I made an order. All by vin . The air and oil filters are normal, but the cabin filters are from another car. At the service, the master took it out of the box and put it back in. I went to change it. They refused to accept Gintovt because there were finger marks on him. It is clear that the mechanic is not a surgeon, he does not work in a sterile environment. But the filter was also without film. This is the first time I've seen this. Some kind of awl.
15 bucks is not much money, but because of the wooden order collector, you don't want to lose them either!
Excellent attitude from the staff, they quickly gave everything away and helped with the return. Even with the question of where to buy the missing spare part, consult, for which I am very grateful.
On the phone, the operators work fine, but at the pick-up point, I would put zero if it were possible, there is a queue of customers, he takes the goods from his acceptance, then he does not have delivery, does not issue an order - wait for the answer until the exchange appears - it's somehow not even professional, I don't even want to deal anymore with such an organization, 10/22/2024
I don't recommend wasting time.
The website only needs to lure you.
What I chose to put in the basket is actually not there, but what is offered by analogues is a pig in a poke.
Everything is fast. But unfortunately the spare part did not fit (we selected it), so there are no questions for the staff. The only negative was brought for a refund, they said no at the checkout, come another day (this is who buys for cash) we were lucky that we made the payment by card. We attached the card to the terminal and the money was returned within 2 days.
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Мария Т.
Level 8 Local Expert
April 18
Great auto parts store! The staff knows their job, helped determine the configuration and advised. Thank you for your professionalism
The phone support service is working fine, however, when I came to get spare parts, I was met by a disgruntled employee… When I asked for accounting documents for my accounting department, she told me with displeasure that I needed to talk about it in advance (I warned about this on the phone) and I got the impression that I owed this employee something. Give a lesson on business ethics to your employees!
The Internet service is normal, everything is clear and simple enough. The staff represented by the seller leaves much to be desired. No attention to customers. The seller does not take into account the order at all, ignores customer questions. I do not recommend it because of the staff at this point.
Excellent online store and prices there are a lot of things in a good price category, I recommend a lot of cars for work, see the assortment, compare who is looking for he will find
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Трофим Каленкович
Level 2 Local Expert
April 15
Fast and high-quality service. Polite and cultured staff.
This is the best auto parts store, with pleasant prices and very pleasant operators, they will help you pick up the spare part you need by phone, the pick-up points are located in convenient places (almost all near the MKAD)
Auto parts store "at home". The assortment is good, the prices are affordable
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Сергей Жардецкий
Level 12 Local Expert
May 5
It's disgusting when you rush to leave work on purpose in order to pick up an order at 7.30 pm, and you are greeted by an inscription that the point is not working, although it should be until 8.00 pm.
The store with the lowest prices and the smallest margin on goods. About 10%. The administrative resource suffers from this. I think it will improve soon. Five points for the prices, the rest will be fixed
I liked the car wash well, there was a cafe next to this building when I was waiting for the car to be washed, I went to eat the service is super, and the food is decent, special thanks for the Caesar salad sooooooo delicious.
The best online spare parts store, definitely! A large selection, Reasonable prices, Excellent service, call back immediately! Good luck to you and promotion!
Prompt delivery of the goods to the pick-up point. An instant call from the manager to clarify the details of the order. Convenient location of the points.