Maps • Minsk • Sushi bars

Prosushi

Rating 4.7
274 ratings
Closed until 09:00
Minsk, Jewfrasinni Polackaj Street, 4 • этаж 1

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Address

Minsk, Jewfrasinni Polackaj Street, 4этаж 1
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Directions

Contacts

+375 44 572-44-44
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Business hours

Features

Food delivery
Takeout
Credit card payment
Wi-Fi
Coffee to go
Business lunch
Philadelphia rolls:15.46–15.46 byn
Prices:average
Types of delivery:own courier service
Payment method:cash, payment by card
Panorama
Rating 4.7
274 ratings
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86 reviews

Level 6 Local Expert
March 28
We ordered sushi on February 14th, but in the end it all ended in a nightmare. The waiting time exceeded three hours, and this despite the fact that we initially agreed on delivery from 20:00 to 20:30. In fact, it all started with the courier being 15 minutes late, then we waited another hour. Every time we called the call center, we were simply transferred from one employee to another. The answers were the same: "It's not our fault, it's not our problem." After three hours of waiting, the administration offered a discount on the next order (what kind of madness is it to offer such a thing?!). It wasn't until 23:40 that the head of the delivery service called and said that the courier was bringing us sushi because his car had broken down. But no one informed us about this during the waiting process! I haven't seen such an ugly attitude towards clients for a long time. Why would you leave a client without information for so long? If at least someone had explained the situation, maybe the holiday wouldn't have been ruined. Sushi seems to be fine, but the service leaves much to be desired. It would be better to have a Scandinavian salmon cake on the menu, so at least you could have something delicious to eat during the long wait!
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Level 2 Local Expert
February 18
On February 14, 2025, we contacted Prosushi Sushi delivery, placed an order at 13:00, the administrator called back and agreed on delivery from 20:00 to 20:30. At 20:30, the administrator contacted us and announced that the courier would be late in 15 minutes. And then the silence began, after an hour of waiting, we contacted the operator's call center. Wait for the administrator to contact you in two minutes. And again, silence, they called the call center four times and all the time shifting responsibility, it's not us, it's not me. I managed to talk to the administrator Irina Vasilyevna Kosharina closer to 23.00, one of whom said sorry, you will get a discount on the next order (how could you say that after three hours of waiting), the same story is not us, it's the courier. It seems that the work is not of one company, but of three different companies (the first is a call center, the second is administrators, and the third is a delivery service).And the funny thing is, Dmitry Kopach, the head of the delivery service, calls us at 23.40 and says that he is bringing us sushi because the courier's car broke down. For three hours, no one called or thought about the client. To be honest, I've never seen such a disgusting attitude towards clients. There is no team at work. The party was ruined and unfortunately they went to bed hungry.
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Level 9 Local Expert
March 10
Everything was very tasty and beautiful. We did it at the right time, as previously agreed. Ordered with a girl on March 8th. We liked everything. I picked up the order myself, as I don't advise anyone to rely on the courier's punctuality during the holidays.
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