For 2 weeks, text messages went nowhere, because due to some kind of accident, our alpha name flew off, and they changed it to us without coordinating with us or notifying us in any way. They commented on this: "We do not have the opportunity to notify all clients personally, all information is in the personal account." Although they notify you personally that the SMS will end soon.
There was no way out of the situation, the SMS messages spent in 2 weeks flew to milk, the customers were without important notifications all this time.
The work of managers in problematic situations with guilt on their part leaves much to be desired.