Royal Flowers
Business hours
24 hours
Directions
Baikonur
920 m
Satpayev Street
195 m
Customer traffic and business hours
11:00Usually moderately busy
Mon
Tue
Wed
Thu
Fri
Sat
Sun
9 reviews
April 25, 2024
I was surprised by the low level of service:
1. correspondence with the manager. I didn't have time to write all the details for the order, I was already being asked to make a transfer for payment🙂
2. the bouquet that was collected was significantly different from what is in the picture (attached a photo of expectation / reality). I asked to redo it, to which I received the answer "we will clarify now" and after that no photos or clarifications, I found out what the bouquet looks like only at the time of receipt
3. she indicated the time at which it would be convenient to receive the bouquet. they call me 3 hours before it and ask if it is possible to deliver early, since the courier may not be in time later. then why do we pay for delivery? it was already easier to offer Yandex if your courier does not have time. I refused because I wasn't in the building where the event was taking place yet.
4. The courier was 15 minutes late. Still, if the courier does not have time to deliver, why can't we offer Yandex. In addition, I had to find out where the courier was and how soon he would be through the manager. usually, if someone is delayed, they report it themselves. especially if it's a service.
Royalflowers has very strong marketing, but the service is lame (I was surprised at the lack of professionalism, I definitely did not expect this. I hoped that I would save time and not have to get involved in something that could have been solved without me, but I had to try to get a high-quality product
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1
July 16, 2024
The prices for flowers are cosmic, in others they are much cheaper.
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1
June 12, 2023
Great company, unusual bouquets in boxes. The store is in a convenient location with parking.
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2