I do not know some nuances about the documents, and this is normal. This is the second time in 10 years that I have been at the passport office. ignorance is not a reason to yell at me. I can't speak for all the employees, but the woman who took the documents from me is crazy.

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Irina

Level 10 Local Expert

I've been changing my passport in this PC all my life and I want to say thank you to the staff. Ladies, thank you! You are sympathetic, kind women. Yes, somewhere they looked menacing, somewhere condescending, and it's not a bit offensive. You understand perfectly well that the person has messed up, but you will help and fix it. This month, I came to the city for only half a day, tired after a sleepless night on the train and the same day at work. I made mistakes in the application. You helped me, fixed it, and wished me luck. It touched me so much! Before that, in 19, it was also in 20, in 21 and 22, I remember clearly. And also, they just helped, told me what to do and how to do it. I've never heard any bad words from you. thank you!

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Оксана Р.

Level 3 Local Expert

Very polite and helpful girls. Thank you so much for the quick work.

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