I leave a restrained but extremely unsatisfied review of the visit to the department. There was a problem during the visit – an absolutely unintuitive location of the payment windows. Despite the numbering and the scoreboard, the desired window was not in a logical row, but in an unobvious place, which is why I missed the queue. When I asked the staff to at least place an explicit sign (which would seem to be a minimal show of respect for visitors), they coldly replied that this was not their area of expertise, and sent me to the head of the department. Instead of listening and thanking for the feedback, I had to face manipulation: lengthy explanations that only angered other waiting people. As a result, not only was I not heard, but I also found myself in the position of being "guilty" in front of the rest of the visitors. Such an organization of work and attitude towards clients contradict common sense. At a minimum, I ask you to make simple and understandable pointers. As a maximum, I ask for proper interaction with visitors. I hope this review will not be ignored, as they ignored my request on the spot.

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Екатерина

Level 8 Local Expert

It's good that there's an electronic queue. It's beautifully made inside. The disadvantage is that there are a lot of people and you always have to wait a long time.

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Владимировна

Level 12 Local Expert

Spacious, bright, clean. With the advent of coupons, there are fewer queues. The operators are polite. In general, I am completely satisfied with the quality of services. It's also great that there is a terminal.

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Rups Rup Belpochta

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