased a suspended toilet. And in the first case, and now, starting from the consultation and up to the stage of delivery of the goods, no complaints or complaints have arisen. Everything was clearly explained, the goods were delivered in a complete package. I thank the staff for their professionalism!!!
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May 16
Attention!!! Carefully INSPECT THE PRODUCT, make sure that it has no defects or damages. 26.04.2025. My order has arrived. Roxen Urban 600190-01 Rimless Soft Close. The product was of inadequate quality. Someone gets lucky in the lottery, but obviously not me.: I was offered a discount for cracks in the tank and 40 rubles for bowls. I'm not satisfied with this, they're making a replacement for me. They bring it in a second time, and there's a piece of the tank that's broken off. It's simple: God loves the trinity. I make a replacement for the third time and again... This song is good – start over. I ask when they'll bring it to me... We will clarify and call you back. It's been five hours, and I'm calling again... They tell me the order will arrive on Friday. I take it at work at my own expense. Friday is coming, and I'm waiting... The miracle did not arrive. 12.05. I'm calling, I'm interested... Sorry, I forgot... Expect delivery on 14.05. They arrive, there is a crack again, they covered it up and hid it... on 05/15/2025. The money for the product was refunded. Can I recommend this store? Unfortunately not!
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July 1, 2024
Do not contact this company, they have clients in parallel, one more one less ... They do not miss a bad review of their work. I ordered an installation and a mixer. They talk about the delivery time only two hours before arrival, they did not arrive at the appointed time, they called three times and asked how to solve this situation. I waited four hours in the heat with a one-year-old child for delivery! Since the new building is in another city! They said we have delivery from 7 a.m. to 11 a.m., wait… As a result, there is no order, time is lost. I do not recommend the store.
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March 19
Excellent plumbing at a pleasant price. Highly recommend it!
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July 1, 2024
Terrible service. I purchased a Santek League 1WH302141 floor toilet. Delivery was postponed 2 times. Finally, when they arrived, the driver was in a hurry. I examined the goods and found no obvious signs of marriage. But then, when I was about to install, I found a chip on the tank under 5 layers of adhesive tape, which was glued to the lid of the tank. The chip was clearly made before transportation. I made a claim to which I heard in response with a grin, come and buy a new tank. And you don't have to leave any calls on their website. If it's bad, they won't post it anyway.
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5
July 14, 2023
An excellent intranet store, I bought a shower stall, all the details of the purchase were explained, I was pleased with the free delivery to the porch. There was a small crack in the lid of the cabin, removable, the store was written off and offered a solid discount, which was received after 2 hours. There were no delays, the specialists were very pleasant and polite. What pleased me was that you can get through immediately and get advice, unlike in the 21st century, where it is practically impossible to get through, I also ordered a booth, postponed the delivery time 3 times, waited 15 days and contacted sanit.by I solved the issue in 2 days. I recommend everyone and success to the company.
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January 24
It seems that the store is quite good, but that's before the first problem with the product. We are always happy to sell, but not to provide after-sales service. We bought the product, it didn't fit, and requested a refund. The managers redirected them to the boss, who, as a result, did not respond to any of the letters, demonstrating complete disregard.
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December 1, 2023
It is better not to contact this company.I am more than sure that the employees themselves write positive reviews here.We bought a shower stall from them in Brest. The company did not even provide us with a receipt or a guarantee. They sold it a week ago, but there are still no documents.Moreover, please note that they post only positive reviews on their website, and this once again suggests that it is better not to contact them. That's what the operator said :THEY FORGOT to put the documents, i.e. they absolutely do not care about the clients.And here's another thing: they delete negative reviews about themselves EVERYWHERE. The cabin we bought is leaking. I had to call another master to fix the leak.On YouTube, all negative reviews are also deleted. Reader, if your wallet is dear to you, then do not buy anything from this company.
And, by the way, unfortunately, how many years have we been using their shower cabin-the rain has started to fall.And there's nothing to say about a rain shower.
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5
September 23, 2024
Imitation of warranty service, in the presence of obvious factory defects, they start talking about damage and about some mythical video that they shoot for each product, although everything comes dirty. When buying, check everything from top to bottom, or better yet, choose another store
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July 11, 2024
"Thank you" to the courier for refusing to bring the installation and the toilet to the floor before the door, as agreed in advance. I just wanted to leave everything by the car and drive away. Well, at least I helped to bring the installation (it's easier), the toilet was carried to the floor by themselves.
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September 14, 2024
I bought a not quite standard bath, I had to wait.
The bath arrived on time, the staff contacted us themselves, they did not ask for an advance payment, the delivery was as agreed.
Thanks!
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April 19, 2024
It's a good site, it's not the first time we ordered the product. Very qualified help is provided by online consultants. I would like to mention the operator / consultant Ilya! He withstood my two-day questions about the sink and mixer! The choice is made! Thanks!
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December 13, 2023
A good online store, the staff is responsive and always ready to help with the selection of goods, a wide selection of any sanitary ware and faucets.
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October 15, 2023
Just a disgusting Sanit job.by in conjunction with courier delivery. We contacted this company twice and had problems with the delivery of the goods twice, and the last time with the received goods. In the summer, we made an order for a glass shower door and installation, postponed the date and time of delivery three times – if you don't know when this delivery will be carried out, in principle, you tell the client: "They will bring it then, I don't know when", and don't feed him breakfast every day. People work and can't puzzle over how to accept the goods every time, because employers don't care about our problems with delivery, just like companies, apparently, don't care about their own customers. The next point: the website states that payment by bank card is possible, but neither for the first nor for the second time, we did not use this mystical mobile payment terminal, then why do we even indicate on the website information about the possibility of payment by bank transfer? Further worse, the order for a white matte cabinet with a countertop was made on 09/25/2023, it's October 14, the money has been paid, and there is no sign of the necessary cabinet, but they are fed back with breakfast regarding the delivery time. The circus with delivery began: a call on Thursday, with wild apologies (a separate respect to this employee, who was the only one with whom we communicated, apologized for the situation) that delivery would be possible only on Saturday. They called back on Saturday: here, without ceremony and apologies, and said that they would deliver the order on Sunday from 12:00 to 14:00. On Sunday after 14:00 – they didn't even call, but just sent an SMS that the delivery would arrive after lunch. The order arrived and was paid in full, only in the evening it turned out that they brought a glossy white cabinet – they mixed it up, but they took the money correctly, as for a matte one. On Monday, 02.10.2023, I call the support service, explain the situation, they say to fill out an application on the website and within a couple of days the complaint department will give an answer. On the evening of 02.10.2023, I send an application – a notification appears that the application has been accepted. I call back on Thursday 05.10.2023 to find out in what light the solution of the issue is and the manager informs that there is no application, they say, do it again, then we will call to make sure that the second application has definitely reached. On Monday, 09.10.2023, they call back and say that the request has been resolved positively, the cabinet will be changed, delivery according to the standard: Thursday and Saturday, and immediately warned that, most likely, it will be on Saturday. A call on Friday with assurances that delivery on Saturday will be carried out from 07:00 to 23:00. The long-awaited Saturday 14.10.2023 comes a call from the manager with the news that it will not work today, and the cabinet will arrive only tomorrow. Shoals in the company then with cashless payment, then with delivery dates, then with the collection of the correct order. To work Sanit.by more questions than answers. The operator collecting the order mixed up the glossy and matte cabinets – is it probably "my" fault? I seem to be to blame for the fact that Sanit.by is unable to agree with the courier service about the timing... The attitude to the client is "fuck off, you're a fool." When talking to a Sanit specialist.wu said that it was "nothing to do with us, we work with a courier service – call there." The courier service sends a call to Sanit.by , since this is also not their fault, because the order for delivery to them was received only on Friday and they do not have time to dilute everything. I order the goods not from the courier service, but from Sanit.by after reading on the website that they have a vaunted "organized own delivery service that will promptly deliver the order, etc." – and there is not a word on the website about Smart Delivery LLC, which actually delivers orders. As a result, I am kicked from one operator to another – the issue has not been resolved, there are no attempts to solve the problem that the managers themselves created. None of the "senior specialists" can answer the questions posed. That is, I paid the money as it should be, as a result, the goods were brought the wrong one, all delivery times were postponed several times and now I need to look for people to receive the goods, whom and where you want! There's not even one star to put up for.
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9
January 4, 2024
I bought it in the sanit online store.by the BLB Atlantica bath (180x80). After about a year and a half of operation, a defect appeared in the form of a chip on the enamel, which subsequently peeled off to bare metal. The localization size is approximately 2-3 mm. After contacting the support service, I was given the number of the complaint officer. Several attempts to contact by phone did not yield results, so I outlined the whole situation with a personal message in Viber, also provided a photo of the defect itself from different angles, a warranty card and a payment receipt. Alexandra, such a name is indicated in the profile, already from the start "determined" that the cause was mechanical damage. In parallel, it was recommended to fill out an application form on the website, which was done. That day, we still talked live, and already at the initial stage there was a "desire" to sort out the situation. After 18 days, my intuition was confirmed - I was informed on Viber that the manufacturer classified the defect as mechanical damage. At that moment, it was both funny and sad, since according to the legislation, the buyer solves all his claims issues with the seller, and the manufacturer's opinion has nothing to do with it. There is such a thing as a hidden marriage, and in order to confirm or deny this, it is necessary, at least, to conduct a quality check. So, while the product is under warranty (in my case, it is installed for as much as 30 years!!!), the seller must prove all the circumstances of the defects. To my question to Alexandra's employee: "what document confirms the refusal, and on the basis of what is the mechanical damage classified?", she replied that they would write again additionally and ask for comment. The conclusion suggests itself - was there any request at all? Doubting the competence of this employee, I re-provided several new photos and videos of the chip, and also pointed out that the nature of the LCP defect that occurs during mechanical shocks has a completely different form, therefore it is at least incorrect to draw such a conclusion in absentia from the photo... It took another 7 days when they sent me the final response from the manufacturer, where someone's fantasy "the bathtub was subjected to a very strong blow that pierced the steel, and this cannot be a manufacturing defect, since the blow was so aggressive that it tore off 3 layers of enamel." Firstly, they did not provide a written document, and secondly, the wording of the answer categorically did not suit me. By the way, after another 10 days I was still provided with a written response, but there is one thing, according to paragraph 12 of Article 20 of the ZoZPP, I turned specifically to the seller, not the manufacturer. According to the law, a quality check must be carried out, or, if there is no desire, an examination. The costs for this, including the transportation of a heavy bulky product, fall on the seller, in this case the online store. The sarcasm is also that on the site itself, in the "exchange and return of goods" section, it is beautifully reported about the positive decision of 99% of all incoming customer requests, and as a result, employees are in correspondence, and just dynamite you. And one more important fact about the "client orientation" - after digging through the reviews, I found a very similar situation with the buyer Natalia, who also purchased an Italian bathtub, on which holes began to "form", about not very pleasant communication with an employee, etc., there she was kicked off because of the uncooperated legs and, as a result of all this, incorrect installation. And then I remembered the questions about the legs and all that, by the way, I bought everything in full. And in my correspondence, the employee's response was based on many years of experience, and that there were no such situations, ay-ay-ay, it's not good to lie like that!!! The question remains open - there is still enough guarantee.
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December 14, 2023
We bought a set from them in March 2023: a heated towel rail, an installation + a toilet. The towel rail is good, the installation is also good. It's a pity not to say this about the toilet. Realizing that something had to be done, they called the complaint department. Only Alexandra raises there, you will immediately recognize and remember her))) Just a tip: ask only direct questions! It is unclear who will be made of you, your master does not know how to do anything, try to hire another one, we work strictly according to the law... If possible, take the marriage immediately to the warehouse, do not wait and do not waste your nerves! Calvary 33/3 or 33/6. The office is a neighboring building. As soon as Alexandra realized that we were coming, she called and it turned out to be interesting. It turns out that other fasteners were supplied with this toilet bowl and there are no others in stock, we will change you to another toilet bowl (no, the fasteners are all standard). Disagree, read the reviews! As a result, they asked for a refund and then it started... As a result, we switched to raised tones at the office and called a police officer. An application for a refund was written with him.
PySy: Keep boxes, receipts, guarantees and presentation until complete installation! Do not agree to an exchange if you do not want to eat breakfast-the day after breakfast. The sales department, the complaint and the director sit in the same room, at most through the wall. Believe me, they know about you and no one will help you! I have already decided for myself, there will be no money - pre-trial and trial! Comrade, take care of your nerves and money - order somewhere else!
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March 5, 2024
In the store I bought a set (cabinet with sink) with delivery to Zhlobin. I placed the order online. The manager called back quickly, clarified all the details. The order was delivered on the specified day and time. This is my second purchase in this store. There are only positive impressions from the work of the store.
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October 6, 2022
A great store, lots of discounted products and there is delivery. We have been shopping here for years, there is a store map. Very smart consultants, I always call if you need to clarify. Our last purchase was faucets in the bathtub, one with a watering can, the other on the sink. In the store, we were advised to Grow, additionally bought a chic shower head and a hose, it turned out to be more expensive than planned, but it's worth it. And thanks for the free shipping!
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February 26
They gave me a big discount on the installation. Although their prices are already not high.
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January 31
They deceive people by specifying European manufacturers, instead of honestly specifying the country of manufacture and the country of the brand. It's all the same when receiving the goods it turns out. They also justify themselves by saying that now everything is Russia-China. Well, specify them.
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January 11, 2024
We ordered an installation, a ladder and a heated towel rail there at the beginning of the repair. The only ones who got through on Saturday and got a mega-cool consultation. Special thanks for that. Then all the plumbing repairs are only there. Guys managers are just guys with knowledge of their business. If there is plumbing, then only there. Thank you profs.
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May 27, 2024
Well done!! They work honestly, the range is rich, there are discounts and delivery!!
I recommend it)))
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March 21, 2023
I ordered a shower cabin for the cottage. There are no complaints about communication with the manager and the presence of any complaints. Delivery outside the city is free (thanks), but there is no possibility to specify any specific time in advance, only a day. I had to go to the cottage in the morning and wait for a call from the delivery. As it turned out, it was in vain, because after lunch they called back and said that the cabin "did not fit" and postponed delivery to the next day. They reacted very specifically to the request to deliver at least in the 1st half of the next day: they promised to make a note and inform, but in the end the driver called at 7 a.m. and said that he would be there in 20 minutes. The desire to contact the store in the future began to disappear.
During the assembly process, it turned out that there was no small package with decorative plugs in the package. When asked to help solve the problem with the shortage, they said that I did not notice it myself and threw it away. And they strongly do not believe that a small separate package was not put in production.
Well... minus one client. I advise the rest to check all fasteners and fittings to the screw.... In front of the delivery
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5
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September 18, 2023
A disgusting company that does not want to be responsible, the staff does not understand how to work with documents (manager Daniel suggested to me that the driver sign the warranty card) and this, sorry, refers to documents for the return of low-quality goods.Menger does not understand that there is a return certificate and an invoice and I still have not received the LOAN money back.I would not like to, but I assume that this will all end with my trip to the prosecutor's office.And I advise everyone not to contact such irresponsible sellers.
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7
March 12, 2024
Disgustingly organized work, I do not recommend it to anyone, for all attempts to get complete information on goods and delivery, employees include fantasy, where they need specifics, pronouns))) In general, do not waste your time and health!
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4
April 15, 2023
I ordered a bedside table with a washbasin. the washbasin was brought by another model from another manufacturer, although this was notified in advance. we did not refuse. A bedside table of good quality and design. But there is a problem with the washbasin. Outwardly beautiful snow-white, but there is a shortage of ceramics on the drain.. it looks like a chip, although it does not affect the functionality yet. the manager promised to give a discount on this in the form of a top-up on the phone, which was never received. Why was it necessary to promise?????? after that, somehow there is no desire to order anything else... unless as a last resort
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3
May 3, 2023
My review of the work of this store has also matured.
We ordered the product, initially delivery was planned for 04/27, but in the morning they dialed us and told us that the toilet was defective and if it was not burning for us, then they could arrange delivery on Sunday. We agreed, because we needed the product by 1.05 (there was an agreement with the plumber). On Sunday, at 9 a.m., we were already ready to accept the goods, I specially wrote at my own expense at work to be sure that everything I ordered had arrived. No calls before 16:00…I already strained and began to look for the store's contacts to clarify information... From 16:00 to 22:00, I only heard that they would dial me ...
At 22:00, they called me and said that 1.05 from 18:00 to 21:00 they would bring me. Excuse me? Is it okay that 1.05 is also my working day? And even before 21:30! They offered to deliver from 21:00 to 23:00. I asked a reasonable question, but how do I accept the goods? Under the lights? And who, if anything, can prove that a possible marriage was not visible under the lantern? As a result, the delivery was postponed to 3.05 .
But the most interesting thing is that Sanit.wu just dusted off his hands.1.05 there was not even a call clarifying.They gave the goods away, and then figure out for yourself where your goods are, whether they will come to you ... The manager had only one answer, ask the parents to accept, but apparently did not think that the parents are elderly, live in a neighboring city and if something happens, there will be no one to make claims again! After all, the act will be signed! This is the first time I've encountered such a situation, and I often order goods from different platforms for repairs and construction, since I don't have time to go shopping.
"Thanks for the service."
I strongly recommend becoming more customer-oriented.
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