I will describe what I did not like, which the hotel administration may take into account in the future.: 1) sometimes the sea is dirty, and only the garbage that washed ashore is cleaned. Take a net and you can remove what is still floating in the water. 2) it's unpleasant when after every visit to an a la carte restaurant, as well as the maid on the floor, everyone asks to enter the QR code and write a review about them, pointing to their name! People came to rest. Why are you bothering them so much? 3) terrible music both during the day in the pool area and late at night. Why can't you turn on relaxing music at least during the day? Late at night, it generally hits the brain. And many of them have numbers that look at your animation. 4) Children's animation is terrible. It resembles some kind of cheap boring event; 5) slow service in a restaurant - you order wine, tea, etc., and sometimes you wait so long that you go to get it yourself, or remind the waiter again; 6) people on the floor next to the room sometimes leave dirty dishes and leftovers. One day, from the very morning until late at night, NONE of your staff cleaned up this garbage, like it wasn't their job, they just cleaned the room inside! What's in the lobby? Garbage (plates with leftovers) throughout the day so I lay in the lobby next to several rooms, until at 19:00 I went to the reception with a complaint to clean up! This is not normal!
It's a great place. The beach is very big. The food is good, no heartburn. Alyakart restaurants are good. The only jamb, a family of 4 people is accommodated in a family room, in fact in one large room with 2 beds. The floor of the room is occupied by one bathroom. This is very inconvenient and unpleasant. Because of this, I'm unlikely to go again.
The food is amazing. The area is magnificent. The beach is great. The service is at the highest level. The staff is wonderful. It's just a fairy tale. Thank you so much for the rest.
I must say right away, I read the latest reviews before the trip and was a little upset. But since we went with a 2.8 child, the most important thing was the sea and the beach. And besides, there are no lint at all. As for the hotel, it has recently joined the Rixos network. The staff is trying very hard. It can be seen that constant work is being done on improvements . Upon check-in, we would like to say a huge thank you for helping Yana, who is sensitive and very responsible. He tries to satisfy the requests of even the most pampered travelers (I mean us))). Thanks to her, we have a room with a view of the sea and the pool. Everything is nearby , which is important when you relax with a child . But I would like to have more Russian speakers at the reception. We visited all the restaurants and bars in three days. Unfortunately , it does not reach the Turkish Rixos . We met by chance with the manager of all the restaurants of the Ertugrul hotel. Very responsive , attentive . Listens to the wishes of each guest and immediately gets to work . And it shows . He said that in a month the service will meet the international standards of Rixos . You can immediately see that he is a professional in his field . I think the team will succeed and this hotel will be a favorite for many. Good luck!!!!
Super service! Elom, the manager I recommend to everyone! We also checked into the sea view before 12! A true professional! The food is excellent, the beach and pools are great! Vacation - only with Rixos!!
The hotel is gorgeous! The beach is the best in the UAE! The food is great! The staff is beyond praise! One of the disadvantages is the renovation of the building and the remoteness from Dubai. If this is your first time in the UAE, it takes a long time to get to Dubai. That was a plus for us. We've been everywhere before. Overall, price is quality! Then, most likely, it will be more expensive.
- dirty dishes and those still need to be looked for, there hasn't been a day that I haven't asked an employee for tablespoons, containers with them are always empty. - It's the same story with plates, especially with bowls, you run and search.
- the most sluggish children's table, and there are no dishes and appliances nearby.
-The waiters are as long as possible, disorganized and uncollected (they don't remember who asked for what until you pull the table and serve it for the guests who have left
-The rooms are renovated, the sockets are falling off
-The most monotonous food, they cook for 3 at best.
- You can smoke everywhere, despite the fact that there are a lot of children
- March 20 - the hotel is packed , and repairs have begun on the street , new areas are being made - right in the middle of the area with sun beds
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Евгений
Level 14 Local Expert
March 19
I was at the hotel from 8.03.25 to 17.03.25.
The rooms are good, you can see that the renovation was not yesterday, but everything is high-quality and sound, there is enough space, the noise is very good, everything is working, the air conditioning is excellent, a big TV. We had a view from the room to the sea and the deserted beach behind the hotel - great.
High-quality alcohol in bars, brut champagne is not bad, 4 types of beer in cans and glass, several types of whiskey and tequila. Cocktails are so-so by the pool and on the beach. In the evening, at the main restaurant and two more bars that work better.
Freshly squeezed juices from vegetables and fruits are made right in front of you in one place from 14 to 16 near the beach, fruits are cut there in front of you. And Baskin Robins ice cream. Very tasty coffee, including Turkish. There is a large selection of teas in the lobby - they are wonderful.
The beach is long, the sun beds are in one row, the feeling that there are very few people is created because of this. The water is clean and beautiful. The sand is white and does not heat up. Towels can be taken along the entire beach, as well as there are employees who lay them for you themselves, move sun beds, etc. There are several of them on the entire beach, each responsible for its own territory. And they even insist that you don't do anything yourself. But not for selfish reasons.
There is always food in the hotel. Breakfast from 6:30 to 12, from 12 to 14 in two restaurants near the beach burgers, wings, quesadillas, shawarma, salads. Everything is served in portions at the tables, and there is no queue. Dinner from 18 in the main restaurant. Alakart restaurants record every hour from 18:30 to 21:30. You need to register in the morning, the recording opens at 9:00. Otherwise, places are tight.
Turkish: excellent. It is located on the beach, the dishes are delicious, the presentation is beautiful, the menu is very extensive and consists of traditional dishes. Desserts- tower.
Meat: the menu is not big, the restaurant is beautiful. Steaks are fried on coals.
We've been there three times. I was always served by a girl named Saru, who was very responsive, friendly and cheerful.
Italian. Beautiful and even pretentious. In the central building with a balcony. Discussing the tower. The dishes themselves are beautiful, but they taste 80 out of 100.
Rybny sredizimnomorskiy. It is also located on the shore. Salads and other snacks are mediocre. But the fish is fresh and bombastic on a pillow of baked porridge.
Main restaurant breakfast/lunch/dinner:
There are a lot of things, if it ends, then they bring it back in 5 minutes. There was tuna and beef tartare, crabs (small), mussels, oysters (not very big though), pilaf of all kinds, red fish, smoked mackerel, tiramisu and a host of other desserts. In general, alyakart is not needed, except for the atmosphere.
The staff is all very friendly. They smile, say hello, and sincerely try to do everything well, but it's clear that they're doing it to the best of their abilities. There were only a few sullen guys, but there was nowhere without it.
We've been resting for more than a week now and we're just thrilled with the new rixos.
We just like everything, the food, the drinks, the clean rooms.
We came with the children and there is the best kids club in Rixos.
They have a holiday, fun and games every day.
thanks to the girls Arai, Mei, Zhana, Merv, Aida and Nastya
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Стэфания П
Level 6 Local Expert
February 11
It's a great hotel, everything is gorgeous. We arrived at 8 a.m., check-in at 2 p.m., we settled in a villa in advance without any problems!The staff is very friendly and pleasant, everyone is always smiling, saying hello, asking how you are. I would like to mention the driver of the bugy-Geri car.Many people know Russian, but even with poor English you can express your thoughts, they will understand you. The food is good and generally delicious.For dinner, you can make an appointment in advance at a la carte restaurants. There are fish, Turkish, meat (steaks),
Italian.
I liked Italian the most, I do not advise you to take salads everywhere except for it. The sea is clean and warm, the pools are perfectly clean, and so is the territory.
Shampoos and so on are better not to take, there are excellent Loccitane cosmetics in the rooms.
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Евгения Ф.
Level 5 Local Expert
January 23
The territory is a huge plus for the hotel, it is very large and well-maintained, green, with paths where you can walk.
🏖️beach - few hotels can boast of such a beach line, really 1.5 km of beach (I tried it on while running). Three equipped beaches, with sun beds, showers, towels, lifeguards, on three sides of the hotel. Everyone can choose to their liking, a bay or a more open option with waves. Clean sand, convenient entrance to the sea. If algae drifts out after a storm, they are promptly removed, and due to the length of the beach there are always places without them, even after a storm
The food is excellent, everything is delicious, fresh, the cuisine is designed for Europeans, there are many areas where they cook in front of you. A wonderful selection of ripe fruits, children will enjoy a chocolate fountain every day at lunch and dinner. The main restaurant has themed dinners - Italian, seafood, etc. Excellent a la carte restaurants - out of 4 we visited three, Italian, Turkish and meat. There is excellent cuisine everywhere, the level of food and service is really like in a good restaurant
There is a good selection of imported alcohol, there are bars on the beach, by the pool, inside the hotel.
For sports, there is a good gym, there is a cool outdoor gym with wooden exercise machines and dumbbells. There are playgrounds for volleyball, soccer on the sand, mini-tennis tables, and tables for playing ball with a foot. Water sports animation (water bike, trampoline, boxing), outdoor sports activities
There is a kids ' club , a playground, a room for teenagers with consoles, they didn 't use anything, I can 't say how
🏊 there are many pools, there is a saltwater pool, the rest are fresh (heated)
🛏️ we lived in the family sea view room in the main building. Two large beds and a sofa. The room was spacious and comfortable enough to accommodate 4 people. The room is not new, but it still looks very nice, the cleaning is good. There is a shower and a bathtub. Mini-bar - water, soda, chips, sweets were replenished daily.
The staff is very friendly and courteous. Everyone speaks English, there is one staff member at the reception who speaks Russian. We were checked in at 11:00 (although check-in is at 15:00), and on the last day we extended the room for free for 2 hours until 14:00, which allowed us to fully enjoy the last day - to have time to swim in the sea
Well, the weather in January (January 16-23), 21-23 degrees in the afternoon. It's not hot, it's windy. We swam in heated pools and in the sea (it's cool to go in, like in the Russian south in June). Not everyone swims in the sea. Overall, we were comfortable, we knew where we were going.
The overall impression of the hotel is definitely recommended, a very high-quality, good class hotel. The only areas that are being renovated and improved due to the new owner, this does not interfere with the use of the hotel, it does not cause any inconvenience, I think the hotel will become even better after all the alterations are completed, but for now you can use a good hotel at a pleasant price.
Well, to be honest, the hotel is old. But the Rixos network is trying very hard to make a candy out of it.
The beach is beautiful! The kitchen is decent.
But the rooms in the pitchfork are old stock, if you choose - choose in the main building of the hotel
Everything is fine! Any request is fulfilled instantly and there is no need to think about anything! The staff is at five! Food is a solidifying five! The beach access to the sea is a bit dirty. The territory is large and very well maintained. The rest was a success!!!
Greetings to all! The concept of the hotel, the area, the location and the water area are excellent. Remnants of former luxury are visible in the hotel, but it already requires renovation. From plumbing to furniture. The service is also lame.
Our stay at this hotel is coming to an end. A strong three. Unexpectedly weak Rixos. The food and service leave much to be desired. The waiters bring what you asked for from the fifth request, the choice of dishes is the same, the children's menu has no options at all - pasta and sausages or a dry piece of chicken breast, except that the shape of the pasta changes from a bow to a spiral or feather), the fruits are poorly washed. We have been on this network many times, on a completely different level. This hotel has a lot to grow.
Those who follow the usual service of the hotel chain will be disappointed.
My wife and I are delighted with this hotel! Rest from 08.12.24 to 18.12.24. Cleanliness, service at the highest level. And we were lucky with the weather!!! We will definitely come here again! 🔥🔥🔥
The hotel is a bit old, shabby carpets, poszarpane sofas in the lobby, populated directly from 15.00, people lie with bags and children at the station, the staff is busy with their own Affairs, the food is fine, not chic, the soup ended, and packaging is empty , no one cares, the area is large , but stupid, nothing interesting🤷♀️
It beautiful And the rooms, and the kitchen, and the people.
The view is amazing. The bay, palm trees and mountains.
The staff is friendly.
I will definitely come again!
We were in December. We arrived around 7 a.m. We were upgraded to a room category for free and were already checked in at 9 a.m.
We liked everything.
The only point: it is not clear why they constantly ask for the room number at the entrance to the restaurant, if there are no bracelets and the whole hotel works for all guests according to the UAL system.
The best hotel we've been to in the United Arab Emirates! A real ultra system! We returned from this hotel a month ago and two familiar families have already gone on our tip. Everyone is 100% satisfied%
It's not worth the money. Russians
They move into old rooms, shabby, like they'll get away with it anyway. The requests indicated at the time of booking are not taken into account. There is a construction site on the beach, there are not enough sunbeds, there were cheap, plastic ones. Alcohol is almost always not on the menu.
It's not bad at all! I hope Rixos will put everything in perfect order soon! A huge beach line of about 2 km in the property of the hotel, animation, swimming pools, remote from the main part of the villa!
Decent hotel and service, nice beach. We need to work on the kitchen, we don't have to do it every day, apparently it depends on the chef. And so, I liked everything.
A bad hotel. At the entrance, they immediately offer another room for money. Poor service, you can't get to Alaska. The staff is not friendly. Construction is underway on the territory , there is a construction noise on the beach because of this
A wonderful hotel for a vacation with a small child.
A wonderful long beach.
The staff is friendly.
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Барбершоп Площадка Пушкино
Level 7 Local Expert
December 4, 2024
A very decent hotel, a huge territory, well-developed infrastructure. There is something for both adults and children to do. The kitchen was also pleasantly pleased. I definitely recommend it.
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Юлия
Level 11 Local Expert
March 23
Beautiful hotel, 3 different beaches. A huge territory . Delicious food and excellent service. I would also like to mention that sports entertainment is at the highest level. I recommend it to everyone
Mixed feelings about the hotel. It's generally good, but there are a number of stories that I didn't get. But I won't talk about it, because, as they say: "The taste and color..."
Beautiful beach, good food and restaurants a la Sarte, good management
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Леонид Е.
Level 3 Local Expert
January 3
Terrible hotel relative to rixos,,the food is terrible,the territory is large, but very old,I do not recommend this place, it is very weak for the UAE,I put 2/5 because of the relatively good beach and beautiful views of the Persian Gulf